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Octopus energy Reviews

4.4 Rating 9,546 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Concise & excellent comms
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Posted 32 minutes ago
Loved the customer service. And straight through to a person not an automated system. The guy was very helpful and addressed my query. Thanks.
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Posted 3 hours ago
What can I say, Joy left me speechless after helping my me with my Autistic sons account. Talk about listening to you. The first agent i spoke to was also very good and did everything he could to assist us. Best customer service experience ive had in years, they listened, put in place what was needed and most importantly followed through to a conclusion.
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Posted 4 hours ago
Fixed a problem quickly in a clear friendly manner. Thanks
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Posted 4 hours ago
Where professional call handler with kind voice
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Posted 5 hours ago
Not a long wait on the phone and Misha was very helpful and thorough in answering my questions.
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Posted 5 hours ago
Quick to answer, easy to understand and resolved issue
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Posted 6 hours ago
Very helpful, answered my questions thoroughly. A pleasant experience this morning. Well done yet again Octopus energy.
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Posted 6 hours ago
Excellent agent, offered advice to reduce bill. Knowledgeable, efficient and polite.
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Posted 17 hours ago
The young lady was very happy to fix my problem very polite and courteous she was very patient as I am a 75 year old pensioner but she made it so simple and got through on the phone in a couple o minutes highly recommended,
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Posted 20 hours ago
Friendly and very helpful, thanks!
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Posted 22 hours ago
Wonderful to speak to a human! The agent was extremely helpful and polite and got everything sorted efficiently.
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Posted 23 hours ago
Friendly and always helpful.
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Posted 1 day ago
Tayla from Octopus responded to my email query in less than 30 minutes and quickly helped me to switch 2 accounts to a better tariff. Thank you Tayla and thank you Octopus. Excellent customer service!
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Posted 1 day ago
Polite, very little waiting time, spoke clearly and easy to understand. Thank you.
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Posted 1 day ago
Always keep updating the new offerings
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Posted 1 day ago
Fast and efficient. I didn’t have sit on hold or deal with an automated system and the operator who took my call resolved my issue very quickly
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Posted 1 day ago
Customer Service is always excellent. Appreciate your help made easier as I can talk to a real person! Thank you.
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Posted 1 day ago
Niall was excellent. Informative understood what the issue was and solved my immediate problem. Many thanks Caroline and Dave
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Posted 1 day ago
They never answered my question I just got a standard reply written by a robot
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Posted 1 day ago
Octopus energy is rated 4.4 based on 9,546 reviews