“We had a complicated issue with our meter and smart meter and Jay worked to understand it, fix it going forward and put it right on our historic billing in a really clear way! Thank you!”
“Jake was a super helpful young man and I could not recommend him enough! His manager should definitely give him a big Christmas bonus! He sorted everything and will hope to speak to him every time I call in. Give this man lots of money”
“Had some weird issues switching over from another provider and Rukhy was very persistent in having the problem solved. It all worked out, in the end.”
“Being able to speak to someone almost straight away on the phone is a big plus in this day and age.
Being a pensioner (78), I also enjoy the free 1 hour sessions periodically.
Anyone giving less than 5 ⭐'s need to try other service providers.
When in discussions with anyone, I always say to them try Octopus, you won't be disappointed”
“The advisor was very polished explained why my xd wasn’t being taken he explained I had used my card to make 2payments the advisor sorted the issue within minutes he assured me all was ok I haven’t been well he was so supportive marvellous service well done”
“Called today about my bill. Got through to an adviser in seconds! Also so nice to speak to someone actually in the uk rather than a foreign call centre. Emily F dealt with my problem swiftly and efficiently. An impressive experience all round!”
“Asked a question re export energy from my solar panels, Hazel looked it up and quick as anything was back with my answer! Excellent service! ⭐️⭐️⭐️⭐️⭐️”
“The call was answered within 1 minute, no waiting. I needed advice on the current fixed rate which was explained in detail and clearly. I didn't catch the guys name but excellent service.”
“I am no good at working out which tariff is the best one me. Last year I phoned for advice as to which tariff was the most beneficial for me and sadly got no advice at all! I presumed that perhaps staff were not allowed to influence or advise customers. HOWEVER, this year was VERY different! I spoke to a young man called PREETPAL (I was so impressed I asked his name) He was a breath of fresh air!. He was very patient and took the time to give explanations and answer my questions. I told him how much I appreciated his patience & the time he took - in fact I said that if he had been working for me I would have given him a raise because he was a credit to the company! I told him that, in view of the help I didn’t get last time. I had seriously been considering changing my supplier. However I really appreciated the service he gave. Top class! Well done! Excellent service Preetpal!!”
“Thumbs up for Terry, who was helpful, patient and understanding and responded to all my emails.
From query to switch over to EV tariff in a week and help over the phone connecting my vehicle to Octopus. Excellent.”
“Shout out for Pete S (Cov-10).
Thank you so much for sorting my issue. I managed to remove myself from my Intelligent Octopus Go Tarriff which resulted in me not being able to reconnect my EV to my Ohme charger. Support was great. My issue was escalated and a work around passed back to me all in good time. All is well again. Thank you 🙏🏻”
