Ocado Reviews

“ I explained that i didnt want a refund but the items delivered. ”

“ Ocado recognised this and emailed me, offering to refund one month smart pass. ”

“ I haven’t received any call that time and I haven’t spoken to driver ever!! After this investigation, the service refused to make a refund/make a new order without paying the second time, as apparently I already received my order. ”

“ First order and delivery driver was very helpful but had to have a refund for lettuce that included a live beetle . Also customer service could have been better when I reported my florentine slices with grey hairy mould all over them ! Delivery charge of £6-99 on £100 is over the top Won’t return. ”

“ After my order was half smashed and i did claim for refund, that what i received from Ocado : Hello Mr XXX I am sorry for any inconvenience this may cause, but just like any retailer or supermarket we may ask to inspect or view goods that have quality defects, we would always advise that you take images of or retain goods wherever possible incase we need investigate further. ”

“ Also no response when I requested a refund of my smart pass. ”

“ Ocado refused to give a refund. ”

“ I will be looking for a refund of my smartpass and take my custom elsewhere. ”

“ Shocking service.Been with Ocado from when they started, Have been shown no loyalty from them, I know it’s been very hard but long standing customers have been given no care. My driver took away some subs. Didn’t refund me for them and I can’t contact anyone as they have turned off phones and don’t answer emails and can’t get in website ”

“ Rang to explain and organise refund and the ‘customer service’ rep wouldn’t accept that a refund had been offered and kept debating with me about why it should be refunded. ”