“Spoke with Preetpal and asked for advice regarding the varying tariffs on offer and he was able to help and provide an immediate solution. I received an e-mail straight away to confirm the changes - you cannot ask for better service than that. He even gave me advice how things may vary in the future. A very satisfied customer!”
“Today 22nd Dec, my gas meter failed and stopped providing gas to the house. I rang Octopus at 11am, they scheduled an emergency visit and by 1:30pm they had fitted a new gas meter and got my heating working again. Phenomenal service, and over the Christmas break too! Shoutout to George!”
“Anytime I have a question or need help with anything Octopus have been super efficient and friendly. Nia has been helpful and super fast dealing with my enquiry over my tariff and direct debit. I can actually say I haven’t received such good service from any other electricity suppliers ever. Please keep doing what you are doing.”
“Easy transfer as current plan expires to a competitive 12 month fixed rate.
Made a mistake on one reading which was dealt with immediately on my call. I’ll try better this year…..”
“Today I rang as I had a big problem with my account. A lovely lady helped me. She was kind and reassured me that she has sorted my problem immediately. I could not thank her enough. I didn't wait long to have my call answered. It was to complicated to do what I heeded via email or live chat. 10/10”
