“
After cancelling my order almost 6 weeks ago, but you still insisted on sending it out to me, it was immediately returned. I'm now 4 weeks later and still not had a refund. This is not good enough! Refund what you owe.
”
posted 2 months ago
- Jackie
“
What a joke!!!!
I cancelled my order and also asked for a refund, (which I'm still waiting for). To then find out via email that the cancelled order has just been sent out. What? Why?
I will never have anymore dealings with this company again.
”
posted 3 months ago
- Anonymous
“
Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
”
posted 9 months ago
- Elizabeth G
“
After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement.
”
posted 10 months ago
- Laura L
“
After contacting they confirmed it being lost, offers a refund or replacement order.
”
posted 1 year ago
- Anonymous
“
They never send me the product and never refund the money back. 98 euros!!
Not relaible company
”
posted 1 year ago
- Cristina
“
In the end after almost a month, i haven't received the product, and the refund was issued.
”
posted 1 year ago
- Aneta J
“
Bought 5x100ml argan oil, received 5x50ml. Offered a partial refund which I excepted, but still worked out more than a full priced 100ml else where. Please get your act together and stop wasting peoples time.
”
posted 1 year ago
- G S
“
I did not accept the package because the delivery man (UPS) requested me to pay 36€ for it . I did not excpect it as i paid in the web site for world delivery. I am waiting for a full refund from them, still no reply.
”
posted 1 year ago
- Delphine E
“
I ordered something for next day delivery as I was going to India for 2 months and they didn’t actually deliver until 3 days later, with no apology. So the item is useless as i didn’t receive it in time and had to leave without . I wrote a complaint and asked for refund and they never replied.
”
posted 2 years ago
- Clea M
