Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent own brand. Easy to use website. Friendly efficient drivers. Fair prices.”

Helpful Report

Posted 9 years ago

“Ocado listen to customers and ensure they can do something to fix a problem or query. Food is all divided and receipt has dates on with to help you plan when to eat the food. They let you know if they will be late or even early. Very secure payment and great to have a text to who will be delivering with details of the van with registration.”

Helpful Report

Posted 9 years ago

“Ocado are simply a pleasure to deal with. The website is easy to use and has lots of features to make the process as quick as possible. Prices are competitive too. Customer service at the delivery end is great. Drivers are friendly, helpful and keep you informed. Have been using them for 4 years and have never looked back.”

Helpful Report

Posted 9 years ago

“The easiest supermarket to shop online with in my experience. It makes such a difference to me not to have to go into a supermarket to do my weekly shop. The quality of Ocado produce is nearly always excellent.”

Helpful Report

Posted 9 years ago

“Just wish the vegetables were in a better condition :-( . Also the packing can use a bit of help!! But thanks for a good service anyway”

Helpful Report

Posted 9 years ago

“All about customer service... Excellent door to door service. Deliveries always on time and if early a phone call is received to check its convenient to deliver. Any problems no quibble refunds. I wouldn't use any other online supermarket now! :-)”

Helpful Report

Posted 9 years ago

“always helpful and polite, our house is very difficult to find so they always call to let me know if they are lost or need directions.”

Helpful Report

Posted 9 years ago

“Very good service. Always in time slot. Drivers professional, understanding and polite. Good range of products all of which usually available. Good range of substitutions when required.”

Helpful Report

Posted 9 years ago

“I love the convenience of Ocado in 3 ways - online shopping that turns up when you book it for with minimal substitutions means more quality time at the weekend with the family: the breadth of new products is really interesting; the meat from the butchers facility is as fresh as a high st butcher and a lot better than packaged supermarket meat. Thanks!”

Helpful Report

Posted 9 years ago

“No quibble on refunds good service, drivers on the whole polite and friendly quality of food a very good standard we are a foodie family cook from scratch always lovely and fresh veg and fruit meats etc”

Helpful Report

Posted 9 years ago

“I have been using Smart Pass for a number of months now. By paying a monthly subscription only it makes the delivery fee really good value. In nearly a year I have only had one substitution and no missing items. The delivery slots are always achieved within their 1 hour and the delivery person is always polite, helpful and cheerful.”

Helpful Report

Posted 9 years ago

“Love Ocado,always on time and friendly delivery people. Great customer service”

Helpful Report

Posted 9 years ago

“I think the delivery prices are a bit steep and haven't yet got to grips with the out-of-stock policy but everything else is great. Rarely had cause for complaint but it has always been dealt with very professionally. Delivery staff are very helpful and friendly too.”

Helpful Report

Posted 9 years ago

“Fantastic! I use the app to do my shopping. It's easy to search offers, find new products and add in your favourites. Price wise you pay for what you get, which is good quality food. It's great that it's price matched as well. Delivery is the best out of all the online supermarkets. This is because of the notifications of delivery time,driver and any substitutions. I also like I get the receipt emailed. Delivery is also very reasonable compared to other supermarkets.”

Helpful Report

Posted 9 years ago

“My Ocado order always comes on time with no substitutions and is delivered with courtesy and helpfulness. First class service.”

Helpful Report

Posted 9 years ago

“I'm very happy to shop with Ocado. The delivery drivers are very well trained in that they are all courteous and pleasant and helpful at the same time being efficient at their job. The web-site is easy to use which is a blessing!! The only niggle I have is that when I edit an order to add last minute items the pictures are very small ( at the top above the printed order ) and I sometimes cannot tell what they are so I run my mouse over the item to get a small print out ( in words) so that I either add more or delete the item. I do wish that that part of the process could be a little larger. The customer services phone line is first rate. Nothing ever seems too much trouble and I thank you for your service to me. Overall I am completely happy to continue to shop with you and have every intention of so doing!”

Helpful Report

Posted 9 years ago

“I love Ocado. Have tried Sainsburys, Tesco and Waitrose but Ocado is the best. They rarely substitute food, it is delivered on time and the quality of the food is very good. They sell wide range of products apart from food. If there is (rarely) problem with an item a refund is given. Unlike the supermarkets where customers shop which run out of items and then substitute Ocado have high tech system with customised warehouses and customers do not have access and pick up food! The drivers are all very pleasant and keep to their time schedule.”

Helpful Report

Posted 9 years ago

“Great choice of products and of time slots for delivery. Reliable delivery, they have only been late once in nearly 2 years. Hardly ever missing items, though a few recently. Courteous drivers and nice big bags which I like! Only think they could do better is take a bit better care of my raspberries. They often arrive having been buffed about a lot and are going a bit mushy. I don't remember that with Tesco who I used before. I get a quick no quibbles refund every time but I'd prefer nice raspberries. But that's my only complaint”

Helpful Report

Posted 9 years ago

“Moving to Ocado for my weekly grocery delivery was one of the wisest decisions I have ever made. Only once in over five years has there been a problem with the delivery driver. Rare problems with spoilt goods have always been resolved by Ocado staff with speed and efficiency, and not just speed and efficiency but also with pleasantness and a determination to put things right.”

Helpful Report

Posted 9 years ago

“Always excellent service and barely any missing items. Only thing I would change is the Christmas booking delivery slots. Having to get online at midnight is ridiculous and most slots have gone by 6am. Maybe preferrence could be given to one pass members or at least open the slots at a decent hour.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews