“Asked a question re export energy from my solar panels, Hazel looked it up and quick as anything was back with my answer! Excellent service! ⭐️⭐️⭐️⭐️⭐️”
“Tayla sorted my problem out immediately. I had not received my November account (odd don’t you think), I also asked what people were doing as regards “fixing” and she told me, but could have offered a bit more advice in my opinion.”
“The call was answered within 1 minute, no waiting. I needed advice on the current fixed rate which was explained in detail and clearly. I didn't catch the guys name but excellent service.”
“I am no good at working out which tariff is the best one me. Last year I phoned for advice as to which tariff was the most beneficial for me and sadly got no advice at all! I presumed that perhaps staff were not allowed to influence or advise customers. HOWEVER, this year was VERY different! I spoke to a young man called PREETPAL (I was so impressed I asked his name) He was a breath of fresh air!. He was very patient and took the time to give explanations and answer my questions. I told him how much I appreciated his patience & the time he took - in fact I said that if he had been working for me I would have given him a raise because he was a credit to the company! I told him that, in view of the help I didn’t get last time. I had seriously been considering changing my supplier. However I really appreciated the service he gave. Top class! Well done! Excellent service Preetpal!!”
“Thumbs up for Terry, who was helpful, patient and understanding and responded to all my emails.
From query to switch over to EV tariff in a week and help over the phone connecting my vehicle to Octopus. Excellent.”
“Shout out for Pete S (Cov-10).
Thank you so much for sorting my issue. I managed to remove myself from my Intelligent Octopus Go Tarriff which resulted in me not being able to reconnect my EV to my Ohme charger. Support was great. My issue was escalated and a work around passed back to me all in good time. All is well again. Thank you 🙏🏻”
“I joined as a new customer today and the service was outstanding! I would like to thank Mbalenhle paticularly for her patience, kindness and understanding — she kept constantly reassuring me and helping. Wonderful ! Thank you so much to everyone.”
“Always helpful , great customers service, would not swap energy companies , thankyou Tayla, you were very helpful and friendly as all your call centre staff are 🥰”
“Spoke to a lovely lady today, very quickly sorted, although left for a better deal I still rate octopus, pity they couldn’t match the price, thanks again.”
“Today (16/12/25)I had a very helpful conversation with Beth who transferred our account to a more economical tariff.
A very pleasant lady.Thankyou Beth.
Sincerely Trevor”
“Spoke with a customer service colleague, Jay Bradbury, who was able to help us with a massive increase in our bill this month (over double from last month).
Not ONLY did he change our tariff to instantly save us £20, but he also, as a goodwill gesture, credited the daily standing charge for the next 6 months. So glad people like this are in the customer service sector for companies like this. Jay, you’ve saved our Christmas.
Also, really down-to-earth person who was extremely informative and supportive over the phone”
“Britney was extremely polite and cheerful and solved all the queries I had about a DD email I received.
So nice to speak to someone who was so polite and easy to understand.”
“We were handled by Jemma, who sorted out our DDM problem efficiently,
as the error was on the part of Octopus, she kindly gave us a £30 credit for
the confusion that had been caused.”
“The most straight forward company I ever dealt with. I have saved much more money with them. Excellent customer service. Friendly and professional staff. My recent call with Preetpal was fantastic. He made my day. I am very grateful”
