“The person who dealt with my issue sharna was absolutely amazing she dealt with everything after a 3 month issue that I had spoken to multiple people about in the past can’t thank her enough”
“The ease of making my switch was excellent.
Jack the customer services chap who dealt with me was excellent
I wasnt kept waiting on the phone with "piped" music for ages either”
“I’ve been with Octopus for years and so far had no problem.
He helped me, quickly and Efficiently to fix my energy bill for twelve months
I think I got a good deal. Plus he took my readings and I requested a partial refund for monies accrued and he dealt with that. Thank you Octopus ⭐️”
“Joined Octopus today from British Gas . Spoke to a lady called Bebe who handled the switch over excellently,explained everything perfectly and took all information so we don’t have to do anything regarding switchover ! So thanks Bebe for your help and knowledge of doing your job . Mick and Carol Bartlett. 😀”
“I phoned Octopus this morning with a query about how to switch to them. I spoke with Zak P who took me through the process and set up the switch with no hassles at all. The conversation was relaxed, friendly, informative and professional and I have to say that I have never had customer service like it from any other energy company or customer advisor. Prior to this I was slightly dubious about the claims in the Octopus adverts about their customer service - I was wrong! Zak P was excellent in every respect, treated me as a human being, explained everything in full and was unrushed. I am very pleased that I made the call.”
“After receiving an email from Octopus Energy with an estimated Electric bill and because the property is empty, I telephoned and spoke to Parveen whom I found to be very reassuring to try and get the issue of the smart meter no working properly.”
“I had a few questions about transferring to the solar panel tariff and Mamie was able to answer them all. So happy I switched to Octopus and being able to speak to a real live person!”
“Got through fairly quickly and explained the reason for my call and Rachel gave me the info I needed. She also completed the switch process and explained the next steps clearly and politely.”
