Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
This toothpaste is most pleasant leaving a clean pallette after every use with a fresh, subtle Minty taste. I would continiue buying this product but sadly the price is twice the cost of my usual 'best' quality toothpaste. In order to stay competitive may I suggest the product weight of 85ml be increased and the shipping be reduced to the actual commercial cost..
Many thanks,.
Norman..... New customer.
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- Norman M
“
Very quick delivery, great communication and excellent price will highly recommend and use again many Thanks
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- Leigh H
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Very easy to order, good price, packaged well and fast delivery.
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- J W
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Super fast delivery
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- Suzanne F
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Excellent products, always arrive well packaged and speedy delivery.
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- Andrea C
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Very quick delivery, great communication and excellent price will highly recommend and use again many Thanks
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- Leigh H
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good products, efficient service, bulk buy available and will take returns and cover postege.
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- Jeremy B
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The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
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- Alexandra W
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After cancelling my order almost 6 weeks ago, but you still insisted on sending it out to me, it was immediately returned. I'm now 4 weeks later and still not had a refund. This is not good enough! Refund what you owe.
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- Jackie
“
What a joke!!!!
I cancelled my order and also asked for a refund, (which I'm still waiting for). To then find out via email that the cancelled order has just been sent out. What? Why?
I will never have anymore dealings with this company again.
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- Anonymous
“
Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
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- Elizabeth G
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Helpful customer service - stocks Dr Mercola supplements, among the best around
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- Janet R
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Lianne the Customer service manager helped me dealing with issues I had in placing my last order. A few times prior to that I was disappointed with the service provided, but this time I had a very good eland felt acknowledged and supported as a customer. The supplements are not cheap but are of the heust quality and I hope Oceans Alive keep up the good customer service. A big thank you to Lianne!
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- Alexandra W
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Excellent service and product. Thank you.
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- Peter H
