“The young lady was very happy to fix my problem very polite and courteous she was very patient as I am a 75 year old pensioner but she made it so simple and got through on the phone in a couple o minutes highly recommended,”
“Tayla from Octopus responded to my email query in less than 30 minutes and quickly helped me to switch 2 accounts to a better tariff.
Thank you Tayla and thank you Octopus. Excellent customer service!”
“I was concerned about the numbers I was seeing on my Smart Meter so I called Octopus to discuss options. I spoke to Lucy who was absolutely brilliant. She allayed my concerns and reviewed my account thoroughly to see if there were any better tarriffs available as well as providing helpful aids such as energy saving tips.
One of the best customer service experiences I have ever had.”
“Well to start i stopped using Octopus energy in October but you said you was still going to take £17 out my account on the 15th December, even though my account had been paid up. Terry S. At Octopus this morning sorted the problem and put the account bact to zero. Excellent service which without him you would be taking more money from me forever.”
“Spoke with Tayla very nice to have a conversation with her, she explained what I required and explained what I could do and arranged it straight away. All completed within five minutes very satisfied customer.”
