“I booked an appointment to have my smart meter replacement because my old one keeps beeping which drives me insane! The first time I missed the engineers visit cause of work. Then today I had a second appointment and I asked octopus a few days before my appointment to send an engineer at 2:00pm. They made a note if it afterwards. Then today I didn't see an engineer at my property. So I called octopus asking if they sent an engineer to my property, and shockingly they said the engineer already left which made me furious!!!! 😡😡😡😡😡😡😡😡 I asked them for a simple time to send an engineer, and they couldn't do that!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 and to add insult to Injury they increased my energy prices!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡useless energy company!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”
“Quick and comprehensive result from Ben he answered all my questions fully and was able reassure me with the position of my Accounto date. Keep up the professional service Ben”
“Rachael sorted my messed up bills and aligned the billing period with the Smart meter / IHD. All so simple and straightforward now. Quickly done too, whole process done in one short phone call. Excellent service. Thank you Octopus, thank you very much Rachael”
“I spoke with Sammy COV-15 on the 7th January as we wanted to go back onto Agile Octopus.
Sammy was amazing and sorted this right away!.
I used to swop suppliers every year however we have been so happy with Octopus and the service we receive - we have stayed with yourselves since 2023!
With staff like Sammy - you continue to provide excellent customer service along with great tariffs - thanks!”
“I spoke to Sammy about replacing our gas meter as we have been told it is time expired. She was very helpful and informative 👏. She sought support for our question on maintenance of solar panels and batteries which was useful. My only issue is with the mechanical voice drop down menu at the start of the enquiry system.”
“Terry S was the best customer service agent. He dealt promptly with our 'not straight forward' change of details very calmly and efficiently. It was great to speak to a human being who was interested in taking time to understand our situation.5 stars !”
“Firstly when i called Octopus i wasn't on hold for ages, only about 1 minute, unlike other suppliers (i've been on hold over 30 mins with others !). Secondly when i got through to Jacob he was friendly, professional and very knowledgeable. But not only that he was very sympathetic and understanding of one of the reasons why i was changing from the current supplier E-On Next on this property (the disgusting way E-On Next treat me during my late mum's probate on her property). All in all 10 out of 10 and i would highly recommend anyone switching to Octopus.”
“Sam was great, he talked at a moderate pace that I could keep up with. He was courteous and understanding, helpful and clear and to the point. Excellent customer service. Thanks Sam.”
“Shuab resolved my issue quickly and effectively, the same cannot be said for the 2 people i dealt with before Shuab.
So 5 stars for Shuab, but 0 for the other 2!!!
Thanks Shuab”
