“My call was answered quickly & efficiently by a very polite lady called Doris , she was very helpful & made it all very easy for me so thankyou very much 😊”
“Spoke with Parveen today who was helpful, friendly and very professional in dealing with my problem with British Gas. They could learn more than a thing or two from him. Well done!”
“i am transferring my Electricity supply to Octopus to benefit from a dual tariff option to make use of the batteries installed some time ago. without losing the very favourable feed In tariff I have for my solar panels. Mo was very helpful in explaining how i would be able to transfer to the dual tariff option once the link with my current supplier had terminated.”
“Great customer service and love the smart tarrifs offered.
Had Holly A-R on the phone move my tarrif due to the website giving me issues. Answered very quick and no phone menu, amazing.”
“Constantly repeated calls and emails since May 2024 with photos and measurements requested as Smart meter did not work. Promised call backs, does not happen. Here we are in December and despite a Sub contracted agent attending in May, Octopus cannot deliver on service. I am going to another provider……disappointing as a loyal customer having moved there is no interest in my custom!”
“Jack was really helpful, he took the time to get the best tariff for us, he explained things clearly and took the time for us to understand and be happy with the supplier and tariff change”
“We where over the moon provided by Mylah. We rang quite upset by what was going on the morning of taking our policy out with you and the colleague we spoke to from start to end of the call customer service was amazing and very polite and professional towards us explaining everything clear for us. I myself suffer from autism and pdsd soon as I told the colleague this the response was so nice and relaxing that I was still classed as as adult and was not once badly spoken to.”
“I rang Octopus re my tenant has moved out of my flat, the previous supply was shell energy. The lady I spoke to was Parveen what a breath of fresh air she was so helpful
I gave her the meter readings which matched her readings.
It was a pleasure talking to her 1st class service.”
“Thomas was so friendly and helpful. He got my switch sorted super easily, and signed me up for a smart meter call as we're currently on a prepayment meter. Thanks for your help!”
“I spoke with a lady called Parveen today. As always I find octopus representatives polite and sincere. However, I believe the problem is not with the front line. I moved to Octopus over 5 months ago and still they have not managed to connect with my smart meter. Lots of email pictures of meter and manual readings going back and forth but stil no action. I'd truly appreciate if someone from technical team could support here.”
“Dominika, Was very helpful, patient and warming to talk with.
Me being a first time customer and don't know much about United kingdom ways of living, Dominika made everything seems very smooth for me while connecting to a energy supplier. Thank you very much Dominika !”
