“My phone call was answered within a minute and the advisor (Waverley) was courteous, knowledgeable and professional throughout. She was able to answer all my questions and provide me with re-assurance that both my existing and new account would continue/commence as required. First class service, many thanks.”
“Signed up earlier today over the phone- I’ve never set up bills before so needed some guidance and within 2 minutes everything was sorted for me- excellent service”
“I had some questions re the best tariff for me. My call was answered by Grace who explained everything I needed to know. I was a little unsure about all the figures she quoted but when I told her I was 80 she explained in terms I could understand, so helpful. (Help The Aged)!
I did forget to ask if I use my appliances during the night does it work out cheaper. If someone could let me know I would be grateful. Thank you.”
“Listened and acted upon the issue.
I felt assured that this had been a one off issue.
Sadly I was cut off (signal went ) I understand that Jay had tried to ring back but I was already with another adviser. He took the time to message the next adviser to enable to me to continue seamlessly.
Thank you Jay Bradbury.
Between the two advisors I was given a reduction in cost, a new tariff, and able to complete everything I needed.
Thank you guys compared to other company’s you are amazing and soooooo helpful.
Many thanks.
Elaine”
“I rang because I noticed on my last bill that I had been billed for economy 7 instead of flat rate. I spoke to Joy and she sorted my problem immediately and was very helpful. I did tell her this on the phone . It was the best experience I have ever had with an energy company and I have had several in the past .Thank you again I will recommend you to my friends.”
