“Octopus engineers are not doing their work properly. They told me I have 2-way meter however my prepayment was too quick in the last few months. So I contacted octopus and someone on the phone said yes you have a 2-way meter and a 2nd customer consultant said you have a 1-way meter. They say they have to come in to install a new meter. When they arrived they seemed puzzled and didn't know what to do. Half an hour later they told me they couldn't carry out the work because of some cabling issues and the UK power network needed to come and sort it out. I have asked the engineer what I have to do and he said nothing. UK power network will contact you within 12 days. The 3 weeks passed and I hadn't heard from UK power network so I phoned them up and they said they had not received any paperwork from Octopus. I then had to call Octopus back and request this to be done... Another 2 weeks down the line and UK power network finally came to see the issue. To my disbelief, they said there was nothing they could do as it was a job for an electrician. I called octopus again and they said oh ok, the engineer didn't write his notes properly. We are now a month away since their visit and nothing has been done. Ridiculous company.”
“Kai was very polite and helpful with helping me switch to Octopus. He gave me all the info that I needed to know about switching to an EV tariff also.
I would certainly recommend.”
“My call was answered quickly & efficiently by a very polite lady called Doris , she was very helpful & made it all very easy for me so thankyou very much 😊”
“Spoke with Parveen today who was helpful, friendly and very professional in dealing with my problem with British Gas. They could learn more than a thing or two from him. Well done!”
“i am transferring my Electricity supply to Octopus to benefit from a dual tariff option to make use of the batteries installed some time ago. without losing the very favourable feed In tariff I have for my solar panels. Mo was very helpful in explaining how i would be able to transfer to the dual tariff option once the link with my current supplier had terminated.”
“Great customer service and love the smart tarrifs offered.
Had Holly A-R on the phone move my tarrif due to the website giving me issues. Answered very quick and no phone menu, amazing.”
“Constantly repeated calls and emails since May 2024 with photos and measurements requested as Smart meter did not work. Promised call backs, does not happen. Here we are in December and despite a Sub contracted agent attending in May, Octopus cannot deliver on service. I am going to another provider……disappointing as a loyal customer having moved there is no interest in my custom!”
“Jack was really helpful, he took the time to get the best tariff for us, he explained things clearly and took the time for us to understand and be happy with the supplier and tariff change”
“We where over the moon provided by Mylah. We rang quite upset by what was going on the morning of taking our policy out with you and the colleague we spoke to from start to end of the call customer service was amazing and very polite and professional towards us explaining everything clear for us. I myself suffer from autism and pdsd soon as I told the colleague this the response was so nice and relaxing that I was still classed as as adult and was not once badly spoken to.”
