“Signed up for a new contract online with Octopus Business to start January, it can not start soon enough as Smartest Energy have been awful offering no support for small businesses. Had a couple of queries and spoke to a very helpful member of the team Aysha who answered everything in a knowledgeable professional manner unlike my current supplier - a breath of fresh air !!! Aysha even noted with have our domestic supply through Octopus too and added on the referral incentive which I was not aware we could do - Excellent friendly first class service :-)”
“Firstly the phone was answered within 5 minutes by a charming man, Amaan. My previous suppliers averaged a 20 minute wait and then months of daily unhelpful service. One month 17 hours on hold! And problem still not sorted, 3 years now! Have changed supplier hoping for better customer svs and like the CEOs principles. We shall see!. Can not fault Amaan and service so far. Thank you”
““Just moved over with Octopus from UW. Dominika was very helpful and explained everything that she was doing and what we needed to do. She was very polite and very efficient, providing good advice.”
“Called Octopus, to discuss switching to a smart pre payment meter - Sanjeet was very pleasant and helpful, answered my questions fully. Very pleased with the customer care.”
“Excellent as always. Joe explained everything perfectly and nothing was to much trouble, made me feel comfortable straight away, his professionalism deserves credit.”
“Been overcharging since 2020 and trying to take thousands from my account on several occasions. ombudsman took over made a book size file about the case lasting 5 years and informed the company they were wrong. They decided differently making me homeless due to increasing bills that don’t exist . Even charging me 3 months gas and electric after being forced out . Been advised by CAB and the ombudsman to take them to court. Which is what I’m doing.”
“Whenever I speak to Octopus they are always helpful and look to go the extra mile. This is the second home I've used them for and I won't be going anywhere else. The call handler today was brillian; I literally can't fault them. Everything was explained so I'm happy.”
“Been trying all morning to get them to understand that we have no gas supply and its a meter fault. E Mails not answered ,Been pushed from pillar to post and even told that it costs to get a gas engineer in to sort the problem. Not happy at all with customer service its a disgrace !”
“Doris was calm and reassuring that the second bill posted to my house was not mine and explained why and what to do.
Thanks Doris, thanks Octopus. Keep it up.”
“GARIMA WS EXCELLENT. THIS IS AN ONGOING UNCONSCIONABLE SAGA FOR EIGHT LONG YEARS WITH TWO PREVIOUS SUPPLIERS (SCOTTISH POWER AND THEN SHELL ENERGY).
GARIMA WAS THE VERY FIRST CUSTOMER SERVICE OFFICER TO GIVE ME FULL UNDERSTANDING, HELP AND SUPPORT.MOST APPRECIATED.”
