“Great customer service experience from Leila H, she really helped me understand how my new tariff works. Very happy with my experience and to be able to speak with someone patient and understanding.”
“Areeba was amazing. I'm new to the UK and have no idea how any of this works. Areeba was helpful, friendly, and in a nutshell, an absolute pleasure to deal with.
Thank you Areeba for the positive experience, I appreciate your help.”
“Spoke to Dexter on the phone regarding switching to Octopus energy, absolutely amazing, could not fault the customer service at all. It was such an easy and straightforward service, probably the best I've had. Looking forward to the switch! Thank you so much for making my experience a great one.”
“On hold for about 5 mins, but free so no problem. Once answered, Very quick response to my query ref fixed or flexible & monthly £.
Thanks to Garima K. nice & friendly & did it all there & then.”
“Sam was fantastic.
Even though is a little ill at the moment, he was powering through! (You should give him the day off as a reward ;) )
He was class, listened to me, and addressed any concerns. Octopus Energy is so easy with people like Sam, other companies in the past, I think you can guess who, have been shocking.
We need more companies like Octopus Energy! That help people, not put them on a call to a robot for 25 minutes.”
