“Hi, I talked to Adam Talman on the phone today, he was very knowledgeable, honest, kind and helpful throught the switching process. It was an overall pleasant customer experience.”
“Call handler clearly explained everything, gave precise advice, walked through the process. The switch only took a few minutes. Welcome docs, T&Cs and DD details sent/received while on the call.”
“Needed tariff advice regarding my Electric Vehicle. I was given great service, ensuring I was on the best value tariff while awaiting vehicle delivery, then I will seamlessly move over to a new EV tariff.”
“It was such a long wait on the phone to get through to a person
And so many times I was advised to email instead - very tedious - as well as the
awful repeating music/noise ....
And then I got through to Rahim, who was so helpful and sorted everything out with great efficiency. Now, once more, I have an account with Octopus (that I lost during 2 house moves) and that made me happy!
So, 4 stars to Octopus - just wish I could get through to a person more quickly!
And 5 stars to Rahim for excellent customer service”
“Very helpful and courteous gentleman who sorted out my query within just a few short minutes. Really good to actually speak to a person over the phone.”
“Spoke to Joe today to understand my current meter status, how we can get it up and working, and how it will benefit me with the various tariffs they have available. Pleasant and friendly as well as actually informative! Amazing service, Cheers Joe!”
“Today, I had to sort out a simple matter. It took 10 minutes on the phone (with Carys) to sort out what a year of, well, miscommunication with third parties could not. We had a giggle in the meantime about the absurdity of it all.
So easy, and such a pleasant experience with helpful, and friendly staff.”
“Excellent and friendly service! Kieran helped me over the phone today so quickly and efficiently. Some customer service teams can be daunting but Kieran made it very easy and solved out issues!”
