Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is outstanding I can not fault the delivery guys. Very pleasant and extremely friendly. I can 100% see a massive difference between the delivery service of any other retailer. always on time and they always pop it in the kitchen for me. Other companies such as Tesco or Waitrose are no where near as friendly and make me take the items in one by one or they leave it outside the door for me to bring in which is akward. Ocado staff are so chatty and friendly each and everyone of them.”

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Posted 6 years ago

“Ordered my first shop and got 30% off. Had free delivery by 7:30am on a Sunday. No substitutions either. Very pleased so far ! :)”

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Posted 6 years ago

“Excellent offers and great service. I am moving to N Ireland shortly and have had my last delivery from Ocado, I cannot tell you how disappointed I am, I will miss this retailer so much.”

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Posted 6 years ago

“Easy to order from, loads of choice and delivered on time. Everything we ordered was as expected or even better. Fresh produce came nice and fresh, and we loved the wild sockeye salmon very much. Also Dover sole was wonderful to eat and the chicken was a winner too. In short: we are convinced...we will use Ocado again and try out new things and reorder the ones we had!”

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Posted 6 years ago

“First time order, was a big order so i saved 30% on my whole grocery order, everything was there, orderd for next day and was on time, delivery driver Adam was very polite, explained everything on recipt, also got refund on bags i didnt want :)”

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Posted 6 years ago

“Great customer service and excellent service”

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Posted 6 years ago

“Ordered my first shop a couple of days ago for delivery today, emails came through detailed and didn't receive a single substitution (amazing considering it was a 100% vegan order). It did arrive an hour early, but wasn't an issue for me and my driver was lovely. Definitely recommend, such an amazing array of products and suddenly feel like I have such a bigger range of vegan meals I can eat! Also used a voucher which brought my order down from £115 to £70! *****”

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Posted 6 years ago

“Fabulous service and great quality friendly and prompt delivery drivers.”

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Posted 6 years ago

“Wonderful service, I wish I had the customer services representative name! Thank you Ocado team for another good experience!”

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Posted 6 years ago

“They always deliver on the time, kind and helpful drivers, really good range of products! And thanks for the vouchers!:)”

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Posted 6 years ago

“Always deliver on time, drivers alway very courteous and helpful. Hardly any substitutions, amazing range of products, reasonably priced.”

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Posted 6 years ago

“the driver was amazing he reversed over my lawn, ran over the cats tail that jumped into the air and landed on granny. Granny coughed her false teeth out.”

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Posted 6 years ago

“Friendly drivers, have been on time every week except one when they called to let me know they were running late. Excellent range of products, substitutions happen only rarely. Would recommend!”

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Posted 6 years ago

“My first time ordering and no complaints. Easy process, a wide range of vegan choices, fast response to an email query I had, was delivered when it was due, all items were there, frozen food was kept very frozen. I am very pleased with the service so far and I will use again.”

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Posted 6 years ago

“First time I've taken the time to use them and one of the voucher codes I'm always getting. Order was easy and free delivery. Delivery guy was on time and very chirpy. Food was most of what I normally order from other supermarkets but gave me more choice. Will use again”

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Posted 7 years ago

“First time I used this online supermarket. Service was fantastic driver was so friendly, explained about the service bags had fridge freezer etc on the bags. The receipt was so helpful as told you the days the food needed to be used. Very happy with this online shop.”

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Posted 7 years ago

“Always fresh food delivery on time very good customer service highly recommended”

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Posted 7 years ago

“I have just found Gradz Breads only available at Ocado. Good selection of Gluton free, Rye, etc. they are extremely good. The best breads I’ve tried for ages.”

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Posted 7 years ago

“Quick and easy ordering - love that they accept PayPal as a payment method as it's so much more secure and convenient.”

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Posted 7 years ago

“great quality good and no delivery charge. Very happy with customer service and the delivery driver wasfriendly and informative!”

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Posted 7 years ago

Ocado is rated 4.1 based on 2,634 reviews