“Octopus energy offer the best customer support I have experienced from a utility company for many years, Mylah was extremely helpful very polite and pleasant to speak with.”
“It took a while to get a phone number so I could actually talk to someone, but once I had a number Joshua was very helpful, professional and we had a laugh, which was nice.”
“I spoke to a gentleman called Thomas to sign up to Octopus today, he was really helpful, had a laugh with me and explained everything really well. Was such an easy process and he answered all of my questions and let me know what to expect with the change over.”
“Excellent! Zak explained everything clearly and exceptionally well, as a new home owner and previous experience of trying to switch my energy, I couldn’t have asked for a better person to have answered the phone!
Thank you!”
“Parveen was a delight to discuss thing with. At all times she dealt with me as a valued customer and she and I had the odd good humoured laugh.
She was patient and a good listener, unusual these days.
Parveen took the time to explain to me both the technical and future aspects of my enquiry and made me aware of the options available and that the decision was mine on how I go forward
Couldn’t have received a better service from Parveen. She did your company proud”
“Octopus energy are the best. Always try to help when needed. So glad I was moved to them. I have managed to get some very good deals from them too compared to other suppliers which is why I've been with them a good while now!! 😊”
“Octopus took 2 payments from my bank account, I have sent them 2 emails which they haven’t bothered to reply I have cancelled my direct debit because they can’t be trusted.”
“Extremely kind and professional guidance on the phone. On two occasions, I spoke to two members of staff (Ollie - yesterday, Parveen - today) I received all information I needed to switch to Octopus.
Waiting time could be slightly shorter to make the whole experience excellent.”
