Ocado Reviews

“ I will be returning to Ocado once everything returns to normal. ”

“ They price match with Tesco, they refund you the cost of carrier bags when returned, deal with issues and returns effectively, and have a great range with worthwhile offers that make sense to the customer - and if they're unable to supply all components of an offer, they will still apply the offer to the remaining parts of it, unlike every other service provider I've used. ”

“ Just wish I could order clothes. Returns would be simple ”

“ I am very dissappointed how diffuclt to get a refund after 24 hours. One does not open a whole order in the first day. This is particularly difficult over wine. To phone can take for to long as you are told you are 7th in the queque etc. I suggest when you book an order there should be a place on the web sight to specify is there anything you wish to return from recent orders. I am sure as with returns on current orders this would not be abused ”

“ The food is always top quality with a no quibble returns quality. ”

“ I love Ocado and its easy site for ordering, its polite delivery people, and its policy on returns. Wouldn't think of buying my groceries anywhere else online. ”

“ All other times, they are on-time, delivered quality products, no quibbles over returns and offered best prices on the market (for same quality goods). ”

“ I've used Ocado for years. I've also tried deliveries from the other main supermarkets. While the others have consistently disappointed, Ocado has consistently delivered. A few of my favourite points: 1 hour delivery slots Change your order up to the night before + a text to remind you Delivery on time every time - sometimes early, but drivers call to check it's convenient Friendly drivers Easy to shop using favourite items, special offers You can't accidentally order out of stock items Items RARELY missing or substituted in order + text to let you know No random/weird substitutions Drivers collect used carrier bags Bags colour coded for fridge, freezer, cupboard, substitutions Delivery note listed in order of "use by date" Returns, refunds and errors simple to process online or by phone ”

“ I love Ocado, by far the best online supermarket in my opinion due to; ease of shopping online, reliability in delivering items with no substitutions in one hour time slots, choice of high quality products, no quibble returns and refunds and occasional free samples and anniversary gifts. Ocado is my favourite brand and I recommend to friends and family. ”