Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ocado! The website is brilliant, simple and intuitive to use. A superb range of products always fresh and well within date. Every delivery driver I have encountered has been friendly and helpful. I cannot recommend Ocado highly enough. I will continue to use this British company instead of the huge corporations who have dodgy and dominant business practices. A great company to deal with!”

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Posted 9 years ago

“My weekly groceries over the last 4 years have always been delivered by friendly and helpful drivers, very rarely late. Everything delivered is of excellent quality, except now and again the apples have been badly packed and have been damaged.”

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Posted 9 years ago

“The easiest website and app to use amongst all the online supermarkets I've tried.”

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Posted 9 years ago

“I have used Ocado for several years now and have always found their service excellent. The drivers are helpful and polite and if there are any problems eg with traffic, a phone call is made to the customer. The recycling of bags and the reimbursement of the new bag charge is greatly appreciated and should be followed by other stores.”

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Posted 9 years ago

“The website is quick and easy to use and usually the app as well. Delivery always on time and usually before set time but never without a call before to check if you're home.”

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Posted 9 years ago

“Am very pleased with Ocado so far.”

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Posted 9 years ago

“I use Ocado for mostly for my shopping. This includes food toiletries and homeware. The website is user friendly with all my favourites listed. The one hour delivery slots are mostly adhered to, Substitutions practically non existant and if I have ever had a problem this has been resolved satisfactorily and efficiently.”

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Posted 9 years ago

“I have been a regular customer for several years now and have nothing but praise for the service I have received. It's so easy shopping online with the enormous choice of products, a full description, nutrition, storage and cooking instructions, and any number of reviews, The delivery service is excellent, the drivers are always good humoured asking where I want the shopping set down, they explain if there is a missing item, or a substituted item and whether this is acceptable. I have never been disappointed wuth the choices.”

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Posted 9 years ago

“Deliveries always on time, very few substitutions or missing items.”

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Posted 9 years ago

“I wish you wouldn't keep reducing the amount of Waitrose items that used to be available - and also brought back beef sausages!”

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Posted 9 years ago

“Love Love Love Ocado! Makes grocery shopping the most convenient way ever to shop. I can change/alter my items and delivery if things change at a moments notice. Makes buying and eating healthy so easy as I don't get tempted with junk food. First class service from deliveries to refunds.”

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Posted 9 years ago

“Very professional and very helpful.”

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Posted 9 years ago

“As a working mother Ocado makes. Difference to our lives.”

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Posted 9 years ago

“Excellent service, great communication. And the drivers are always polite and helpful.”

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Posted 9 years ago

“I am a huge fan of Ocado. I have been a customer for years and whilst I occasionally do grocery on line shops elsewhere (eg if I need products Ocado don't stock), Ocado are head and shoulders above the rest. The whole service is marvellous and makes grocery shopping as painless as possible. The drivers are generally the friendliest and I love the little surprise freebies you get in your shopping from time to time. You can buy so much from Ocado now - and I often get my cards, gifts etc from there as there is a very good selection of toys etc. I can't imagine having to do my grocery shopping any other way.”

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Posted 9 years ago

“Easy to shop, good delivery service. I can always get the delivery slot I want. Very few substitutions. Very polite delivery guys.”

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Posted 9 years ago

“I have tried all the supermarkets for home delivery and found ocado to be the best for quality, range of products,customer service from drivers”

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Posted 9 years ago

“Never had an issue, drives always friendly and polite and kept up to date with delivery times.”

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Posted 9 years ago

“Ocado are excellent. There is a wide variety of products available; the whole Waitrose range, Ocado's own brands plus a wide selection Ocado have obtained from around the world. Deliveries are in a one hour slot and the drivers are always friendly. There is a minimum use by date for each product so you can be sure everything you buy will last at least a set number of days - no more being delivered goods that are out of date on the same day!”

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Posted 9 years ago

“I rate Ocado extremely high - both for products and delivery - the drivers are always polite, helpful and cheerful. Shopping has come full circle from the 1940's when my mother would take her grocery list to a local shop and it would be delivered the same afternoon - now the list is in the computer and shopping is delivered on a particular day and at a particular time - Well done - may you long continue with your extremely good service. Many thanks, Barbara”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews