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Octopus energy Reviews

4.4 Rating 9,360 Reviews
84 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 26th November 2025
Christine
Octopus energy 1 star review on 26th November 2025
Susan B. Edwads
Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
92
Anonymous
Anonymous  // 01/01/2019
Tayla provided me with excellent speedy friendly service!
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Posted 10 minutes ago
Sammy was very helpful and sorted my query very quickly, full mark.
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Posted 5 hours ago
Tayla was very professional and efficient in answering my questions about my new tariff options and switching me over. Excellent service.
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Posted 6 hours ago
I had very informative and polite information from Hazel today
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Posted 7 hours ago
I was very pleased with the help provided to my Mum from Octopus. The advisor Lucy was very approachable and understanding of the situation. She came back to me very quickly and provided me with the necessary information. I am very grateful to Lucy for the help given to make my Mum's financial situation better and sending out heated throw. Thank you very much Lucy and the staff at Octopus who have emailed me so promptly in response to my different queries.
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Posted 7 hours ago
Thank you so much Mark! Friendly, professional service, as always. Greatly appreciated.
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Posted 8 hours ago
I called as I could not remember if I had chosen a fixed tariff to move to after my current one ends (12th Dec). It turns out I had however, the lovely lady I talked to realised that since I had decided on the new fixed tariff a slightly better one was on offer. She amended my choice & my direct debit (which I wanted) straight away. Really friendly and SO helpful, thank you 😁
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Posted 8 hours ago
Excellent chat with your advisor and very pleased with her help.
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Posted 8 hours ago
Sanjeet Was amazing, very helpful. He took responsibility for my query dealt with it quickly and didn’t need to send it off for someone else. I was very impressed and taken back by your customer service doesn’t happen often. Thank you again
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Posted 9 hours ago
Garima Kumar was most helpful on the telephone she explained to me my new deal and the saving I would make by switch to a 12 month deal.
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Posted 9 hours ago
Nothing less than incredible service always since being a customer 6 years ago. Especially the last six months dealing with a "dead" meter. Mark, the customer liaison officer, has been highly professional, has dealt efficiently and promptly with all the issues that we have had to deal with. He has been knowledgeable, courteous, kind and caring and nothing was too much trouble to deal with. His commitment to sorting out a problem that was originally ignored has been nothing less than exemplary. We cannot praise his customer relations skills enough.
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Posted 11 hours ago
excellent customer service honestly. Emailed them and they responded in 2 minutes saying I had to call them. Called them and in 2 minutes issue was resolved. No clue about if the prices are good or anything else, but the less time out of my day listening to music on a phone call the happier I am with my provider.
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Posted 11 hours ago
Great, efficient , polite and sorted out what I requested. :)
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Posted 11 hours ago
Very polite and helpful
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Posted 12 hours ago
Renewed contract by telephone. Easy and efficiently dealt with by Garima Kumar
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Posted 12 hours ago
Quick and friendly customer service.
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Posted 12 hours ago
Octopus answer the phone!!! You have excellent customer service.. very polite & helpful.. This is incredibly important in todays fast world..That is why i changed to Octopuss..I feel reassured and safe. Thank you …Caroline Lee
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Posted 13 hours ago
All my questions were answered professionally and to my satisfaction. Gemma was very polite and friendly which put me at ease. My request to increase my direct debit was done and renewal of my fixed energy price was confirmed verbally and as promised my email
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Posted 23 hours ago
I was given very helpful, friendly advice in renewing my Fixed Price for another year. Thank you
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Posted 23 hours ago
I got exactly what I asked for, a refund and set a new monthly payment. The lady obliged. Thank you, this only took a few minutes.
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Posted 1 day ago
Octopus energy is rated 4.4 based on 9,360 reviews