Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ocado help me with my busy life. They are reliable, friendly, kind, dependable, honourable and always keen to know how they are doing. Keep up the good work!”

Helpful Report

Posted 9 years ago

“A fantastic service. All your drivers are helpful and courteous. My only criticism is the randomness and quality of the packing which sometimes lets you down. I like the addition of the Fetch and Sizzle services and frankly the more of my shopping I can get from you the better!”

Helpful Report

Posted 9 years ago

Hi Jane, we're delighted to hear you've had such a fabulous experience of our drivers and our service. It's worrying to hear of your negative experience regarding the packing though, it should never appear random as it certainly isn't! We put a lot of time and effort into ensuring all items arrive in tip top condition so it's very worrying for us when this is not the case, we hope that you've got in touch with us whenever this has happened. If not, please do email us at ocado@ocado.com, and include Reviews.co.uk in the subject. It's great that you love our Fetch and Sizzle services, keep your eyes peeled for more in the future :)

Posted 9 years ago

“I work long and awkward hours so my time is valuable. To be able to spend 5 minutes on the train to work ordering on my phone what would otherwise take at least an hour out of my day is brilliant. I can focus on the things that I need rather than the random items that I often buy when I go to a shop. Prices are competitive and quality is excellent. On the odd occasion that an item is not up to standard, a refund is given.”

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Posted 9 years ago

“I love Ocado, you always turn up on time, and on the very rare ocaisions when you can't, you let me know so I can plan accordingly. Your drivers are friendly and always carry my shopping through to the kitchen, your customer service staff are brilliant I don't think there's another company I deal with (maybe Apple) who get that bit so right. I love my Gold Pass, I love my free gifts, I love the website which is simple and easy to use but with lots of interesting helpful features, I've been using Ocado for at least 12 years and plan to use you for many more.”

Helpful Report

Posted 9 years ago

“Excellent service. Couldn't reccomend more”

Helpful Report

Posted 9 years ago

“The best online supermarket shop I've used by a million miles [and I have tried them all]. Substitutions vanishingly rare, sell by dates as long as they come and quality consistently good [apart from soft fruit which can be a bit squished]. Comparison on price surprisingly good too - I recently had to shop with another supermarket [on holiday out of catchment area] and was surprised to find they were definitely more expensive. I have no intention of using anyone other than ocado again!!”

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Posted 9 years ago

“love the choice and ranges - most reliable food shop delivery service i've used.”

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Posted 9 years ago

“Always on time with there delivery! Not very often that you get missing items. Shopping is always packed with care...... And you save the environment by them taking your bags back.”

Helpful Report

Posted 9 years ago

“Reliable deliveries of good quality food, with a good choice of brands and delivery slots. Have tried other delivery companies whilst vacationing in the UK but none have exceeded the service, food choices or reliability of ocado.”

Helpful Report

Posted 9 years ago

“Excellent product selection and very fairly priced. Ocado have deliveries down to a tee. When the need arises to contact customer services I'm treated like a real person which is something that is sadly lacking with many companies these days. All in all I wouldn't shop anywhere else! Well done Ocado.”

Helpful Report

Posted 9 years ago

“Excellent service - good range of products, easy-to-use website/app, one-hour delivery slots (often available within 24 hours), punctual deliveries, and efficient delivery drivers and customer services. The only down-side is that sometimes the bags are badly packed, leading to some items arriving damaged - but on these occasions it's easy to request a refund for the damaged item via the website or app, so it hasn't put me off. I would definitely recommend Ocado.”

Helpful Report

Posted 9 years ago

Thanks for leaving such a great review Elizabeth. We're sorry to hear that occasionally the packing lets everything else down, but we're glad this hasn't put you off :)

Posted 9 years ago

“The products are always available & of great quality. Drivers are courteous, polite & very helpful. Delivery is always easy to arrange.”

Helpful Report

Posted 9 years ago

“Completely reliable service. Excellent choice of groceries, excellent tasting fresh fruit and vegetables. I've been a regular customer for years.”

Helpful Report

Posted 9 years ago

“Great time slots, quality better than supermarkets, fantastic diverse range, customer service and drivers beat all supermarkets including Waitrose hands-down.”

Helpful Report

Posted 9 years ago

“I love the Ocado app. It doesn't judge me for changing my order twice a day! The hour delivery slots are good. My deliveries are always within the time, never late. All of the drivers are so friendly. Rarely substitutions and I get an email in the morning to tell me if anything is not available. Great deals that don't expire if I change my order.”

Helpful Report

Posted 9 years ago

“The IT is excellent and the service very good”

Helpful Report

Posted 9 years ago

“Great choice of products fast efficient delivery price matching excellent quality why shop anywhere else. Been shopping with ocado for10 years never been tempted to chance.”

Helpful Report

Posted 9 years ago

“I want the option to not have a paper receipt. I only want on online version.”

Helpful Report

Posted 9 years ago

Hi Eniola, we're very sorry for the disappointment, sadly this isn't an option we have right now but we would be happy to suggest it as an idea for the future. All our paper receipts are currently made using recycled paper but of course your idea is even more friendly to the environment. Hopefully we can make that happen and go even further towards our goal of being as eco-friendly as possible.

Posted 9 years ago

“Excellant service all round staff are extremly polite and helpful.”

Helpful Report

Posted 9 years ago

“Good range of products at competitive prices. Excellent delivery service in one hour slots. No quibble for refunds. Only criticism is sometimes packing not very intelligent!”

Helpful Report

Posted 9 years ago

Hi Caroline, thanks for leaving a review, we're glad to hear you're enjoying the service. It's a little worrying to hear that you've had a poor experience of our packing, we'd really like to look into this further and discuss it with you if you don't mind. If you email us at ocado@ocado.com, with Reviews.co.uk in the subject, we will do our best to help.

Posted 9 years ago

Hi there Caroline, thank you so much for getting in touch with us with your email. We've now been able to pass the feedback on regarding the packing, we do hope that you'll see an improvement very soon. If we can help you any further please do get back in touch with us. We hope you have a fabulous week, take care Caroline!

Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews