Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent overall service with rare or no quibble product substitutions, timely deliveries and professional, courteous staff.”

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Posted 9 years ago

“My family has patronised Ocado for many years now and we are very happy with the results. My wife and I are now virtually housebound and Ocado is the only supermarket on which we rely. The main reasons include the ease of the use of the website and the hourly slots for the delivery. We are also pleased with the extensive choice and quality of food. The drivers are courteous, helpful and friendly. The only area which needs continued checking and supervision is, in my opinion, the packing of the bags. I appreciate that this is a difficult area but sometimes heavy objects eg bottles are placed on top of softer goods and goods such as vanilla slices are found upside down and squashed with the result that the icing is found sticking to the packaging? But, all things considered, congratulations to all and well done. Regards M D Cowell”

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Posted 9 years ago

“I have always been very impressed by the Ocado delivery team. They are courteous, polite and apologetic if there have been any problems with the delivery. They are a credit to Ocado.”

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Posted 9 years ago

“Ocado are always helpful and friendly, the produce is nearly always good quality and they are rarely late. I rarely get substitutes and am always very happy with my orders. Their customer service is excellent.”

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Posted 9 years ago

“Great quality food, the deliveries always arrive on time, and the drivers are cheery and courteous”

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Posted 9 years ago

“Terrific service, goods and offers. An extremely pleased customer.”

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Posted 9 years ago

“Very helpful, and love the refund idea on recycle bags”

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Posted 9 years ago

“Very easy to use site. Helpful reminders of previously ordered items extremely useful as aide-memoire. Delivery slots easily available. Prior warning by email of any substitutes gives time to consider before delivery arrives. In my view this is the best around!”

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Posted 9 years ago

“Usually on time, quality products, courteous drivers and few substitutions. No complaints”

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Posted 9 years ago

“We love the whole Ocado shopping experience. The choice of items is vast and I have never searched for an item and not found it. The offers are always excellent value and I have saved a good amount of money by buying them. As for the Delivery Drivers, well I cannot praise them enough. They are courteous, helpful and always cheerful, unlike some of the people who deliver for the supermarket I used to use (5 letters in their name), who used to moan practically all the time. Ocado are a breath of fresh air, please don't change.”

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Posted 9 years ago

“First class customer service all the drivers are polite and friendly.Been a customer for 18months would not shop online with anyone else.Food is great only 3 subs in 18 months always on time cannot praise Ocado enough totally recommend them way above the rest”

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Posted 9 years ago

“You guys are my saviours! With two kids and no extra time to shop, you have made my life so much easier. Also, polite friendly drivers. Very professional”

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Posted 9 years ago

“Ocado is simply an amazing service. Always on time, hardly ever any replacements and the drivers are friendly & very helpful, bringing the bags straight into the kitchen. The free samples are also always stuff that I have wanted to try but never got around to giving a go.”

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Posted 9 years ago

“I love Ocado Minimal replacements and substitutions The email in advance of delivery is fantastic and allows me to decide if I want substitutions( although this is very rare now!) Superb customer services Delivery drivers always helpful What more can I say? I won't be going anywhere else that's for sure”

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Posted 9 years ago

“Our busy household would starve without Ocado. I love that I can do the shopping at midnight or 6am without having to leave the house, and have it delivered any time I want. All I have to do is put it away.”

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Posted 9 years ago

“I find ocado to be most helpful and reliable. orders are dealt with efficiently, deliveries are always in good time within the hour slot, the drivers are always courteous and helpful, carrying the goods up to my first floor flat and putting them exactly where I want them. If, as has happened very rarely, something is missing or damaged, I have always been refunded for it. I do heartily recommend ocado.”

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Posted 9 years ago

“An excellent company with excellent products, pricing and service to match!!”

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Posted 9 years ago

“I've been using Ocado for over 5 years now and have always had a great experience with them. Lovely drivers, always so courteous and willing to help. They've only been late 3 times in 5 years and have always let me know. The quality of products have been great and the few times I've had an issue it was rectified right away. Highly recommended!”

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Posted 9 years ago

“The staff who deliver the groceries are always cheerful, polite and helpful and the deliveries are always reliably on time. The website is really easy to use and you know you are going to receive what you order- if it's out of stock it says so on the website. Products are always fresh and lots of special offers make Ocado prices very competitive. Makes shopping so convenient and very easy!”

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Posted 9 years ago

“I love the way Ocado is so easy to order, amend order and texts me reminders about cut off times, delivery slot etc. I try the other supermarkets every so often but I always come back as it's such an excellent service”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews