“Thank you Thomas for a 10/10 call! Appreciated you talking me through all the options available to make an informed decision to switch to octopus. Thanks again.”
“My call was answered 10 seconds and the gentleman I spoke to dealt with my request to change and fix our tariff extremely efficiently - I would say the whole process took less than 2 minutes! I fully expected to be on a calls for hours! But this was a most pleasing experience.
Well done Octopus!”
“I have just registered with you, leaving EDF. A young man called Thomas talked me through the process. He was patient (I'm 88) kind and really helpful. A friend recommended Octopus saying how helpful your company are. I'm not disappointed. Geraldine Oakley”
“Octopus engineers are not doing their work properly. They told me I have 2-way meter however my prepayment was too quick in the last few months. So I contacted octopus and someone on the phone said yes you have a 2-way meter and a 2nd customer consultant said you have a 1-way meter. They say they have to come in to install a new meter. When they arrived they seemed puzzled and didn't know what to do. Half an hour later they told me they couldn't carry out the work because of some cabling issues and the UK power network needed to come and sort it out. I have asked the engineer what I have to do and he said nothing. UK power network will contact you within 12 days. The 3 weeks passed and I hadn't heard from UK power network so I phoned them up and they said they had not received any paperwork from Octopus. I then had to call Octopus back and request this to be done... Another 2 weeks down the line and UK power network finally came to see the issue. To my disbelief, they said there was nothing they could do as it was a job for an electrician. I called octopus again and they said oh ok, the engineer didn't write his notes properly. We are now a month away since their visit and nothing has been done. Ridiculous company.”
“Kai was very polite and helpful with helping me switch to Octopus. He gave me all the info that I needed to know about switching to an EV tariff also.
I would certainly recommend.”
“My call was answered quickly & efficiently by a very polite lady called Doris , she was very helpful & made it all very easy for me so thankyou very much 😊”