Oceans Alive Reviews

Name: Oceans Alive
Address: CROWDZAP LIMITED, Suite 2, Richmond House, Heath Rd, Hale, Manchester
Rating: 4.74

4.7 Rating 4,326 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,326 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong product from Oceans Alive but did not realise this until I had cracked the outer plastic seal. Unfortunately even though this was their error they would only refund me 50% because I had cracked the seal. So I am left with a product I do not want and without my original product and have lost money. Not a great company to deal with and I won't be dealing with them again. Just beware if you order from them. They also seemed happy that I would give them negative feedback which says a lot. I rarely leave feedback but was totally unimpressed with their attitude.”

Helpful Report

Posted 3 years ago

Hi Deborah Morgan Thanks for your review. I am sorry it was not something we could do as per our terms and conditions, we ask every customer to check the item before opening it, as this clearly was a different product. I am sorry we could not refund after you had damaged the protective seal. We did however, give you a 50% refund purely out of goodwill. I hope you will excuse our error and we hold no malice either. Regards Ian

Posted 3 years ago

“Great products Always clean Great price and offers available”

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Posted 3 years ago

“The Elixa is a great probiotic Well done”

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Posted 3 years ago

“Have not received delivery after ordering same product from Amazon and had to be cancelled aswell”

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Posted 3 years ago

Hi Rosie As you are in another country, it takes more than 7 days from shipping to arrive in your location, if customs decide to let it in, which we have no control over. Thank you for your patience.

Posted 3 years ago

“Very easy to order and all products safely received and carefully wrapped without excessive waste. I will be using you again. Thank you.”

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Posted 3 years ago

“Spot on delivery and products”

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Posted 3 years ago

“Very pleased with the service”

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Posted 3 years ago

“I could find all the products I was looking for and the products arrived intact and on time. I stepngly recommend.”

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Posted 3 years ago

“Excellent customer service. Products arrived on time.”

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Posted 3 years ago

“It’s first time that I purchased from this company and am very satisfied, definitely will purchase again .”

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Posted 3 years ago

“I went in search of broccoli sprouts supplements and Oceans Alive Health came up. They have good reviews and the prices, and multiple buy offers are reasonable. I have no negative comments at all, and look forward to seeing how my chosen supplements improve my health. I recommend this company”

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Posted 3 years ago

“I really trust and admire Dr Mercola for his integrity, knowledge and perfectionism. I am reluctant to order directly from the States as I’m concerned there maybe import charges. Hence I looked elsewhere and found your site. At the present time Dr Mercola has some stunning special offers but I didn’t want to risk paying extra taxes. I am grateful that Oceans Alive Health are able to supply these superior supplements, their efficiency and attention to detail is most appreciated. Excellent products and excellent service, love it 😘”

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Posted 3 years ago

“Great service. Thank you.”

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Posted 3 years ago

“Excellent product 👌👏”

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Posted 3 years ago

“Thank you for the lovely products and quick delivery. Your service is excellent!”

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Posted 3 years ago

“Great company, fast delivery!”

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Posted 3 years ago

“I was disappointed with customer service department of Oceans Alive as I had returned a large bottle of liposomal vitamin C, at my own expense, because the inner seal of the bottle was open and they would not refund me. I thought it was standard policy with supplements that if the inner seal is not intact or is broken, that you should return the bottle to the company. Oceans Alive responded by saying that their manufacturing process sometimes works this way and doesn't seal the bottle properly. In all the years I've been buying supplements I have never come across this problem and suggested that they need to improve their manufacturing process. What good is a seal that is unsealed when the customer receives the bottle and the company is ok with this error in their manufacturing process? How am I supposed to know the bottle hasn;t been tampered with? I told them that I would shop with a supplement company that had higher hygiene standards as I was not impressed with their attitude towards their product. Still have not been refunded. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi, I am very sorry for your experience. However, i must point out that some items have an easy break seal. This means, that on this item, when you twist the cap, the seal is likely to become loosened or break off to allow for easy access. This is completely normal. Once the outer seal is removed, and the cap then twisted off, the 2nd inner seal will also then break. I hope that meakes sense as to why we were unable to refund the item as it was not in a condition fit for re-use for safety reasons. I hope you understand. As a goodwill gesture, we have applied 500 reward points to your account.

Posted 3 years ago

“Easy and straightforward way to order& quick delivery. I'll be ordering from the company again soon.”

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Posted 3 years ago

“Excellent service. Always willing to talk and help. Great products....and they work. I have used email and telephone.”

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Posted 3 years ago

“Good quality. Fast shiping. Happy customet :)”

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Posted 3 years ago

Oceans Alive is rated 4.7 based on 4,326 reviews