“Had a call with Dexter who helped me with my swich to Octopus - Dexter was very fast, knowledgable and helped me get my swich completed. He was also very polite and answered all the questions I had. Very happy with my service!”
“Thomas is an absolute legend. Very helpful/ patient and reassuring. He really did do everything you could ask from a customer service agent thankyou so much.”
“I had a lovely conversation with Maariyah,she was very helpful and helped make my decision to switch to Octopus. Everything was made very clear cost billing etc. Carol”
“I just signed up, and Aysha was really helpful and polite. I am also happy to have to wait ridiculously long to get someone on the phone as I did with my former energy supplier.”
“I am a first time renter and was recommended this company by family. When I went to get a quote online it stated that the property I was moving into was a pre-payment property and to call them. After calling them I had the entire process of pre-payment meters explained to me as well as the tariffs for both gas and electric which made me feel confident with them. Staff were amazing and very nice to talk to.”
“Was with Utilita, pre-payment smart meters. Tried to contact them to change to a monthly tariff. Was told an engineer would need to come out and change them. Didn’t get much help to be honest. Still waiting for the “information emails”.
Called Octopus Energy. Spoke to a lovely man called Mo, switched over, direct debit set up within 20 mins. Emails received, meter readings done. Excellent service 🤩”
“Faulty gas meter
We reported a faulty gas meter over a week ago and noone is responding with a date to have it replaced. All they do is ask for a new video of the noise despite and to contact the emergency number. (only available by email at weekends) The emergency team say someone will be in touch to advise a date to change it. Terrible service.”
“Mylah from Octopus energy was really friendly, helpful and great to deal with over the phone.
They made everything clear and easy to understand, with the process from start to finish taking less than 15mins.”
“Thanks Bebe !
Such a refreshing change to have a bright and positive phone experience with an energy company.
If you are typical of the company as a whole, then we should have switched a long time ago !”
“Alex was great at helping to set me up with switching to octopus. She was very informed on the process and answered of my questions effectively. The only down side was the wait to actually speak to Alex”
“Just signed up for Octopus Business and the customer service rep I spoke to was excellent. Very helpful, friendly and professional. Great first impression. Thank you.”
“Hi, I was talking with Mo today, he was very knowable about the business products and answered all my questions in a friendly manner. The process of changing energy supplier was straight forward and handled by Mo in a professional and efficient way. Overall an excellent customer service 10/10.”
“I spoke to Selma recently to get information about switching. She gave me all the information I needed. Today. I spoke to Shona who reiterated all the information and completed all that was needed. Both agents were very helpful and competent. I look forward to a happy relationship with Octopus. Thank you.”
“Radhika was incredible with helping my business set up an account today. She was super friendly and helpful and I'm excited to begin our journey with Octopus. Outstanding service.”
