Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My driver this week was amazing. He went out of his way to sort my delivery - a real asset to your team!”

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Posted 9 years ago

“So much better than the rest. Ordering is easy, deliveries are mostly on time (although sometimes early). Quality is generally good, I just wish there was a little more thought in bag packing (not enough, or too many or bread squashed under potatoes).”

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Posted 9 years ago

“Always greeted so well by the drivers, they are never grumpy unlike other companies who tend to complain about heavy bags etc Love the vast selection of products and offers available too”

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Posted 9 years ago

“excellent service, which is lacking with a lot of companies these days.”

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Posted 9 years ago

“Very good service. Excellent wide variety of brands, you can find whatever you need. Very efficient and reliable delivery service. Good offers on various items.”

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Posted 9 years ago

“Faultless! I've honestly never come across such an efficient service! Highly recommended!”

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Posted 9 years ago

“Very reliable delivery service with helpful and friendly delivery agents. It is also very unusual for items to be out of stock or substituted.”

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Posted 9 years ago

“I adore Ocado. Great range of products, great special offers and superb delivery drivers. What's not to like?!”

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Posted 9 years ago

“Good products good service always on time good refund policy”

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Posted 9 years ago

“Excellent service. Polite and helpful drivers. One-hour time slots. Huge range of products. Rare missing items or substitutions. They have to be the best on-line delivery company.”

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Posted 9 years ago

“Excellent web site, easy to use and keeps lists to refer back to, which is particularly useful when planning for Christmas. Very rarely out of stock of anything and their choice of replacement is always good and well considered. The delivery is good, on time and with a courteous driver and never any breakages. Any complaints that we have had have been dealt with efficiently and quickly. We have used Ocado for at least eight years and would not consider going elsewhere. Really, I cant fault them.”

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Posted 9 years ago

“Easy to browse the website and find everything you need. The deliveries are also always delivered on time!”

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Posted 9 years ago

“Having shopped online with most large retailers; Ocado is my favourite. I don't think it's the cheapest; but their online app's/website are the quickest and easiest to use and their customer service is the best. If i don't have anything special planned, i can do my entire week's shop via their app in 15 minutes thanks to the pre-filled trolley option and i have a weekly delivery spot pre-booked every week, which can be easily changed if necessary. Its very rare that items are out of stock and replacements are almost always suitable.The range is incredible. It price matches on branded goods and has the largest range of free-from and organic products i've seen. I won't change to anyone else!”

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Posted 9 years ago

“I can't fault Ocado really - I wish that there wasn't so much packaging on the fruit and veg but I understand why it has to be there. The service is excellent and very rarely do I have any substitutions.”

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Posted 9 years ago

“1 hour delivery slots are great. Usually very few substitutions, and hardly ever get damages or spillages.”

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Posted 9 years ago

“I have been a customer of Ocado for 11 years and cannot speak highly enough about their service, reliability, choice, price comparison, quality and attention to detail.”

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Posted 9 years ago

“I have been using Ocado for over 10 years on a weekly basis. From ordering to delivery, Ocado's shopping experience is faultless and in my opinion, the best in the food sector. Ordering , in particular is fantastic, quick and easy from all types of technology, exceptionally easy to update your shopping basket, with the add to order, shopping lists and one-click options. Stocking a wide range of Waitrose products and other top brands, Ocado offer a great choice of food and non-food items and are regularly adding new items. Products are picked from Ocado's regional warehouses, which ensure that the food items are fresh and have a good shelf life. Ocado's Customer Service's teams and Delivery Drivers are all, professional, friendly, very helpful and polite.”

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Posted 9 years ago

“Excellent service always reliable”

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Posted 9 years ago

“Excellent service - fresh produce, always on time (with hourly delivery slots), polite drivers and in case anything amiss with the order (rarely) the refund process is hassle free. It really helps my work-life balance as a busy full time working parent.”

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Posted 9 years ago

“I became an Ocado customer right from the beginning. Soon to purchase the Smart Pass. I have nothing but praise for the friendly and efficient service they give. Orders are regularly fulfilled and substitution very rare. The Smart Pass is amazingly good value, orders as frequently as required and a low minimum of £40. spend. Christmas Orders have always been completely fulfilled. If there is a hold with traffic problems Ocado are quick to notify you - even if the delay is minimal. Never had a problem with any Ocado staff. Best move I ever made.”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews