“I’m a first-time buyer and originally I had signed up with another company but decided I wanted to try Octopus Energy because I’ve heard nothing but good things about them. The team was quick to get a hold of by calling their contact number, the person I spoke to was kind, and patient and explained everything to me. The switch was effortless and within minutes my direction debit was set up and I could easily download the app and set up my account. Already off to a good and comfortable start with the company.”
“The phone call was answered quite quickly, although at a busy time.
Kainaat was very helpful. My hearing is not too good and she repeated her questions without annoyance. I found her very easy to talk to. I think she is a very patient person. I would be happy to discuss things with her again.”
“Called Octopus today to make sure I was on the best tariff. Spoke to Jay - he immediately moved me onto a better tariff. Jay also advised me to get a smart meter, to get better deals and to be able to track usage - now all booked in.
Really helpful - amazing customer service and advice.”
“Firstly, my call was picked up within 5 minutes, and I'm usually waiting at least half an hour with other energy companies.
Secondly, the specialist, Thomas, was very friendly and kind, complimented my name, and was very clear in his explanation, and most importantly, solved my issue within 5 minutes as well.
They really do live up to their reputation for being recommended by Which? for 8 years in a row, mainly for their customer service.
Extremely satisfied.
Well done.”
“Dexter was incredibly helpful sorting out an issue with my credit file at my new property.
He was friendly, polite and diligent throughout, and the call was answered promptly despite being a new customer!”
“Called in as I needed a little clarification. Spoke with Leila H and she was fantastic. Clear, concise information passed across and she fixed my issue within few minutes. Thanks again.”
“I found it east to get in touch this morning.
Emily, your representative, was very helpful in amending my direct, debit payment.
She also gave me further advice,with regard to any refund payment that I might request.
It is such a pleasure to speak to any of your customer service personnel, who ate always so engaging.
Thank you again.”
“I recently spoke to Greg James regarding my monthly payments and instantly reassured me.so I would like to say a big thank you.
Kind regards Deborah lavelle”
