“After receiving our latest energy bill we noticed a huge spike in usage and payment request.
A short phone call a delightful operative “Lauryn” who was very understanding and helpful quickly realised my issue and put things right within minutes.
An absolute pleasure talking to a human being instead of battling through a website.
Thank you Lauren”
“Spoke to Grace this morning and she went out of her way to help me. I am an 83 year old woman and not used to internet etc but Grace treated me with utmost kindness and patience and solved my problem. Well done Grace and thank you again.”
“The Team are always extremely good at answering questions, and quickly, and our recent communications with Toni to set up a new 12M Fixed Contract are another example of this excellent service. It's a shame that not all Companies treat their customers as good as your good selves. Your Team are a credit to your Company. Thank you so much.”
“Octopus were extremely helpful after my Mother passed away and during the process of settling her estate. Every advisor that I have spoken to has been extremely helpful and sympathetic throughout and I have never felt under pressure in during what was a deeply sad situation. Many, many thanks x”
“Good and patient help from Grace. My questions were about viewing usage history and using the balance forecast function after recently switching to a new fixed tariff.
It seems the system resets the 'Start Date' of the usage history to the date on which the most recent fixed tariff started.
Although the system allows the cursor to be positioned in the 'Start Date' field, any changes directly entered via a keyboard are ignored. The 'Start Date' has to be changed via the pop up calendar display.
Once the 'Start Date' is changed, the usage history can be seen. After solving the issue with the usage history, the balance forecast function also worked.”
“As I'm a single occupant I asked Octopus for their best deals on tariffs. George was very considerate of my needs and was very knowledgeable about different tariffs. The information he supplied made my mind up which tariff to go for.
Thank you George for being so kind and guiding me.”
“Pleasantly surprised to get straight through to a friendly advisor (Mica) who was helpful, knowledgable and made the whole process of signing up very easy. Makes such a change!”
“Sam was great to talk to and nothing was too much trouble
he sorted everything out for me that i was concerned about
he also sent me an e-mail confirming everything
thank you Sam”
“I had some queries on my account and Ross was very patient with me whilst we worked through. He was uncluttered and calm throughout, which made me feel at ease after frustrating dealing with other colleagues. I even got a £30 bonus into the bargain!”
“Just got PV solar installed and phone your customer service number. I spoke to Lauryn, fantastic experience and various different questions answered and options given. All emailed after the call. Informative and great phone manner. 10/10 thanks Lauryn. Also phone was answered with 2mins of calling”
“Jacob was extremely helpful and knowledgeable. He addressed my queries expertly and gave me excellent advice. 10 out of 10 for customer service. Thank you.”
“The guy that came to replace the meter was very efficient. Awaiting the change actually working (smart gas meter actually connecting), as no data seems to have transferred so far, but this is only the second day. Getting booked up in the first place was easy.”
