“I spoke to a lady called Beth. The phone was answered promptly and she dealt with my enquiry in a very quick and polite way. Always have good service from Octopus.”
“I phoned today to ask for some advise and to check that you were recieving my meter reading. The Lady I spoke with really listened to me showed geniue interest and exceeded my expectations please could you kindly thank her again from me she really is a credit to your company her name is Rachael Thank you m”
“Sammy was very efficient, patient, and extremely thorough, she gave me time to consider the conversation with wonderful old fashioned politeness. Very professional person. Thank you.”
“Octopus (Terry) was super helpful and clear with what I thought might be a tricky ask ... he put me at ease didn't make me feel silly and got the job done ... thanks”
“I have been with Octopus Energy for a year now and the initial set up was easy and the call handler was excellent. I have called the within the year and they were again helpful.
I have just called to renew and spoke to a lady called Toni. I am extremely pleasantly surprised yet again. The smooth, 5 mins call with all my questions answered and keeping me on the cheapest option.
I will definitely be speaking highly of Octopus Energy to my friends and family.”
“Having just moved into my new home I wanted a good fixed tariff from a reliable supplier and, as I had been a customer previously, Octopus were an obvious choice for me. I spoke to Hazel who found me a good fixed tariff and resolved all of the issues which can arise from a change of ownership- overlapping bills, duplicate accounts etc. Everything sorted out in one easy call. Thanks Hazel!!”
“What a fantastic call that was.
Not only did I have my monthly bill halved, but your superstar employee also told me I wasn't on the best tariff - and moved me over, more savings? Yes please!
We then had a chat about a smart meter - and I've got one being installed on the 13th!
What a really knowledgable, helpful guy - thanks so much for making my day!”
“Overcharged me every month for 3 months. I try to contact them to sort it out and they just ignore me. Messed around fitting a new meter which only caused more problems. They seem unwilling to fix it.
They claim they have excellent customer service. Which is not true in the slightest. Avoid”
