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Octopus energy Reviews

3.0 Rating 2,505 Reviews
51 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 8th January 2025
Craig David Aka Mr Shoelace
Octopus energy 2 star review on 27th November 2024
Steve
Octopus energy 5 star review on 22nd November 2024
Jane Williams
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 1 star review on 5th November 2024
Micheal
65
Anonymous
Anonymous  // 01/01/2019
Good customer service and understanding of customer support
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Posted 1 month ago
Thank you Thomas for a 10/10 call! Appreciated you talking me through all the options available to make an informed decision to switch to octopus. Thanks again.
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Posted 1 month ago
My call was answered 10 seconds and the gentleman I spoke to dealt with my request to change and fix our tariff extremely efficiently - I would say the whole process took less than 2 minutes! I fully expected to be on a calls for hours! But this was a most pleasing experience. Well done Octopus!
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Posted 1 month ago
Jack was really polite and helpful. Thank you.
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Posted 1 month ago
Disgusting company that will rob you blind
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Posted 1 month ago
Just opened an account and the phone support was really good. Like properly good. So rare.
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Posted 1 month ago
I have just registered with you, leaving EDF. A young man called Thomas talked me through the process. He was patient (I'm 88) kind and really helpful. A friend recommended Octopus saying how helpful your company are. I'm not disappointed. Geraldine Oakley
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Posted 1 month ago
Nathan listened amazingly to what my issues were and has acted on them promptly
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Posted 1 month ago
Waited no time at all to get thru. Ola was brilliant. Sorted problem in less that thirty seconds.
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Posted 1 month ago
Very helpful and diligent with set up of transfer
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Posted 1 month ago
They helped reduce my bills at a time I was in financial difficulty.
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Posted 1 month ago
Thomas did a fabulous job by putting me through and explaining concisely to suit my needs. Thanks a whole and can't wait to join the Octopus team
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Posted 1 month ago
Very professional and helpful.
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Posted 1 month ago
Very understanding and helpful during a difficult time of the year
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Posted 1 month ago
Connor the call handler was excellent and very efficient in helping me through the process of changing my account to octopus 10/10
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Posted 1 month ago
Octopus engineers are not doing their work properly. They told me I have 2-way meter however my prepayment was too quick in the last few months. So I contacted octopus and someone on the phone said yes you have a 2-way meter and a 2nd customer consultant said you have a 1-way meter. They say they have to come in to install a new meter. When they arrived they seemed puzzled and didn't know what to do. Half an hour later they told me they couldn't carry out the work because of some cabling issues and the UK power network needed to come and sort it out. I have asked the engineer what I have to do and he said nothing. UK power network will contact you within 12 days. The 3 weeks passed and I hadn't heard from UK power network so I phoned them up and they said they had not received any paperwork from Octopus. I then had to call Octopus back and request this to be done... Another 2 weeks down the line and UK power network finally came to see the issue. To my disbelief, they said there was nothing they could do as it was a job for an electrician. I called octopus again and they said oh ok, the engineer didn't write his notes properly. We are now a month away since their visit and nothing has been done. Ridiculous company.
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Posted 1 month ago
Amaan was very helpful today when setting up a new account thank you!
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Posted 1 month ago
Kai was very polite and helpful with helping me switch to Octopus. He gave me all the info that I needed to know about switching to an EV tariff also. I would certainly recommend.
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Posted 1 month ago
Thomas was really helpful, explained everything, and left me able to recommend Octopus! Thankyou so much
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Posted 1 month ago
My call was answered quickly & efficiently by a very polite lady called Doris , she was very helpful & made it all very easy for me so thankyou very much 😊
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Posted 1 month ago
Octopus energy is rated 3.0 based on 2,505 reviews