“I was considering switching from E.ON to Octopus energy. Initially, I called and spoke with an agent whose name I don’t recall. Unfortunately, he didn’t provide all the details regarding the switching and solar energy. Later, I called again, and a lovely lady named Ms. Maariyah answered. She provided excellent customer service, thoroughly addressing all my questions and explaining everything clearly. She is truly a gem for your organization.”
“Not bad, but I needed to talk to someone as I was registering a new property (new to me anyway) under slightly unusual circumstances. I had a long wait to get through to someone (several minutes) , then when I did get through although the call handler was very polite and helpful she did not quite get my direct debit payment date instructions right. The payment dates that are now in place are OK and I can live with them, but quite complex and not actually what I asked for.”
“Excellent customer service. I’ve always heard good things about octopus energy but it was nice to experience it first hand. I spoke with Areeba who was not only really helpful but also wonderful to speak to. She answered all my questions and went above and beyond. 10/10 customer service”
“We had problems trying to join on line we are not that great with it but the gentleman on the phone was Extremely helpful and patient and we now feel confident with Octopus for the future”
“The staff I spoke to is Thomas from Octopus Energy. Very helpful, kind, super jovial. Thank you, Thomas, for your support and for taking the time to answer all my questions. We hope you have a lovely day ahead!”
“Amann explained tariffs and fixed rates in terms I could understand and didn't rely on misunderstanding to dupe me into believing a fixed rate was for the bill instead of the energy cost as Ovo did.”
“Emily was polite well mannered and very knowledgeable about the fourth coming price rises and put me at ease with her explanation of the billing process and how Octopus energy works. A pleasure to chat with her.”
