Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order and very rarely have i had substitutions. Love it”

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Posted 9 years ago

“Easy to shop, always on time, correct and fresh. Lots of choice and great offers, perfect.”

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Posted 9 years ago

“A first class service and a realtime saver . Very polite drivers.”

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Posted 9 years ago

“I've used Ocado for many years having used other supermarket on line shopping. I have found Ocado extremely efficient in all aspects and when things haven't quite gone to plan, their customer service is second to none. The delivery slots are with in an hour and I have a regular slot booked in advance with a fantastic facility that creates a shop that I can edit in advance saving SO much time. I would highly recommend Ocado.”

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Posted 9 years ago

“every driver i have had have been very helpful explain everything i love shopping at ocado beening disable and cant go out to shops you have everything i need thank you mrs marion lanzer”

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Posted 9 years ago

“wide choice of products delivered on time with a smile. Reliable and friendly both at the doorstep and on the phone.”

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Posted 9 years ago

“I wouldn't ever use another online grocery shopping service. Brilliant. Always on time. It's very rare that anything is not available or substituted and all the delivery drivers are super polite and helpful. I'm proud to be an Ocado customer. I wouldn't even consider using another online grocery shopping service.”

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Posted 9 years ago

“Recent driver waited for me when I I was delayed...thank you.”

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Posted 9 years ago

“Ocado is first-rate. The web site is excellent and simple to use. The system for booking a regular weekly delivery is the height of convenience. The quality of the food is also very high. The deliveries normally arrive on time and the drivers are usually polite and helpful. I have now used their service for 11 years, a milestone they generously marked with the gift of a bottle of wine.”

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Posted 9 years ago

“Easy to navigate website Easy to order favourites and set up orders Rewards loyal customer Excellent delivery and few subs”

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Posted 9 years ago

“Brilliant....an absolute sanity saver !...I'm a stay at home mum and have no desire to waste a morning of my life each week in the supermarket when I could be having fun with the kids. Ocado save me time and they save me money....it makes me plan our menus, shop for just what we need and we eat healthier because of it. I love the 1 hour delivery slots and delivery pass is brilliant value. I also trust Ocado with the quality of the goods they deliver and the really easy refund system if you want to return an item. In short I'm sold and will quite happily be staying away from the supermarkets of the walk in kind......I also love the app (I can do my shopping any time I want & in my pj's with a cup of tea !).....the ability to put things in your shopping basket as you run out of them rather than having to make lists .....I could go on ..... But needless to say I'm a convert !”

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Posted 9 years ago

“Punctual, a great selection from many countries”

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Posted 9 years ago

“Can't really complain... Ease of shopping and app is leagues ahead of the competition.”

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Posted 9 years ago

“I've loved Ocado for years and still do. I've tried other online supermarkets and they have upped their game since it got started, but as it's an online specialist they seem to get it right much more often. They rarely need to substitute for missing items, and rarely come outside the allotted time unless they happen to be in the area early and ring to make sure they are welcome. Prices are fair, and even though there aren't many super cheap items that's fine by me as there are enough offers and other qualities to more than make up for this. On my limited interactions with the Customer Service team they've responded quickly and effectively. I like the website, I like the delivery team - who seem really positive about working for Ocado. And they've always been aware of their muddy boots too!”

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Posted 9 years ago

“Friendly drivers and good customer service, although telephone answering could be quicker.”

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Posted 9 years ago

Hi Rachel, thank you for your wonderful feedback regarding our service, this is truly great to hear. We are really sorry about the length of time spent contacting our Customer Service team by telephone. Due to high volumes of customer contact this can sometimes take some time to resolve. We do however give customers the option to also contact us on our Live Chat option which is found on the website and also via our Facebook and Twitter page. This can be a must faster way of contacting us. We will of course pass on your comments, once again we do really apologise.

Posted 9 years ago

“Ocado makes my crazy busy life manageable ( doctor, wife, mother of three) Thank you to the team and amazingly good phone app. None of the competition comes close.”

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Posted 9 years ago

“Excell.very nice delivery men . no problems at all .I am somewhat disabled and find the home deliveries fantastic and much appreciated.”

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Posted 9 years ago

“I have tried most of the other supermarket online delivery services and I only use Ocado mow. I find their customer service the best, very friendly operators and their website is very easy to navigate. There have been a few issues with missing items or delayed deliveries over the years but when I have contacted customer services they were always very helpful and understanding. I don't use any other online supermarket store now as Ocado make it too easy and hassle free for me to want to change!”

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Posted 9 years ago

“Great service. Easy to use website. Items rarely substituted nor missing. Lots of slots for delivery. Would like some more perks for loyal customers, especially in discounts. Prices not always competitive with Waitrose even though many items are price matched to Tesco. The ease of shopping and the range of Eco and Organic products make Ocado a great choice.”

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Posted 9 years ago

“10 out of 10 Never lets us down”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews