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Octopus energy Reviews

4.4 Rating 9,476 Reviews
84 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
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Anonymous
Anonymous  // 01/01/2019
Very friendly. Helpful advice which was easy to understand. Would recommend.
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Posted 11 minutes ago
Staff very kind and helpful. Thank you!
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Posted 13 hours ago
Excellent service by Tayla. Prompt, efficient, professional but friendly.
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Posted 14 hours ago
You can speak to someone who solves your problem . Sammy was superb , polite and more than capable. Keep up the good work
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Posted 16 hours ago
I set up my energy over the phone with the help of Lorcan. As this is my first time setting up bills due to it being the first time living away from home he helped so much with explaining the different options to me and talking through how everything works. He made it so much easier to understand.
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Posted 18 hours ago
I needed to change my username sign-in. Sidra was extremely helpful, and the matter was resolved very quickly. Thanks
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Posted 19 hours ago
Excellent service. No long wait for call top ber answered and my querey deaslt with expertly and in friendly manner
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Posted 20 hours ago
I was very impressed with the speed of picking up my call and the help I was given
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Posted 20 hours ago
Young man, named Daniel, helped me quickly and efficiently cancel my application and Direct Debit arrangements to join your company. I explained I was disconcerted about the Meter readings and he understood my situation completely. I will definitely look into a change to Octopus in the future.
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Posted 21 hours ago
I cannot fault the Customet Service team. They are always so helpful and friendly and take their time to help you out.
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Posted 22 hours ago
The particular person we spoke with called Jacob was extremely helpful, made things really easy for us and solved our problem very quickly. Best customer service we've ever used
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Posted 22 hours ago
The customer service team was exceptional. They helped greatly and went beyond what could be expected of them. A great way to maintain customer relations, nothing was too much for them. They were pleasant, polite and appeared to be genuinely concerned about my issue.
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Posted 22 hours ago
Excellent, quick service, thank you
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Posted 23 hours ago
It's always so easy to get through to someone and have your matter dealt with on the spot by someone knowledgeable and helpful. I feel like I have battled with all the big providers over the years, I don't know why they can't keep it simple like octopus. They definitely have a lifelong customer here.
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Posted 1 day ago
Amazing customer service from George. Very helpful, professional and understanding. I didn't know what to do about my gas meter readings but he guided me and I was able to send in my meter readings which showed that my account was actually in credit. As a result, I will be refunded and also have my monthly direct debit payment reduced. I will definitely recommend Octopus energy to anyone wishing to switch. Thank so much George. Really grateful for your assistance today.
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Posted 1 day ago
Jay Bradbury is a star excellent service very professional and caring top marks.
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Posted 1 day ago
Very nice people to talk to my switch has been great 👍
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Posted 1 day ago
I’ve had some problems with Octopus, nothing major BUT their customer service is fantastic. I call and get through to British sites so they are notworking weird shifts. They own the problem and make sure it is dealt with, seriously happy to be a customer service.
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Posted 1 day ago
Spoke to shuab after a short wait today on phone, wanted to change my direct debit to my original amount, explained my situation and there was no issues or hassle from octopus at all, thanks so much.....helped me out at this difficult time
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Posted 1 day ago
I phoned Octopus with a query about the 12m fixed tariff. Felicity was very helpful, friendly and a pleasure to talk to. Her explanation of the costs was clear and concise, and she also provided helpful advice on keeping an eye on my statement, which shows whether I am on the best tariff or not. Talking to Octopus today was a very pleasant experience, unlike dealing with some other utility comnpanies. I definitely recommend Octopus, both for their cost and for their customer service.
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Posted 1 day ago
Octopus energy is rated 4.4 based on 9,476 reviews