“My Smart meter died New one sent in just a few days... great Sadly person I spoke to said just plug it in. No I called today & Emily set it up for me , lovely person & a great help. very unusual these days for a person taking incoming calls can help you Well done to Emily & Octopus for having such trained staff.
PS the music on the hold line needs to be calming. Thankfullly the call was answered in a minute or so!
Joy McKenzie”
“Telephoned and spoke to Emily who was excellent and was able to answer all the questions I had about switching my FITs generation. She was also able to help with my off peak meter query. Emily is tremendous hang on to her she is pure gold and it is so nice to talk to someone who actually knows what they are doing. Has restored my faith in GB.”
“Having spoken to Niall today regarding more than one query I had regarding our gas and electric accounts, he couldn't have been more helpful. It actually felt quite unusual in this day and age to speak to a person who was so polite, helpful and knew exactly what he was taking about. It's a pity there aren't more Niall's employed by other companies, it would make all our lives less stressful.”
“Octopus energy always answer the phone in good time, and the staff are knowledgeable and efficient. Most recently I spoke with Teyla, who handled my query very quickly and successfully. Thanks!”
“Spoke to Jay Bradbury on the customer service line. He was really helpful and managed to resolve a billing issue that I have been trying to get resolved for over 7 months”
“Having been with Octopus a few years, I renewed my contract recently.
My monthly direct debit could have been reduced very slightly (by £4 pm), but I opted to keep it unchanged & this was agreed. However, I've just received an email to reinstate the proposed downward change in payment.
I rang Octopus & spoke to Emily, who kindly re-instated my current direct debit in a friendly & efficient manner.
My 5 stars are for her, but I shouldn't have needed to ring in the first place.”
