“I really can’t complain about the service I always get from Octopus. I called with help on my account and one of the features was disabled and within 5 minutes of speaking to an agent my issue was solved. Not 100% sure who helped me, possibly Joseph Reader (that’s who the email came from after), but he was so helpful and polite and understood me perfectly. He was positive and cheerful and I can’t compliment him enough. Super happy with the service.”
“I was very impressed by Samantha's very quick response,she sorted my problem out very quickly,her Customer Service is outstanding.She is an asset to Octopus Energy.Samantha deserves 5 stars from me.
Very happy Customer,
Susan Furlong
07749303215.”
“Sam T was a fantastic help and Octopus helped me with some difficult mode changes etc, which british gas made false promises to me about over and over again. A better rate and unmatched customer service in my opinion.”
“Spoke to customer service this morning and really just wanna praise them up for the very professional, polite, informative manor. Can fully understand why they are top of their field.”
“Hello Octopus and Shoab who helped me out with my billing problem. Quickly sorted and I’m happy looking forward to receiving my refund. Thank you Shoab x”
“Prompt attention to my telephone call this morning, speaking to a very pleasant person who was able to answer my query quickly and without hesitation. Thank you.”
“I would like to give special praise to Tayla. Her responses were incredibly quick, clear and helpful. She handled my issue professionally and made the whole process smooth and stress-free. She is truly an exceptional member of the team.”
“Was very worried that I couldn’t change my tariff on my mobile phone as my fixed tariff had come to an end and it had automatically put me on a variable one. I spoke with Mark who put me at ease immediately and reassured me and changed my tariff to a fixed one. Great customer service and can’t thank him enough.”
