“Today, I had to sort out a simple matter. It took 10 minutes on the phone (with Carys) to sort out what a year of, well, miscommunication with third parties could not. We had a giggle in the meantime about the absurdity of it all.
So easy, and such a pleasant experience with helpful, and friendly staff.”
“Excellent and friendly service! Kieran helped me over the phone today so quickly and efficiently. Some customer service teams can be daunting but Kieran made it very easy and solved out issues!”
“Mollie was so patient, explained everything and made the switch very easy. It was so nice to be able to speak to a real person! unlike some other energy providers.”
“I rang Octopus and was helped by Emily with three different, complicated issues to do with my gas and electricity readings. My call was answered quickly and she was so so helpful, getting to the bottom of my queries and helping to solve issues that have been going on for a while now. She was also really friendly and polite. Really really pleased - thank you so much Emily, you’re a legend.”
