“Got through to Tayla who answered my query in a very patient manner. It felt like nothing was too much trouble for her. Great customer service and very professional.”
“Contacted Preetal to ask if he could change me back to Octopus from current supplier he took my details and two minutes later I was signed back up , great service by him as I had tried to change online with difficulty”
“Had a lot of problems with our Mini which turned out to be Virgins fault with their Router.
Your Waverley was fantastically helpful as it involved countless emails.
Your Customer Services are as usual the absolute prime example of how it should be, from very quick and efficient telephone answering to problem solving. No one gets near to your setup.
Thank you so much,
Gary.”
“Call handler was empathetic and dealt with my issue like a true professional. Only at Octopus Energy can this high level of customer service be found.
Keep up the good work, you are all doing a sterling job!”
“I only had to wait about five seconds and then I've got through to customer service straight away and I doubt my question perfectly the other thing as well I could understand them very easy”
“just spoke with Lorcan to sort out my direct debit and he was just what a customer service representative should be , Clear , Pleasant and helpful .
Have been with Octopus for a few years now and cannot fault them just continue to keep the energy costs as low as possible and have the call centre local with fully fluent staff.”
“Very responsive to my needs and explained the different tariffs patiently. Vocally very easy to understand and at the right pitch and speed for me. As a whole professional and very good communication skills. Happy Xmas!”
“Lorcan was extremely helpful, took my meter readings. Checked i was on correct tariff,confirmed monthly payment. Great customer service as he actually rang back to arrange an appointment to change old meter for uptodate one, he explained with electricity changes the old meter would not change over to 'night' rate. Appointment arranged& email confirmation received immediately. I was very impressed by his thoughtfulness as I was ringing for my elderly mum who has alzheimers.
Great customer service 👏”
“Nobody wants to receive a bill Christmas Eve that is significantly higher than expected. Luckily I had expert help from Preetpal who answered all my questions and was friendly and helpful in sorting my issue. Turns out the billing amount was a mistake and was rectified immediately.. Thank goodness, Christmas is on again!. Can't thank him enough for all his help, friendly and courteous throughout, well done Octopus.”
“Called today with a meter issue, spoke to Beth who helped sort the matter out quickly, I've always had excellent service with octopus, thank you Beth”
