“As a new Octopus customer I could not have been happier with the assistance given to me by Joshua in setting up the account. If this is indicative of thr level of customer service I can expect then I look forward to a lasting and pleasant association with Octopus Energy.”
“We have been with you for 5 years and can’t speak highly enough of you. You and especially Eloise spent some time helping us with our new fixed tariff for this year from today. We are all electric and live in NE Scotland so it gets very cold. Thank you Octopus and especially Eloise for giving us the attention and support we so need. 10/10!”
“Thomas provided detailed and relevant information on changing provider and on smart tariff selection. He was friendly and allowed the customer to steer the questions so that an informed conclusion could be reached.”
“Oh my Goodness,, what a lovely lady I spoke to today. She did not ‘hard sell’ me anything. She listened, advised and really helped me through a really terrible time I had with the past at British Gas,?plus my mum had passed away on Monday (hence I was quite emotional). You guys need to have more employees like Mila (I really hope I have her name right?) The call was at 4pm ish. Thank you Octopus.”
“Had some problems with my old energy display thingy, called costumer support and they were quick and efficient answering my questions, call was only 4 minutes and now I will be getting a new display within couple weeks. Recommend.”
“I am really happy with the service provided by a gentlemen named Connor today. I had faced challenges switching over from EON but Connor made it such a seamless process and understood my worries and concerns without having to do any explaining. I am really pleased to be finally on board and cannot thank Connor enough for his sincere efforts. Thank you Connor”
“I had sent an email query couple asking a simple question about where to find a specific info. in my account. But Kay-Louise's response was unclear and unhelpful. I sent 2 follow-up emails; no reply. So, I called and spoke with Mark H today(10 Dec). He was very helpful and friendly. Mark gave very good customer service.”
“I called with a question about setting up a new account, dominika had completed it for me within 10 minutes. It was the easiest process! She went through the best options for me and explained everything clearly.”
“Hussein was very helpful and answered all my silly questions. Very good service that's all I can say really. All you agents are great .
Many thanks for all your assistance
Regards
Tina .”
“I talked to Areeba today and she was so lovely, patient and helpful. She helped resolve a confusing energy mess and was on the phone with me for ages too. :)”
“I spoke to Octopus several times to help me get some information and all the agents were really helpful. Finally, I spoke to Eloise was absolutely amazing in helping me get exactly what I needed as she was very patient and understanding as well as prepared to listen to what I had to say to get what I needed corrected.”
“Having returned home from a lengthy trip away I returned and phoned to query the amount I had been paying for gas and electricity whilst the property was vacant. Nathan went above and beyond looking into this for me, discovering technical issues with my smart meters and in the end confirming I had indeed payed to much. Can not fault him one bit. Even sacrificing some of his lunch hour to help me. Top quality guy and deserves to be moving up the ladder within the company. Real asset for them and hopefully they recognise that.”
“I called today to switch to Octopus. Radhika took my call, answered all my questions clearly and efficiently. Excellent service :) if every interaction I have with Octopus is as good as this I will be 100% satisfied.”
“Moved to Octopus Business because I’ve been so happy with my personal account. Connor was very professional and efficient. Organised everything. Would recommend switching to Octopus Business when you can.”
“It was a hassle free experience and Thomas took care of everything.
I will definitely recommend octopus to my friends and family.
Thanks again Thomas 👍”
