“I spoke to Emily to switch to octopus today and she was very helpful and friendly and made sure I understood everything that was happening. Really lovely staff and service:)”
“I have been with Octopus for a few years now and have, unfailingly, always had prompt, courteous and properly considered responses to any queries I have put their way with follow up to ensure that I am happy with the response. My latest concern about smart meters brought a reassuring and informative reply from the lovely Eloise. All good!”
“Radhika was very thorough in providing me with the information I needed in order to be able to make the right decision as to what tariff will be the best for me. Radhika was very efficient, professional and patient. Thank you for your support today and I look forward to joining Octopus.”
“Thomas was was extremely efficient clear and concise on our call today . He was knowledgeable about your business offerings and set up everything for us on the call 10 out of 10 service”
“Dexter, was great yesterday. He helped me with a new meter switch over and a change of details for two other accounts I have with you. It took almost an hour to complete all the tasks and he made me feel relaxed and comfortable throughout.”
“I recently joined Octopus Energy, and I had a fantastic experience thanks to Greg Jackson. She was absolutely lovely, incredibly helpful, and made the whole process smooth and stress-free. Her professionalism and friendly approach made me feel confident in my switch to Octopus. It’s refreshing to receive such great customer service, and I truly appreciate the support. Thank you, Greg, and the Octopus team!”
“Dexter was lovely and helpful, very clear and friendly. Dear giant octopus in the sky give all your bonuses to him x
The wait time was only a few minutes to speak to someone on the phone and the rates aren't too bad. Submitting meter readings is easy.”
“Today’s request was completed in an efficient, speedy and done in a very user-friendly manner. It is a credit to Octopus that their CS is a live and pleasant experience.”
“Octopus energy offer the best customer support I have experienced from a utility company for many years, Mylah was extremely helpful very polite and pleasant to speak with.”
