“The outstanding payment was resolved and I feel it was made clear in the end. However if the Gas meter data communication worked after the initial installation. This issue would have not materialised. The smart gas meter is not so smart after all.”
“I keyed in the gas meter reading on the electric and the electric on the gas. Totally my fault but the lady I spoke to was very understanding and hopes to be able to correct my bill in the next couple of days.”
“As an existing Octopus customer I had a query about switching tariff following the installation of solar panels, battery and EV charger. The person who took my call, Jacob, was most helpful. He talked me through the different options available and sent me links to further information.
It comes as no surprise as to why Octopus has such high customer satisfaction ratings.”
“Mark H was very helpful as we have had problems with Octopus Intelligent Go overriding our BMW app when we set it to warm up outside of the normal charge times when plugged in.
Mark H was very helpful and has escalated the matter to the tech team and we are hoping to hear back with a positive response as this matter is very frustrating.”
“Renu was very knowledgeable about the best tariffs available to me as part of my move to solar panel / battery / EV charging project. She answered each and every question that I had - well done!
Brandon”
