“Very prompt response to my phone call - none of the 30 minute waits that are common elsewhere - I was through to a call handler within a couple of minutes. My query was very professionally handled by Ella, and I was left clear that I should call again if I needed further help with the issue”
“Hi just spoken to your representative on the phone I found him so helpful he explained very thing very clearly I will definitely recommend Octopus to the rest of my family”
“Called up the customer services to switch to a tariff on our new house with Solar Panels, they were extremely helpful and explained everything I needed to near in a clear way. The switch was incredibly easy. I didn't catch the gentleman's name I was speaking with, but he was extremely polite, friendly and professional. A credit to the Octopus team”
“I had to call due to a problem with signing up, got a person on the phone within 30 seconds and the problem resolved within 10 minutes. I spoke to a person called Danny on the phone who was extremely kind, understanding and helpful.”
“I requested up to date bills from Sophie which she dealt with immediately and was pleasant and helpful throughout my 'phone call. I have been an Octopus energy customer for a considerable time and would highly recommend them. Their service and support has always been excellent.”
“Very helpful customer service, in a manner which suits me, i.e. I don't have the time for lengthy phone calls and am always able to interact with Octopus customer advisers by email (this also means I have a record of advice given and what was discussed). Joy provided advice about my current tariff and my options and continued to ask further questions I had.
It took a little time for an initial response (over 48 hours) and I'd appreciate an autoresponse including an estimated response time. I highly value Octopus's ethical and green ratings.”
“The adviser Ella was a lovely voice to talk to assured me my account was in good credit. And I had switched to fixed tarrif at just the right time
We talked easily as I lived in Coventry where she is some years ago and was born in Warwickshire .She made me feel that being with Octopus Energy was exactly right and told me January was the next time to look at my account again
Thank you Ella”
