“Izzy was very helpful and helped me to set up exactly what I needed. Clear and concise information and process, she made the whole experience easy and quick. Very pleased with the service I received.”
“I had the pleasure of speaking with Mollie today, in the new customers department, at the start of the call I was quite nervous as I had never been through the switch process before mollie helped and explained everything in depth, very good customer service”
“Sharia, who answered my phone call today, was excellent in carrying out her helpful actions in "switching" both me and my fiancé to Octopus. She was patient, informative, and understanding. Thank you, Sharna”
“I have just switched to Octopus Energy with the wonderful help from Rahim. He was so lovely and took his time to explain everything to me so clearly. He didn't make me feel rushed, and it was an absolute pleasure to speak with him.
Top marks to Rahim!!!!”
“Rang with what I thought might be a difficult ask and a long phone call. Call was answered very quickly, on and off the phone in 2 minutes and the email I expected came extremely quickly with the new quote easily explained. Octopus are an example for amazing customer support and satisfaction. Thanks Carys!”
“I was very confused before calling Octopus today but luckily I ve come across to a very professional , knowledgeable and friendly customer service agent so my profound thank you to Niall , big thumbs up to to Niall 👍”
“Kai, thank you for your patience and help that I received from you today. You sorted my problem so easily and answered my questions that I could understand.
Very much appreciated.
E Cowling”
“I spoke with Kieran about making a switch to Octopus. He was excellent on the phone. Detailed, thorough, patient and answered all my questions and set up my account.”
