“Young man, named Daniel, helped me quickly and efficiently cancel my application and Direct Debit arrangements to join your company. I explained I was disconcerted about the Meter readings and he understood my situation completely. I will definitely look into a change to Octopus in the future.”
“The particular person we spoke with called Jacob was extremely helpful, made things really easy for us and solved our problem very quickly. Best customer service we've ever used”
“The customer service team was exceptional. They helped greatly and went beyond what could be expected of them.
A great way to maintain customer relations, nothing was too much for them. They were pleasant, polite and appeared to be genuinely concerned about my issue.”
“It's always so easy to get through to someone and have your matter dealt with on the spot by someone knowledgeable and helpful. I feel like I have battled with all the big providers over the years, I don't know why they can't keep it simple like octopus. They definitely have a lifelong customer here.”
“Amazing customer service from George. Very helpful, professional and understanding. I didn't know what to do about my gas meter readings but he guided me and I was able to send in my meter readings which showed that my account was actually in credit. As a result, I will be refunded and also have my monthly direct debit payment reduced.
I will definitely recommend Octopus energy to anyone wishing to switch.
Thank so much George. Really grateful for your assistance today.”
“I’ve had some problems with Octopus, nothing major BUT their customer service is fantastic. I call and get through to British sites so they are notworking weird shifts. They own the problem and make sure it is dealt with, seriously happy to be a customer service.”
“Spoke to shuab after a short wait today on phone, wanted to change my direct debit to my original amount, explained my situation and there was no issues or hassle from octopus at all, thanks so much.....helped me out at this difficult time”
“I phoned Octopus with a query about the 12m fixed tariff. Felicity was very helpful, friendly and a pleasure to talk to. Her explanation of the costs was clear and concise, and she also provided helpful advice on keeping an eye on my statement, which shows whether I am on the best tariff or not. Talking to Octopus today was a very pleasant experience, unlike dealing with some other utility comnpanies. I definitely recommend Octopus, both for their cost and for their customer service.”
“Rang to amend my fixed tariff earlier today. A pleasant surprise these days for the phone to be answered by a live person, and with only a wait of a few seconds too. Spoke to George, who cheerfully and helpfully dealt with my matter straight away, and which was followed up a few minutes later by a confirmatory e-mail.
Extremely good service, something of a rarity these days. Well pleased! Thank you, George and Octopus!”
“I hardly had to wait for my phone call to be answered by a very nice cheery, young lady who couldn’t have been more helpful or efficient. She organised our on- going fixed term tariff for the next 12 months advising me of the current terms and told me everything was in place for when our current fixed term ended. Couldn’t have asked for more, definitely a 5 star service.”
