Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My main positive comments are; 1, Variety and quality - I can get a very good range of fresh and less usual produce, for example, tahini, which I can't buy locally. Lovely tasty Italian tomatoes, large butter beans, very good un-dyed smoked fish etc. 2. Delivery - on time by helpful and polite staff. I can order one day and the shopping is there the next day. 3. No Waitrose near where I live and their products are excellent. Not so good; 1. For two weeks running my favourite breads were unavailable (Gail's and Vogels). 2. Sell by/use by dates when I plan the weeks menu I may get something that will have reached its use by date before I have planned to use it.”

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Posted 9 years ago

“to many times items are not available when required”

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Posted 9 years ago

“Courteous efficient drivers.”

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Posted 9 years ago

“My overall shopping experience is good - your website is the best I have come across and, on the whole, your delivery drivers are excellent. What fails the company is your use by dates. My bread is often stale on arrival - last week is was delivered p.m. on the 6th Nov with a best before date of the 8th - and yet you claim it is 3 days+ life. The vegetables are much the same. Ocado would be getting a perfect score if only this could be sorted. What I very much like is that I get the opportunity of trying food brands that I have not heard of before. Please give us fresh produce - we would love you for life!!!!!”

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Posted 9 years ago

“I have been very satisfied with the service I have received from Ocado which is why I've been with them for 12 years. I do however occasionally have issues with their website but if I email them they are quick to sort out my problem. However, I have been paying an annual delivery fee but am still expected to pay an additional high charge for a delivery during Christmas week. I refuse to do this as a matter of principle.”

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Posted 9 years ago

“Would highly recommend Ocado, having shopped with them for many years now. Drivers always courteous and helpful, site easy to use and access, along with apps available. Good range of items, from Waitrose, Ocado and many locally sourced, smaller companies too. Something for everyone.”

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Posted 9 years ago

“I love using Ocado. They are efficient, they have a very good range of products including specialty products (eg kosher), they offer very convenient time slots for delivery, their drivers are rarely late and when they are they always keep you well informed. The Ocado app is excellent (though I'd suggest making the search option more user friendly). Their pricing is fair and reasonable and the products are usually of very good quality. I highly recommend using them”

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Posted 9 years ago

“Rarely any problem with unavailability of ordered items. Packing rather haphazard - bags of floor with sharp cornered boxes; eggs with cans; pet food with people food; cleaning products on top of cream - some of these have led to a messy delivery, but drivers always helpful. Would have liked to be able to opt for bagless delivery, but systems seems fair so far.”

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Posted 9 years ago

“Always efficient and drivers very polite. We like the fact that food comes direct from depot and has not been hanging around in a shop before being delivered. I also think it is good value and saves me a lot of time fighting my way round a crowded supermarket.”

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Posted 9 years ago

“I love Ocado, it's perfect for me.”

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Posted 9 years ago

“I started shopping with Ocado when I was heavily pregnant for convenience, but 4 years later and despite living directly behind a Waitrose store(!) I still use Ocado every week. The reason? The unbeatable app, short notice delivery slots, excellent service all round and fantastic range of products. All unpacked in five minutes every week. Just brilliant. Highly recommended”

Helpful Report

Posted 9 years ago

“Generally I am very pleased with quality, pricing and customer service. I am also pleased that substitutions don't happen very often. Any problems tend to be around packing and what gets put into each bag. Why mix raw meat with veg or why put bags and toilet rolls into a crate with liquid swilling around the bottom of it ? I have had refunds as meat packaging has leaked, I have also had refunds due to pies and desserts being delivered on their side. Fortunately this does not happen often and there has been no issue with timely refunds. The hourly time slots are really helpful and the drivers keep in touch if they have been slightly delayed or even early.”

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Posted 9 years ago

“My only negative point is that the fruits are not handled with care so sometimes they arrived in a pretty bad shape.”

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Posted 9 years ago

“fantastic choice of grocery products including vegan; good easy to use website; delivery time almost always met by helpful drivers. Non-grocery products of interest but not explored much.”

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Posted 9 years ago

“Generally, I am very impressed with the service from Ocado. The range of products is excellent and it is not often that things are out of stock. It is rare that items are substituted, unlike other supermarket online deliveries. The deliveries are always on time, the drivers are without exception polite and helpful. The reviews can help you to make informed decisions about what you purchase. My only criticism is that delicate items like eggs or bags of flour don't seem adequately protected, eggs cracked and flour age with holes in. After using Ocado, I would not use any other online supermarket deliveries.”

Helpful Report

Posted 9 years ago

“I am always very happy with the wide range of products offered and the quality. The only downside is sometimes the fruit which are not always fantastic. I am overall very happy with the delivery service. Regarding the pricec, I often get good bargain. There are plenty of product on offers. One last thing to say is that there is not loyalty points for shopping and lack of vouchers for current customer which is a disappointment.”

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Posted 9 years ago

“Excellent range. Very few substitutions. Reliable 1 hour delivery slots. Can be pricey but good offers.”

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Posted 9 years ago

“Excellent service and high quality food means I won't shop anywhere else!”

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Posted 9 years ago

“Your drivers are excellent. My only criticism is that you pack raw meat in the same bags as other produce. I know that the meat is in a sealed package and you can see if it has leaked. But what if another package has leaked on my meat package? Then my meat may be sealed but the outside of package is contaminated.”

Helpful Report

Posted 9 years ago

Hi Graham, it's great to hear you love the service. However, we're sorry to hear that you're not happy with our current meat packing policies. If you ever have any issues with damaged items or leakages on packaging please do email us at ocado@ocado.com or call our Contact Centre on 03456561234 and we can look into it right away for you. We will be passing on your feedback regarding this. We hope that you do continue to enjoy shopping with us.

Posted 9 years ago

“Over the last 2 years I have never known them be late, occasionally early & they always call to see if it is convenient to drop it off earlier than scheduled. Their no quibble money back approach to the very few items that have arrived damaged is great. When I have needed to go out when I had a scheduled delivery to take my daughter to the doctors they managed to come up with another solution to get my shopping to me that day.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews