Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your search engine and the visibility into your vast product offering is absolutely terrible, the equivalent of walking into a supermarket, most of which is hidden from view or in the dark. What a waste of opportunity.”

Helpful Report

Posted 9 years ago

We’re really sorry to hear you found our search engine and visibility in viewing our product range to be terrible Hamid. This is really disappointing to hear as we intend our website to be intuitive, simple and user friendly. If you try using our ‘browse shop’ section, you will see all the various categories of products we have that should help make searching for the items you would like much easier. We hope this will help, but if you still have any problems finding the products you would like, please do email us at ocado@ocado.com with Reviews.co.uk and your username in the subject. We will then be able to get your feedback passed on as we're always looking at ways to improve our website and our service. We hope this helps Hamid and hope you continue to enjoy shopping with us.

Posted 9 years ago

“Having shopped online with other major supermarkets, Tesco, Sainsburys and Asda, I can say beyond a doubt that Ocado offer a far superior service. With the other supermarkets it is always touch and go if there are going to be missing items or substitutions. In fact one order from one of them contained 30 per cent missing items, 30 per cent substitutions so I only received 40 per cent of what I originally ordered. It is extremely rare for there to be a substitution from Ocado. The quality of the fresh products is consistently high and if there are any problems like breakages, which are rare, the refund method is very quick and easy. The drivers are always courteous too.”

Helpful Report

Posted 9 years ago

“Very few substitutions, a website that is easy to use, lovely deliverymen and excellent products!”

Helpful Report

Posted 9 years ago

“excellent customer service. excellent availability of products very rare to have substitutes. very obliging delivery drivers. what else can I say except please expand further North of the country.”

Helpful Report

Posted 9 years ago

“Always have a good range, lots of organic, good quality and friendly service.”

Helpful Report

Posted 9 years ago

“Amazing Company, Amazing Service - no other on line Grocery Store comes close!”

Helpful Report

Posted 9 years ago

“Generally good, not many substitutes but packing not always appropriate.”

Helpful Report

Posted 9 years ago

“Good delivery, always fresh produce.”

Helpful Report

Posted 9 years ago

“Great Customer service”

Helpful Report

Posted 9 years ago

“Excellent service. Always on time, hardly any substitutions and if there are any they're always sensible!”

Helpful Report

Posted 9 years ago

“Deliver drivers always polite and on time. Very rarely have any substitutions which is a major plus compared to other online supermarkets I've used.”

Helpful Report

Posted 9 years ago

“Very good range of products and good prices, with excellent customer service and delivery drivers. However, I can't forgive the inexplicable change in the cut-off time for amending orders - it's now 5:10 pm before the delivery day, instead of 9pm. Ocado is an online supermarket and should have a much later cut-off time - even Sainsbury's are longer at 11pm. Had to reluctantly cancel my Smart Pass, as I'm tired of getting home to find I've forgotten, or run out of, something and can't change my order. Smart Pass used to be good value (especially with product discounts and free samples), but the early cut-off has proved too much.”

Helpful Report

Posted 9 years ago

“Ocado is easy to order from and carries a large product range. Customer service is excellent and the drivers are always really pleasant.”

Helpful Report

Posted 9 years ago

“Very fair organisation that will always aim to meet it's objectives and if not wholly possible at the time, will keep it's word as soon as possible. They sell interesting produce and will always replace any faulty goods. J. Anderson. 0208 241 7624”

Helpful Report

Posted 9 years ago

“Your drivers are usually outstanding. When you deliver eggs, at least one is almost always broken, badly packed! Very seldom any substitutes, overall very happy with your service!”

Helpful Report

Posted 9 years ago

“I have been very happy with the service from Ocado. The vast majority of the drivers polite and friendly and always bring the shopping in for me. I like the fact that I am texted in advance to say who the driver will be and if there are any missing or substituted items. Would have given a five star rating, but I have had a couple of products with shorter shelf lives than normal recently, hence only 4 stars.”

Helpful Report

Posted 9 years ago

“Why would you shop anywhere else? Good range, reasonable prices, great service”

Helpful Report

Posted 9 years ago

“I find the service overall very good. It would be helpful to have some idea of where on in the time slot the lorry will arrive as a few times it has either been early or right at the end of the slot and when off to work this is tricky to manage. (eg would like to have a shower, but can't until the shopping has arrived) I would prefer a later time to be able to adjust the order by as 5:10 is not as easy to check for the next day as it was previously later at 6:10pm. This made it much easier to make the final adjustments needed when home from work rather than on the fly trying to remember the fridge contents.”

Helpful Report

Posted 9 years ago

“Pleased with text beforehand as reminder of delivery Drivers are polite and friendly - always offer to take shopping in for me Pleased with overall choice and prices on Ocado”

Helpful Report

Posted 9 years ago

“Really happy to have signed up as I've found the app really easy to us and am managing my shopping very easily. It's great that I can change my orders up to the night before, which only needs a password I set up instead of having to input my card number each time.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews