“I have just moved home and octopus have been very very helpful the last young lady i spoke with (Waverley) was really helpful i drive an electric car and have a home charger installed and she was most helpful with the setting up of the app to charge my car so very satisfied with octopus”
“Octopus energy helped sort out a problem I had with solar energy readings. I was helped by an Octopus employee called Niall - he saw the problem through from beginning to end.”
“your staff Rahim was very helpful. i have changed my suppliers to you for both Gas & Electric. He was very kind. I hope you will give us your best service & best prices all the time & will recommend to friends & family. i did try to ring you last week before the price increase but unfortunately couldn’t get through you.
Then after 5pm you were closed.”
“After a bit of confusion with a couple of people, I was put through to the right department...
Kai was very good and professional and made my business switchover very easy.”
“Kieran was fantastic at answering all my questions and making what I thought was a complicated personal situation actually much simpler and easier to understand. The process to sign up was really easy and if even half of their reps are as half as competent as Kieran, they should have a very happy customer base.”
“Set up a new account today for my new home . I had the pleasure to speak with mollie who was amazing and so helpful she helped set up a new account and was polite and professional and knew the answer to every question that I asked . Thanks mollie and thanks octopus I'm already a very happy customer.”
“Excellent customer service.
BG installed a gas smart meter last year that didn't work. It didn't send readings to my reader or BG. BG asked me to send them meter readings every month despite me being disabled and unable to access the meter. I complained about it every month but they did nothing to fix it. Then came the overcharging with a monthly bill £100 more than my usage.
Octopus got it working remotely straight away. I am now confident that any problems will be solved quickly. The lowest standing charges too. I would recommend them to everyone.”
“I spoke to Hazel, as I was interested to know how prices were increasing from 1 April. She quickly and efficiently found my account and gave me the good news that I was on a fixed tarriff- I had forgotten! So no price rise! I left the call feeling a lot happier!”
“Wishing to switch my utilities over to Octopus
I called Octopus this morning spoke to Tom who was very professional polite patient
Explain the whole process switching over my utilities Gas and Electric to Octopus
Very satisfactory
Hopefully this is the start of good things to come in the future
Charles”
“Just moved over to Octopus Energy and it was so easy.
Straight through on the phone, gave the rates and terms etc simply and the chap was knowledgeable and quick to complete”
“Really good customer service from Molly! Just moved in and as a first timer I had no idea how tariffs work or the different meters. Thanks to Molly I’m at much better peace of mind.”
“I’m a first-time buyer and originally I had signed up with another company but decided I wanted to try Octopus Energy because I’ve heard nothing but good things about them. The team was quick to get a hold of by calling their contact number, the person I spoke to was kind, and patient and explained everything to me. The switch was effortless and within minutes my direction debit was set up and I could easily download the app and set up my account. Already off to a good and comfortable start with the company.”
