“This was the easiest phone call to a company I have ever had. Terry who I spoke to could not have been nicer and sorted me out so easily when I was worried it would have been difficult. Thanks”
“My queries were revolved quickly and professionally and provided me with an electric blanket to enable me to keep me warm overnight instead of having to keep my heating on”
“Terry kindly explained the reason why my gas meter reading had not been transferred over and he will start the process to sort the problem out on the National Database. He also advised to contact EDF with a photo of the final gas reading and as I have a credit balance they should now be able to sort the final bill and refund my credit balance.
He advised this should all sort itself out within a few weeks and to call back if I had any further problem. Thank you Terry S”
“Spoke to Garima Kumar about my switchover. She was very helpful and gave me clear information and estimated timelines for the switchover to complete.”
“Just wonderful! They explained everything through with humanity and a real care. I’ve never had this type of service before and it’s just really reassuring.”
“I had to write a review for Mark H (COV 10) because he was just so incredibly helpful today. Honestly, I was dealing with one specific issue that was stressing me out, it was the only thing that was ruining my day, and I couldn't get past it.
Mark stepped in, handled everything super efficiently, and was so clear and kind about the whole process. He didn't just fix the issue, he took the entire weight of that problem right off my shoulders. It was a huge relief and instantly made the rest of my day better.
Thank you so much, Mark. I really, really appreciate his fantastic customer service!”
