“First time customer helped by Zak. So far, very easy process, advice given, and all very seamless. Website and app also looks very good. Very happy so far.
Thanks Octopus”
“Just received a lovely heated blanket from Isabelle as I am a Priority Member.
She discussed a number of ways for me to keep warm this winter, by 'heating the person, not the room".
It arrived in a couple of days and is simple to control, wonderfully cosy, and saves me having my fire and central heating on in the evening.
My cat loves it too :)”
“Thomas helped me to the switch from B G to Octopus. I very helpful member of your team and very polite. He talked me through your tariffs and set me up on a new account. Many thanks for your service and help.”
“Zak P was so helpful and friendly with my joining as a new customer. He put me at ease. All the information relayed to me was understood clearly. He is an asset to Octopus energy!”
“Radhika was absolutely spot on with her customer service, she was very polite and dealt with my interest of wanting my Gas and electricity, in which I am now an Octopus customer. Thank you for being very friendly and happy throughout the call.”
“If I could leave no stars I would. My vulnerable elderly parents, with health issues are under major stress with their electricity bill. I have taken their issues on to help them, however after several emails of going back and fourth 4 failed attempts of an ‘engineer’ visit, we are still in the same position. Octopus are not replying to any of my detailed emails. Worst company ever.”
“Without fail everyone I’ve had to speak to a representative from Octopus I’ve never been disappointed. Always helpful, courteous and caring. It’s hard time for everyone at the moment and I do feel that Octopus is up there with their customer care. 100% confidence in them.”
“Our electricity supplier advised us that the cost of our energy bills would be increasing in the new year. As Which? subscribers we've read good reviews of Octopus energy so I called to get a quote and was pleasantly surprised to find that the quote would halve our payments for electricity. Dominika was very helpful and efficient!”
“Very clear information provided.
Great company that provides a financial reward when recommended.
Only fly in the ointment is the requirement for a security deposit that is paid back quarterly.”
