Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing vegan and gluten free options”

Helpful Report

Posted 7 years ago

“Excellent service always delivered with scheduled time ... rarely have missing items ... can’t live without it”

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Posted 7 years ago

“Tried Ocado for the first time. They sell some quality products. Was looking for a particular wine that I couldn't get anywhere. They had it. Also good price. Ordered and was delivered by a very polite man - really nice to meet friendly, polite staff. Will be ordering again and hope for the same customer service, so missing from other stores these days.”

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Posted 7 years ago

“I found my dog's diet food for a great price on Ocado, which would have been almost twice the price somewhere else, and not only was I able to pick a narrow time slot that meant I wouldn't have to wait around for hours at home for the delivery, but the delivery was right on time. Then after I got my delivery I realised I'd ordered too much, something that was 100% my fault so I called to see if I would be able to return some of the dog food, Vicky the customer services rep' was really helpful and friendly, said it wouldn't be an issue and that I could return as much as I wanted, she even offered to call me back so I could work out how much I wanted to return, and then followed up to with another call to let me know someone would be round to come collect the items the next morning. Once again the driver that came to collect the bags of dog food, Richard, was really friendly and helpful. The best customer service experience I've ever had, and the reason for the return wasn't even their fault it was mine.”

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Posted 7 years ago

“Always good communication. Good offers and friendly delivery people. Fantastic”

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Posted 7 years ago

“Excellent range, fast delivery, all goods delivered. V happy”

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Posted 7 years ago

“Reliable and great value and great offersand flash sales quality in all respects with a wide choice! PERFECT!”

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Posted 7 years ago

“Excellent delivery drivers. Could not be more helpful.”

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Posted 7 years ago

“Excellent delivery drivers. Could not be more helpful.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Service always excellent, deliveries on time, app easy to use and fantastic selection of products.”

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Posted 7 years ago

“Now using Ocado home delivery service. Good quality food: branded and own brand, easy to use internet site (computer or phone app) and cheaper than my previous supermarket chains. Always a suitable time slot. The driver is always happy to carry bags to the kitchen. Very happy.”

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Posted 7 years ago

“Easy to order online, comparable prices and offers. Excellent quality goods. The 1 hour time slot is amazing, polite and helpful drivers. Cant fault them.”

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Posted 7 years ago

“Very good service for most of the time, there are hiccups now and again but they are reasonably generous with their credit when it happens. What I like most is the really wide range of products available, especially from Waitrose. I am a very happy customer.”

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Posted 7 years ago

“Fabulous website - easy to access and huge range of foods, including items not readily available elsewhere. They are adventurous in trialling new products. Lots of special offers - real bargains. The delivery service is outstanding. The shopping always arrives within scheduled time and the drivers are so courteous and helpful. The Customer Service is "gold standard". This company gets it right all the time.”

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Posted 7 years ago

“Good website, fair prices and if available offer items of Waitrose. To a certain extent dealing with two Companies quickly and efficiently Delivery Drivers always on time but if running late due to congestion on roads, contact to advise ETA..”

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Posted 7 years ago

“very easy to order groceries”

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Posted 7 years ago

“Light years ahead of Sainsbury's! They bring the bags into the kitchen, offer 5 p for every bag returned and are very friendly. But most of all the food itself was so much fresher! The "use by" dates were more than double what we always had from Sainsbury's. And there were NO substitutions. Each bag is colour coded making it easier to sort. They call regularly to be sure to let us know when they are arriving. The shopping website has tons more items than Sainsbury's. Sainsbury's did not even bother to call us when they were delayed for over two hours the last time we ordered. We had to call them and they said their driver fell ill and so our delivery would not arrive and we had to rebook. We cancelled and switched to Ocado and are SO happy we did!”

Helpful Report

Posted 7 years ago

“Huge range of products to choose from. Customer service is excellent. Delivery drivers are always on time or early, extremely helpful, friendly & efficient. A model company!”

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Posted 7 years ago

“The best way to get groceries.”

Helpful Report

Posted 7 years ago

Ocado is rated 4.1 based on 2,634 reviews