“Octopus energy and its staff are the best. They have just gotten me out of a tight spot financially and Emily has kindly arranged for the delivery of an electric blanket which I picked up today. Words fail me but thank you so much for your kindness help and understanding. Neil”
“Loved this company but now huge rise in…
Loved this company but now huge rise in electric car charging costs. We have government already whacking us now octopus doing the same. Honestly its all going wrong . Terrible”
“Worst energy company I’ve ever used. I switched to octopus because I wanted get away from Eon. My payment was estimated at £179pm which sounded reasonable for a small house.
After 6 months they emailed me saying they were putting my payment up to £880pm. I phoned them up and was told that something in the house was draining power and they gave me detailed instructions on how to track it down. If an appliance was drawing £700 of power a month then I think it would be glowing red hot, but they said they would leave the payment at £179.
Another few months go by and they emailed me again saying my monthly payment was going up to £780. I phoned them and was told by a young lad it was a computer error and to ignore it and my payment stayed at £179.
After another 3 months they emailed me again telling me they were putting up my dd to £660pm. So I phoned them again and spoke to a woman who.told me that they “wanted to set my monthly payment at a sustainable level” whatever the hell that means, but that for the time being it could stay at £179.
At this point I’d had enough sleepless nights caused by these cowboys so I moved to OVO. I’d built up a small arrears with Octopus of about £200 over a whole year but OVO set my monthly at £140 and that’s where it has remained.
Through all of this I had a smart meter which confirmed that my usage corresponded with my monthly payment so they must have been aware of my exact usage.
I searched the internet about this policy by Octopus and found forums full of people complaining of the same thing. It seems octopus want you to build up a huge surplus in their bank account. No doubt so they’ll earn a lot of interest from it.
Avoid this company like the plague.”
“My energy tarriff was fue for renewal and the compare prices were better than i had from Octopus so i was assisted by Lauryn who arranged and sorted me a really excellent deal with no pressure . Lauryn really took all the worry of sorting energy deals and i am very pleased thats why i decided to stay with Octppus on another 12M contract .”
“I set up my energy over the phone with the help of Lorcan. As this is my first time setting up bills due to it being the first time living away from home he helped so much with explaining the different options to me and talking through how everything works. He made it so much easier to understand.”
“Young man, named Daniel, helped me quickly and efficiently cancel my application and Direct Debit arrangements to join your company. I explained I was disconcerted about the Meter readings and he understood my situation completely. I will definitely look into a change to Octopus in the future.”
“The particular person we spoke with called Jacob was extremely helpful, made things really easy for us and solved our problem very quickly. Best customer service we've ever used”
“The customer service team was exceptional. They helped greatly and went beyond what could be expected of them.
A great way to maintain customer relations, nothing was too much for them. They were pleasant, polite and appeared to be genuinely concerned about my issue.”
“It's always so easy to get through to someone and have your matter dealt with on the spot by someone knowledgeable and helpful. I feel like I have battled with all the big providers over the years, I don't know why they can't keep it simple like octopus. They definitely have a lifelong customer here.”
“Amazing customer service from George. Very helpful, professional and understanding. I didn't know what to do about my gas meter readings but he guided me and I was able to send in my meter readings which showed that my account was actually in credit. As a result, I will be refunded and also have my monthly direct debit payment reduced.
I will definitely recommend Octopus energy to anyone wishing to switch.
Thank so much George. Really grateful for your assistance today.”
