Oceans Alive Reviews

Name: Oceans Alive
Address: CROWDZAP LIMITED, Suite 2, Richmond House, Heath Rd, Hale, Manchester
Rating: 4.74

4.7 Rating 4,350 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oceans Alive would not accept a return of 270 capsules of Magnesium L Threonate (minus 5) after explaining to them that they caused heart palpitations. These capsules cost me £110. YET THEY CLAIM TO HAVE A MONEY BACK GUARANTEE. This is surely a matter for me to report this company to Trades Descriptions.”

Helpful Report

Posted 9 months ago

“I am partly at fault for ordering a 3 month supply of Dr. Mercola's Magnesium Threonate at a price of £110. I should have ordered a month's supply. I took under the recommended dose for 3 days and discovered that these capsules had an adverse effect on my health. I then read on a NHS website, that for some people, magnesium threonate can be harmful. The site stated that this type of magnesium can cause headaches, heart palpitations and excessive thirst for a minority of people. These are the exact symptoms I experienced. If taken for a prolonged period it is possible that I could have had a cardiac arrest. I stopped taking the capsules and within a week the symptoms disappeared. I wrongly presumed, as a result of this, that Oceans Alive would accept a return of the capsules. However their policy is that the bottle has to be returned unopened. I was disappointed that I lost £110 due to something out of my control.”

Helpful Report

Posted 9 months ago

“This company only communicates via email and I’m finding it very difficult to amend my subscription !”

Helpful Report

Posted 9 months ago

“I haven’t got a clue where I went wrong but agreed to a subscription and now I’m overwhelmed by a product being delivered too frequently the company no longer has a telephone number so difficult to communicate with”

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Posted 9 months ago

“Prodotto ok ma alla consegna mi è stato richiesto altri 17 euro non previsti al momento dell'ordine ho chiesto informazioni ma nessuna risposta”

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Posted 10 months ago

“Had a nightmare trying to get anyone to answer the phones at oceans Alive. There’s a number that works and they ask you to leave your number, yet they NEVER call back. I received a product with the safety seal missing. I wouldn’t personally order from them again as it was a lot of back and forth by email trying to rectify this issue of getting a replacement sent. Too much drama. I order items all the time with other companies that sort out their errors ASAP.”

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Posted 11 months ago

“Avoid. They send used and opened products and then refuse to rectify the issue.”

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Posted 11 months ago

“1/10........”

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Posted 11 months ago

“Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre”

Helpful Report

Posted 1 year ago

“Ordered a product I usually buy directly from the company who make it with the last of my birthday money as it was slightly cheaper. It was delivered to the incorrect address and as the photo they provided showed no house number I searched up and down my street, but was unable to find it. After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement. I’ve now sent three emails (the first almost two weeks ago) and phoned multiple times only for it to go straight to voicemail each time. I’ve still not received a response from them. Next time I’ll pay the extra few pounds to avoid the hassle of having to chase a company in order to receive what I’ve paid for! Wish I’d have checked trust pilot first.”

Helpful Report

Posted 1 year ago

Hi Laura, thank you for taking the time to provide this feedback. We are really sorry that we did not meet your expectations with this order. I can see that your request is resolved now, but please reach out if there is anything else we can do to help.

Posted 1 year ago

“Incorrect items supplied… no response to several communications to rectify.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry that you have received incorrect items in your order. Can you please email care@oceansalive.co.uk and we will get this sorted for you as soon as possible.

Posted 1 year ago

“I have been waiting for a response from you for over a week to my emails & telephone calls! Please cancel any future deliveries”

Helpful Report

Posted 1 year ago

Hi Frances, thank you for taking the time to share your feedback and I'm sorry that you did not receive a response to your enquiry. Hopefully this has been resolved now, but if you need any help please contact the team at care@oceansalive.co.uk and someone will get back to you urgently.

Posted 1 year ago

“This company is absolutely diabolical,no customer care at all,ive never known anything like it,need my tablets before I run out the whole point of a subscription and I'm having to chase them every time and still late,hence my anxiety through the roof,safe to say I will be cancelling and never ordering from them again.Save your time and money its really not worth the stress.”

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Posted 1 year ago

“No me ha llegado el pedido, no me devuelven el dinero”

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Posted 1 year ago

“You guys sent a completely different product. I ordered Collagen liquid and you sent Sleep Better gummies. I have sent 2 different emails with no answers. Got response and was sent a replacement bit I ordered 2 bundles and only recieved 1 😔”

Helpful Report

Posted 1 year ago

“It is very difficult to cancel your subscription. They ask you to email them to cancel it but you have to search for email, it it not readily available.”

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Posted 1 year ago

“Nu am primit pachetul”

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Posted 1 year ago

“Never arrived”

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Posted 1 year ago

“didn’t receive my package”

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Posted 1 year ago

“Scam, they never sent me my products”

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Posted 1 year ago

Oceans Alive is rated 4.7 based on 4,350 reviews