Name: O'Briens Wine
Rating: 4.72

“Great service effortless and efficient - super quick delivery lovely wine!”

Posted 1 year ago

“I bought a bottle of wine to be delivered to a friend in Ireland. The speed of delivery was really good and this was so handy as I live in the UK. It was difficult to find a company to deliver alcohol to Ireland. I was very pleased.”

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Posted 1 year ago

“Perfect and beautiful wine as always!”

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Posted 1 year ago

“Great website, tonnes of options for gifts and quick delivery”

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Posted 1 year ago

“Lovely wines. Great refreshing taste of summer in a bottle. Good fruit and minerals with tingling bubbles”

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Posted 1 year ago

“Easy to order and quick delivery. Very good.”

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Posted 1 year ago

“Hannah went above and beyond!! Best customer service I have received. I had a package delivered by UPS who OPENED MY FRONT WINDOW and dropped the 2 packages(which contained chocolates) on my G.S's dog bed. My dog just had major Knee surgery, can't walk and is confined to a 2x2m area for 4-6months. Not only invading my privacy, potentially complicating my dogs recovery and nearly needing another vet visit after getting at the chocolates but it's also meant to be signed by an adult. I was more than furious! After contacting 4 different UPS staff members who said they "disciplined" the driver, they apologised and offered me a refund if I contacted O'Briens and get them to request it. Hannah like anyone else was mortified by the experience I received and got on to the UPS managers. Unfortunately and not surprisingly UPS are useless, only asked if the bottles were damaged and didn't seem to care very much in the end. Hannah was not happy with UPS's answer and said she will follow up on this again. Even though this experience had nothing to do with O' Briens, they did not want to be associated with that disgraceful service from UPS. Hannah and O'Briens not only gave me a very generous gift card to aplogise but Hannah personally sent out treats to my dog wishing her the best in her recovery. Honestly can't thank Hannah and the O 'Briens team enough for their support, generosity and efforts. If only all customer service was at this level. Thank you Hannah, you deserve a raise 👏.”

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Posted 1 year ago

“Hannah went above and beyond!! Best customer service I have received. I had a package delivered by UPS who OPENED MY FRONT WINDOW and dropped the 2 packages(which contained chocolates) on my G.S's dog bed. My dog just had major Knee surgery, can't walk and is confined to a 2x2m area for 4-6months. Not only invading my privacy, potentially complicating my dogs recovery and nearly needing another vet visit after getting at the chocolates but it's also meant to be signed by an adult. I was more than furious! After contacting 4 different UPS staff members who said they "disciplined" the driver, they apologised and offered me a refund if I contacted O'Briens and get them to request it. Hannah like anyone else was mortified by the experience I received and got on to the UPS managers. Unfortunately and not surprisingly UPS are useless, only asked if the bottles were damaged and didn't seem to care very much in the end. Hannah was not happy with UPS's answer and said she will follow up on this again. Even though this experience had nothing to do with O' Briens, they did not want to be associated with that disgraceful service from UPS. Hannah and O'Briens not only gave me a very generous gift card to aplogise but Hannah personally sent out treats to my dog wishing her the best in her recovery. Honestly can't thank Hannah and the O 'Briens team enough for their support, generosity and efforts. If only all customer service was at this level. Thank you Hannah, you deserve a raise 👏.”

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Posted 1 year ago

“The recipient was very surprised by it and loved it.”

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Posted 1 year ago

“everything was absolutely perfect, the only thing I find annoying is the amount of packaging used. i don't understand why when a case of wine is ordered it can not be delivered in its original box instead of the 40 trees used to repackage and fill the recycling bin”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your order and delighted your order arrived intact and safe. All of our orders are packed to avoid any damages in transit. We apologise for its bulky nature but as a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, O'Briens Team

Posted 1 year ago

“Quick easy as well as great value”

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Posted 1 year ago

“Hassle free, delivery within 2 days from order. Excellent service.”

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Posted 1 year ago

“Unfortunately,as before with regards packaging, several cans of beer were damaged and unusable. I have mentioned this to your customer service and Hannah said she would take it to the warehouse/dispatch staff. Someone hasn't listened. For 7.50 delivery charge I would expect to have the beer packed in a cardboard box. Do you just stick a delivery label on a bottle of wine? This is my 4th time of ordering from you, and my partner and a few friends have ordered as well. We won't be giving you any more of our money because of the shoddy packaging and damage to our delivery, not on the courier's part, because of your indifferent attitude to packaging of beers.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback and for bringing this to our attention. I can see that you were speaking to our customer service team because you were concerned about a delay in update on the tracker with your recent order and that DPD were contacted by our team on your behalf for updates in relation to this. Our team was informed today that this was delivered to you in full and was not told of any damages to your order. Please allow me to sincerely apologise for any inconvenience caused. Your feedback about the packaging has been passed on and in addition will be flagged at our weekly meeting for review. In the meantime, we will email you privately to organise a solution for the undrinkable cans. Apologies once again for this unsatisfactory experience and any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Found this Gin in Marbella Spain and fell in love with it”

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Posted 1 year ago

“ordered one day and delivered the next. Can't get better than that”

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Posted 1 year ago

“Excellent service, the bottles arrived promptly and were packed with utmost care.”

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Posted 1 year ago

“Hassle free, delivery within 2 days from order. Excellent service.”

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Posted 1 year ago

“Always pleasant, knowledgeable and helpful in store and the online service is very easy and efficient. Thank you, Joe.”

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Posted 1 year ago

“everything was great, thank you!”

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Posted 1 year ago

“Sent as a present and it was very well received”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews