Oceans Alive Reviews

Name: Oceans Alive
Address: CROWDZAP LIMITED, Suite 2, Richmond House, Heath Rd, Hale, Manchester
Rating: 4.74

4.7 Rating 4,310 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There respond to my query was swiftly dealt with”

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Posted 7 months ago

“Avoid. They send used and opened products and then refuse to rectify the issue.”

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Posted 7 months ago

“1/10........”

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Posted 7 months ago

“Great value products and fast delivery”

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Posted 7 months ago

“Very good service”

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Posted 7 months ago

“too many emails”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre”

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Posted 8 months ago

“A1 product and service”

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Posted 8 months ago

“Ordered a product I usually buy directly from the company who make it with the last of my birthday money as it was slightly cheaper. It was delivered to the incorrect address and as the photo they provided showed no house number I searched up and down my street, but was unable to find it. After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement. I’ve now sent three emails (the first almost two weeks ago) and phoned multiple times only for it to go straight to voicemail each time. I’ve still not received a response from them. Next time I’ll pay the extra few pounds to avoid the hassle of having to chase a company in order to receive what I’ve paid for! Wish I’d have checked trust pilot first.”

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Posted 9 months ago

Hi Laura, thank you for taking the time to provide this feedback. We are really sorry that we did not meet your expectations with this order. I can see that your request is resolved now, but please reach out if there is anything else we can do to help.

Posted 9 months ago

“Quick, prompt service. Only complaint are the significant price hikes to product and postage.”

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Posted 9 months ago

Hi Peter, thank you so much for taking the time to leave us feedback!

Posted 9 months ago

“Incorrect items supplied… no response to several communications to rectify.”

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Posted 9 months ago

Thank you for your feedback. We are sorry that you have received incorrect items in your order. Can you please email care@oceansalive.co.uk and we will get this sorted for you as soon as possible.

Posted 9 months ago

“Great company good website fast delivery and really happy with the product.”

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Posted 9 months ago

Hi Brenda, thank you so much for the positive feedback!

Posted 9 months ago

“I have always found Oceans Alive to provide excellent service, and they stock some products that are not found elsewhere.”

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Posted 9 months ago

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated Katharine!

Posted 9 months ago

“I have been waiting for a response from you for over a week to my emails & telephone calls! Please cancel any future deliveries”

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Posted 9 months ago

Hi Frances, thank you for taking the time to share your feedback and I'm sorry that you did not receive a response to your enquiry. Hopefully this has been resolved now, but if you need any help please contact the team at care@oceansalive.co.uk and someone will get back to you urgently.

Posted 9 months ago

“Excellent Product. Would be easier and better to be able to get information/advice with a conversation rather than only being able to email the company”

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Posted 9 months ago

“Good product”

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Posted 9 months ago

Thank you for your feedback, we’re glad that you like the product!

Posted 9 months ago

“Overall happy with the service start to finish. Mu order arrived sooner than what was stated.”

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Posted 9 months ago

Hi Rehena, we really appreciate you taking the time to share your feedback with us!

Posted 9 months ago

“We are happy with delivery options and a way of getting free delivery if order over a certain amount. Happy with the range of products.”

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Posted 9 months ago

Thank you so much for taking the time to leave us feedback!

Posted 9 months ago

“Very good customwr service,quick dispatch and the most important prodict quality.Cats are healthy and strong.No health issues.I recommend this to any cats with eye discharge or gut issue to sttenght immjne system.”

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Posted 10 months ago

Hi Ann, thank you so much for taking the time to leave us feedback and we are glad that you are happy with the product.

Posted 9 months ago

Oceans Alive is rated 4.7 based on 4,310 reviews