“Britney has been absolutely incredible helping me with a tough case, she kept commincating and informing me with updates via email and phone was very understanding not rushing and just had so much time to give your a star!
Thank you for all the hard work you did to fix things for me!”
“I spoke with Jamie-Leigh this morning about my payment amount and date it is taken and everything was resolved easily and efficiently. It was a pleasure to deal with such a nice employee”
“Emily who answered our phone call was very patient & polite she was able to answer all our concerns and managed to arrange our Smart meter appointment for us.
Thankyou Emily”
“Octopus staff on phone was clear, efficient and quickly got me signed up with the specific date and information I needed. No flannel - straight to the point.”
“Switching from british gas and joshua made the process quick and easy and very helpful with the switch .
look forward to being supplied by yourselfs .”
“I was already very happy with Octopus and even happier with the service of your operator helping me switch to my new address.
Helpful and polite and very efficient.
Also patient as I had terrible mobile coverage!!
Thanks Octopus!!”
“Britney showed genuine compassion when I rang about my father passing away. She was also very informative and helpful. However, I struggled to hear her at first as there was so much background noise from her colleagues.”
“Wanted to change tariff.unable to access my account on-line,which was Octupus fault. Instead e-mailed my request.
Joy dealt with my requeSt in a timely and accurate manner sending all the relevant
Details of my new tariff.Many thanks.”
“Emily was brilliant. She patiently took me through the switching process. Very professional and answered all my questions. It was so simple to switch.”
“There was slight confusion as Octopus hadn't responded to my on line application to switch but Aadam from your customer services department very patiently took me back to square one and set up the switch with no problem explaining each step of the process.
One of the reasons for switching was because of your reputation for first class customer service and Aadam certainly flew the flag for you”
“Called with a query regarding my fixed energy tariff coming to an end for my gas but recently updated my electricity tariff. Spoke to Jamie-Leigh who was really knowledgeable and helpful and fully answered my query as well as upgrading my gas tariff.”
