“Hi
Garima Kumar The person who I spoke to was polite and knowledgeable about my question to receive a refund on my account and did this in quick time and to my satisfaction
Most pleased.”
“Apart from holding £350 of my money in credit and then wanting to increase my monthly payment, everything is fine, and Niall quickly managed to return the monthly payments to what had been historically sufficient.”
“No automated system asking you to select from several different confusing options just a simple direct connection to a person in seconds, best customer service i've experienced in a very long time.”
“I really can’t complain about the service I always get from Octopus. I called with help on my account and one of the features was disabled and within 5 minutes of speaking to an agent my issue was solved. Not 100% sure who helped me, possibly Joseph Reader (that’s who the email came from after), but he was so helpful and polite and understood me perfectly. He was positive and cheerful and I can’t compliment him enough. Super happy with the service.”
“I was very impressed by Samantha's very quick response,she sorted my problem out very quickly,her Customer Service is outstanding.She is an asset to Octopus Energy.Samantha deserves 5 stars from me.
Very happy Customer,
Susan Furlong
07749303215.”
“Sam T was a fantastic help and Octopus helped me with some difficult mode changes etc, which british gas made false promises to me about over and over again. A better rate and unmatched customer service in my opinion.”
“Spoke to customer service this morning and really just wanna praise them up for the very professional, polite, informative manor. Can fully understand why they are top of their field.”
