O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,933 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. I received a number of products I didn't order (different vintages). I was in touch with customer service who weren't particularly helpful. Still waiting for further response re how to return the products.”

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Posted 2 weeks ago

“My wine still hasnt been delivered!! Your couriers are one hit wonders!”

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Posted 3 weeks ago

“You forgot to put the message card in with the delivery which meant the recipient had to ring you to find out who sent them the gift. Pretty basic stuff to get wrong.”

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Posted 1 month ago

“Still haven't received my order up to now”

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Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi Kumbulani. Sorry to hear you have not received your order. I have sent you an email with an update. Kind regards, The O'Briens Team

Posted 1 month ago

“Courier left box with wine in wrong way up And did not bother to knock”

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Posted 2 months ago

“Order Still Not delivered over 1 week Since order placed”

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Posted 2 months ago

“It did not get delivered. Have complained to both you guys and DPD and heard nothing back”

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Posted 3 months ago

“The delivery was too later friends and had not been cheap ...”

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Posted 3 months ago

“You delivered it to the wrong address”

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Posted 3 months ago

“The order process and correct was fine but DPD didn't deliver it when they said they would, they then sent an email to say delivery failed even though we were at home and when I rescheduled the delivery to the next day they still left the box on our doorstep four hours later when we were no longer home. Thankfully it was still there when we got back, but it could easily have been stolen. Please ensure that DPD doesn't just drop off orders without somebody accepting them in person, there was a red label of the box saying that it should only be accepted by a person over 18 years old, clearly the delivery driver ignored this.”

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Posted 3 months ago

“Still waiting for wine two weeks after ordering . Have been on to customer service got no apology very disappointed.”

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Posted 3 months ago

$Read O\'Briens Wine Reviews$

Shelia We understand that a member of our customer team has been in touch with you earlier today. We sincerely apologize for the delay and for falling short of the high standards we aim to maintain. If you have any further questions or concerns, please don’t hesitate to reach out to us at 01 2693139.

Posted 3 months ago

“I placed 3 separate orders of a bottle of wine to friends with a note, only 1 got the note the others did not know where the wine came from - not impressed!”

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Posted 4 months ago

“Very unhappy customer Order delivered to wrong house I got a message saying order delivered and signed for No order I ring the delivery company They can see it was delivered to wrong house They said if I don't get order by next day ring up and tell obriens and they'll send me a new one I am the customer I paid for the order I paid for the delivery I expect to have the order at my house I should not have to ring and ring and ring to find out where my order is and what are next steps I was very lucky that the person that incorrectly got my order reached out to me Still I had to resolve myself and go and pick up the order for their house after me, the customer paying for the order and delivery Delivery companies should be held accountable and it should have been them that resolved this not me, the paying customer”

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Posted 4 months ago

“I have been shopping in O Briens for a long time and was always satisfied so it was very disappointing when I opened the Monte Real and it was dreadful This is the first time I ordered wine online”

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Posted 4 months ago

“I ordered for a delivery to my friend & neighbour but you delivered to my house in error. When I emailed you, you said you'd get this sorted but I never heard from you again so I delivered it myself. I order a lot of wine & I'll never use your company again”

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Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi John, Thank you for your feedback. I am so sorry to hear that you have had an unsatisfactory experience. I can see that a member of our customer service team has been in touch and is following up with you directly. Kind regards, O'Briens Wine

Posted 4 months ago

“I hate reviews!”

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Posted 4 months ago

“Order never arrived due to damages and I am awaiting a refund.”

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Posted 4 months ago

“Hi, I had a problem with a wine delivery. My package arrived damaged with a bottle missing. There were fragments of glass stuck to some of the other bottles and I cut my finger on it. The courier needed to take a photo of the delivered box so he turned it so that no damage was visible before he took the photo. I reported this to O'Briens Wines. They told me to report it to the courier which I did. All I received for my trouble was a bottle of wine to replace the one that broke. I thought the valuable feedback would be worth more then that. Regards, Richard Lloyd”

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Posted 4 months ago

“The delivery of the wine took a full week which was too late for the occasion on which we had intended to use it”

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Posted 5 months ago

“? saving it!”

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Posted 5 months ago

O'Briens Wine is rated 4.7 based on 5,933 reviews