“Ross was very pleasant, informative and efficient. He quickly changed my tariff and ensured I knew what and why the new tariff would provide a saving”
“Wow, how lovely it is to get fantastic customer service. We had a rather complex question to ask Tom, re switching to Octopus. He couldn’t have been more helpful, he was knowledgeable about the issues and answered all our questions. Thank you Tom”
“Kainaat was very helpful in getting set up with Octopus. I called to ask some general questions and ended up signing up there and then. She explained everything fully as we went through the process. Thank you for all your help!”
“Great support!
Can’t even describe how great and helpful Kainaat has been.
Maximal satisfaction with your service!
All swiftly sorted, she md sure that I understood everything properly and when I asked questions about the tariff and account, Kainaat explained everything in professional manner.
That is the reason why I’m a long time Octopus customer, always knew that they can take care of everything and are fair.
Thank you Kainaat!”
“I love the way Octopus have made their phoneline friendly. The memebr of ykur team that I spoke to was also friendly and helpful making sure to switch my electricity easily. Thank you.”
“Ross was very polite and courteous when answering my call. He dealt with multiple queries I had professionally and thoroughly explained the explanations to the query. Overall it was a great service from Ross.”
“Dear Octopus Energy Team,
I’m reaching out with growing frustration and sadness. I’ve heard so many good things about your company — about how you treat your customers with care and fairness — and that’s why I chose you. But right now, I’m really struggling.
My gas reading has been incorrect and I was told it’s under investigation. On top of that, this month I’ve received an electricity charge that’s nearly 50% higher — even though I’ve actually used less energy. For example, I haven’t used the dryer at all for the past three weeks because of the warmer weather. I spoke to someone about this, and I was told the electricity issue is also being looked into.
Despite this, I’ve now received another forecasted bill, which only adds to my stress. There seems to be a breakdown in communication somewhere, and it feels like my concerns are being overlooked.
I want to be clear: I’m not just a customer ID or account number — I’m a human being. I’m neurodiverse, and I process and handle information differently. This situation is causing me significant anxiety and affecting my mental wellbeing. The repeated message of "we're looking into it" while still pushing out incorrect or uncertain bills feels dismissive and adds to my distress.
Please, I’m asking for understanding, compassion, and real support. I need you to pause any estimates or forecasts while these issues are being properly investigated. I just want to feel heard and treated with the care I believed Octopus was known for.
Thank you for taking the time to read this. I truly hope someone can take ownership of this and help bring it to a kind and fair resolution.”
“I was looking to speak to someone on the phone to switch providers and I spoke to Kai. He was absolutely perfect, what a refreshing change to have wonderful customer service from a service provider! He was informative, polite, allowed me time to ask my questions, explained and organised everything perfectly. I don't like dealing with websites, not for me, so please keep your telephone services going. Well done, this is what quality customer service should look like. Please clone Kai! Thanks very much”
