“Sammy was a great help today.
Polite, personable and was able to resolve my issue quickly.
5* from me. Thanks Sammy.
If only all helplines were as helpful as you…”
“Kainaat Was extremely helpful and very knowledgeable and helped me to sign up with ease. She explained everything very clearly and is a real model of how all customer services should operate.”
“I am landlord and contacted Octopus Energy for the first time to advise a tenant was moving out. Got through quickly and the agent was knowlegable and very helpful. A pleasant experience compared to others I have to contact.”
“Customer service was excellent this morning…I had a query about Intelligent Octopus Go tariff and my smart meter. The customer service representative explained and sorted the issue out for me.
Octopus have been excellent overall for me.”
“I had an issue when signing up and was required to call to get it resolved. I thought it was going to be a big problem but Radhika answered the phone and was so helpful, funny and friendly. She got it sorted very quickly and reassured me everything was fine!”
“Thankyou Emily for "easing" me through the changeover process, giving me time to consider the options and closing the deal to our mutual satisfaction. Your contribution is greatly appreciated.”
“A refreshing change to ring a call centre that is based in Great Britain, not have to navigate a bewildering series of options and speak to a human being literally within seconds. The Octopus advisor, Felicity, explained the tariff options clearly and I was able to complete the contract renewal within five minutes of dialling the Octopus number.”
