“I had the good fortune to speak to Thomas today having just moved into my new house. Thomas has excellent customer service skills and skilfully guided me through the process of opening my account, giving me options for tariffs and other useful information. Such a diligent and caring approach is rare these days in my experience. Thomas is a credit to your organisation.”
“Just moved into a new flat and I spoke with Joshua to switch my energy account. I am not very good with this type of stuff and he was so helpful and understanding and spoke me through everything I needed. would absolutely recommend!”
“Swapped from British gas today. Customer service very smooth and helpful
Got a referral £50 for my friend and me.
Can understand what customer services are saying. Feeling more confident and happy. Tku
Sue”
“Have just transferred to Octopus Energy. I wanted to discuss my options with a real person and was pleasantly surprised to be quickly connected to AMMAN. He was professional clearly explaining the process and answering my quires. He has an extremely pleasant telephone manner putting me at my ease, brilliant. As a Which? member I have been meaning to transfer to" Octopus - Recommend Provider" for a while, now I have.”
“I contacted Octopus energy I was having some issues with making the switch as this is my first time owning a home. Zak P was very helpful. He answered all my questions and helped me to understand what the tariffs meant and answered all my questions. He was very helpful. Definitely would not hesitate to call again for any help.”
“Call answered quickly, Thomas was very helpful and knowledgeable, and set up a switch for me over the phone giving all the information required, a joy to deal with. Thank you.”
“Quick, professional and helpful response from Andy today. He explained and amended my direct debit enquiry. He has a pleasant and clear manner.
Thanks”
“Jacob from team cov2 helped with updating my first readings which did much with my records. He was efficient and kept me informed of what he was doing. He also came back to me whilst I was on hold to let me know that the amendments were taking awhile longer to update. This was very helpful and considerate.”
“Thomas was absolutely excellent.
Really helpful and patient with my lack of knowledge.
Very open and gracious phone manner which made the call a delight.
Even found time to ask me about myself.
A credit to Octopus.
Thanks Thomas”
“As a new customer, I had to call in to arrange my direct debit and payment plan for an outstanding balance, due to my failure to set up an account when I moved address - which had me worried due to owing monies and not being able to agree a plan that was affordable. Mandy was super helpful, kind and a pleasure to speak with. Much appreciation for your support. Stacey”
