“I spoke to Felicity who helped me decide which tariff would suit my needs. She was very helpful and me query was quickly dealt with. Thank you Felicity.”
“I am trying to move house and my move date changed. I let Octopus know but got a concerning email saying my move had taken place when it hadn’t. I realise mistakes can be made so called to ensure everything was in order. I spoke to someone who was not helpful and clearly did not have a grasp of my issue but she said she had sorted it. I then got an email saying I had moved out of the property I hadn’t even moved into yet. I called again and this wonderful assistant had to put everything right for which I am grateful! I was very concerned and feeling stressed and they were brilliant!”
“My emails are always answered quickly. Your customer services team is always very helpful, nothing seems too much trouble, and I’m never made to feel a nuisance! Thank you, Octopus, it’s good to know you’re there if I need you.”
“Lorcan found out about my query which he wasn't able to answer first of all. Was very prompt finding a solution and has booked an appointment with one of their engineers. Very good service, far beyond what I'd even hoped for. Thankyou.”
“Terry who i spoke to was very helpful & polite & explained things to me clearly & couldnt have dealt with my query any better was a pleasure speaking to him & would recommend Octopus to anyone as staff are very helpfull”
“George responded to my query regarding new fixed tariff rates so quickly. I was on the phone for less than 5 minutes from start to finish and he had sorted out my new tariff for next month at a reduced monthly DD. Well pleased.”
“I phoned and spoke to Sam this afternoon. He was very helpful with sorting out which company supplied my gas and which company supplied my electricity so I can now pursue a complaint against Tomato Energy. Many thanks Sam.”
“Emailed regarding the expiry of my existing fixed term tariff to move to a new fixed term. Email response from Joy was within 25 minutes of my original email query! In fact, only picked it up a few hours later as didn’t expect such prompt service. On replying, Joy was very quick to reply, felt as though she was waiting for my next email!
Well done Octopus!”
“Great to speak to a live person‼️
Very helpful person.
Spoke to me in language that I could understand.
He explained the tariffs very well.
Kindly - and supportive without breaking his brief.
All done and email of confirmation sent.
Great - Thank you so much.well done.”
“Spoke to Gemma who was super friendly, helped me not feel so bad about my 3 years overdue gas readings! Was upfront about the implications of estimate vs. reality, and answered a couple of other questions I had to get myself back on a level footing with my energy bills! Thanks for being so friendly and helpful! :)”
“I phoned this morning with a question about my gas and electricity, and spoke to by a very nice young man, he was polite and seemed very happy to help me.
As I am getting older I don’t allways take everything in first time but he was happy to repeat information, with out making me feel silly which is the case sometimes. He was very clear in everything he went through , and I came off the phone happy . ( which again these days its very rare , you ending up feeling stupid ) but not with this young man. Credit to octopus”
“I couldn’t ask for a better service. I have been with octopus for several years and wouldn’t think of changing. A quick painless phone call and your queries are dealt with in a satisfactory painless manner. They care about the customer and their needs and priorities. 5* service”
