“Loran was super helpful and ensured I understood each part of the process. He emailed me links to make things easier and emailed me a summary of our conversation straight away. Fantastic customer service-makes me happy that I’ve switched to you. Thank you Lorcan!”
“I am always so impressed with the customer service at Octopus, it was a pleasure to speak to the advisor she was so helpful and courteous and resolved my issue very quickly.”
“Spoke directly with Amaan who acknowledged my concerns regarding the increase in monthly payments despite being some £570 or so in credit. He sorted this out with a revised payment. He also looked at the forthcoming 1 year deal for me”
“We spoke to Britney because we wanted to find out if we were ok with our level of payments. She explained that we were in credit which reassured us. She was very helpful and friendly”
“Hazel was so helpful today. She was friendly, polite and very patient. I’m new to the DD way of paying (we have just moved house) so I was a bit unsure but she made me feel better about it all. Thank you 😊”
“Had a wonderful support experience during moving home. Special thanks to Preetpal, who patiently answered all our queries and guided through the transition. Hope to be part of Octoplus soon.. !!”
“After managing to lock myself out of my online account and app ( no. I don't know how I did it either!) , I spoke to Jess, who spotted straight away what the problem was, and helped me rectify it. Bravo Jess, you're a credit to your fantastic company 👏👏👏”
