Octopus energy Reviews

Name: Octopus energy
Rating: 4.38

4.4 Rating 9,798 Reviews

85 %

of reviewers recommend Octopus energy

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Octopus energy 5 star review on 8th January 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shuab resolved my issue quickly and effectively, the same cannot be said for the 2 people i dealt with before Shuab. So 5 stars for Shuab, but 0 for the other 2!!! Thanks Shuab”

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Posted 8 hours ago

“Resolved my issue promptly. Happy with the customer service”

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Posted 11 hours ago

“She was absolutely lovely, helpful, supportive, friendly and knowledgeable. .a credit to your team thanks 😊”

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Posted 11 hours ago

“Class telephone service. All sorted by Terry in a friendly and efficient way. A blessing. Thank you.”

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Posted 13 hours ago

“Emily F was very helpful. Quick and easy phone call and generally Octopus are an excellent company to call when needing advice”

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Posted 13 hours ago

“Renu was very helpful. Very quick response. Very happy with the service.”

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Posted 13 hours ago

“Lovely to speak to and very pleasent”

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Posted 15 hours ago

“Extremely helpful & friendly. Doubt. with my issue and resolved to my satisfaction!”

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Posted 16 hours ago

“Friendly and helpful staff”

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Posted 16 hours ago

“I wasn't getting any gas readings on my ihd but Pete S was brilliant in sorting it out. Kept me updated, and problem now solved.”

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Posted 17 hours ago

“Very friendly professional service as always. Problem solved and new smart meter being installed early February. Initially contacted due to smart meter not displaying gas readings. Assistant was so helpful, happy customer 😄”

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Posted 19 hours ago

“Excellent service listed to my issue and quickly came up with a resolution.”

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Posted 20 hours ago

“The outstanding payment was resolved and I feel it was made clear in the end. However if the Gas meter data communication worked after the initial installation. This issue would have not materialised. The smart gas meter is not so smart after all.”

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Posted 1 day ago

“Very unhappy with this provider. Constant issues with install and terrible customer service”

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Posted 1 day ago

“Lauren responded to my email with very clear information to enable decision making”

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Posted 1 day ago

“I had a question about my bill as I had one yesterday and one today. Grace explained everything to me so all sorted.”

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Posted 1 day ago

“Spoke with Renee and she was very helpful and forwarded relevant information/ link.”

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Posted 1 day ago

“The call was answered very quickly and the help offered by Beth was extremely helpful in remedying my issue.”

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Posted 1 day ago

“Changing detail's on our account was effortless and that was down to your staff. Thank you”

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Posted 1 day ago

“My query was dealt with quickly by a well informed & helpful agent.”

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Posted 1 day ago

Octopus energy is rated 4.4 based on 9,798 reviews