Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lots of delivery times”

Helpful Report

Posted 7 years ago

“Ok for groceries but would never recommend for Ocado branded fruit and veg, it is usually of poor quality and on the turn or completely bruised and damaged as in the case of the last bag of apples I bought, they looked as if they had been kicked around and would never have been purchased by anyone who had seen them in advance.”

Helpful Report

Posted 7 years ago

We're sorry to hear that you have experienced poor quality fruit and veg from us. We will be passing your feedback on to our Food Technology team to investigate as we want to deliver the best produce to our customers. If you could kindly email us at ocado@ocado.com or call us on 0345 656 1234, we can look into this further for you.

Posted 7 years ago

“Always deliver on time. Huge selection of goods Price Checking”

Helpful Report

Posted 7 years ago

“They were doing well until I had a bottle of Gin missing from the order. No problem, I will let them know and they'll refund. No such luck. They claim the delivery driver remembers delivering it. Of course he does! Strangely enough my three bottles of cheap wine were there, my driver is obviously a fan of the hard stuff. Plan to give Waitrose a go instead.”

Helpful Report

Posted 7 years ago

We're sorry to hear this Marc, we'd hope that this was investigated with our Delivery Management team thoroughly before this conclusion was made but if you'll kindly email us at ocado@ocado.com or call us on 0345 656 1234 we'll look into this further.

Posted 7 years ago

“a little more expensive than average, however the service is superb, delivery is spot on time and so far the only one who will help you and deliver right inside your flat.”

Helpful Report

Posted 7 years ago

“Efficient service and delivery. Items all packaged correctly for cupboard, fridge etc. Always clear beforehand if something is not available.”

Helpful Report

Posted 7 years ago

“Very professional. The down side is that they cancel my order on the day of delivery because of my bank blocked the transaction as the bank thought it was fraudulent (first transaction). Had to call Ocada, place a new order and delay my order by 24 hours again (hoping it wouldn't be blocked this time. I ended up losing a discount voucher for free delivery. I wished they did a test purchase at the time I placed the order rather than the day of delivery....”

Helpful Report

Posted 7 years ago

We're very sorry to hear this Annika, this is certainly not the level of service we would expect and we will certainly pass on your feedback to reduce such things happing again. Our apologies again.

Posted 7 years ago

“The widest variety available relative to competitors. Price are slightly higher than the rest of the supermarkets for essentials but the quality is signifiantly higher. Furthermore, the 1 hour delivery slot is easy and they deliver until late.”

Helpful Report

Posted 7 years ago

“The website is easy to use, and best of all, they have a section under offers, and you can see everything that is available, making it really easy to save money. Every driver we have had to our home has been exemplary in their care and attention to delivering the goods and being courteous - Cannot recommend Ocado highly enough”

Helpful Report

Posted 7 years ago

“Love that they do price comparison, fantastic quality and brilliant delivery drivers.”

Helpful Report

Posted 7 years ago

“Everything from start to finish worked beautifully. I dreaded using an online shopping service ...But the website is brilliant, so nice and easy. Thank you Ocado.”

Helpful Report

Posted 7 years ago

“Very poor. Gave me a discount voucher on email so I filled a trolley and entered the voucher code which expired that evening. They wouldn't accept it and when I spoke to customer services they were no help whatsoever. Will not be using in the future.”

Helpful Report

Posted 7 years ago

We're very sorry to hear this R, we can certainly take a look into this further and pass on your feedback to reduce the chances of such an issue occurring in the future. Please email us at ocado@ocado.com, also quote this review and we'll certainly look into this further. Our apologies again.

Posted 7 years ago

“They used to make me happy ... NOW with their New Website... I am not. Why can I not see any Star ratings on goods I have already bought ? Shows star ratings for all other goods. Soo if I want a bottle of white wine.... all the white wine that I have ever bought will come up..... but no star ratings !!! I will have to click on each and every white wine that I have bought over the last 5 years to find out which is now a good buy”

Helpful Report

Posted 7 years ago

We're very sorry for any disappointment caused, we'll certainly pass on your feedback to our Web Team. Our apologies again.

Posted 7 years ago

“Good service and products. The only issue for me it's the expensive delivery. I'd be the best supermarket out there with their free delivery.”

Helpful Report

Posted 7 years ago

“Brilliant service. Great prices and the app is so easy to use”

Helpful Report

Posted 7 years ago

“Really great service. Great value for money. Brilliant when ordering shopping and delivery. Nothing with a short shelf life. A huge variety. Sensible substitutes and a smiley face. Thank you Ocado.”

Helpful Report

Posted 7 years ago

“Easy to use their website, good choice of items, friendly delivery drivers.”

Helpful Report

Posted 7 years ago

“Delivery supposed to be this evening. Was called two hours before to say that no fridge or freezer items could be delivered. When the delivery arrived also a third of the cupboard items also missing so £30 of a £171 order delivered. Completely no point in using them.”

Helpful Report

Posted 7 years ago

We're sorry to hear this. Unfortunately the trailer carrying our chilled items was stuck on the M25 behind an accident which is why the chilled and frozen goods weren't on your order but it's disappointing to hear that a lot of your cupboard items were missing too. Please can you contact us with your registered email & postcode so we can look into this? Our contact details are ocado@ocado.com and 0345 656 1234.

Posted 7 years ago

“Wonderful products, special offers and I can choose delivery slots.”

Helpful Report

Posted 7 years ago

“Excellent service, good range of products. Bang on time with every delivery and lovely delivery men. Products have good long dates. No silly substitutes.”

Helpful Report

Posted 7 years ago

Ocado is rated 4.1 based on 2,626 reviews