“I was moved to them several years ago better than other companies I was with. However other users experience of smart meter installation (with any company) not good best to avoid. When mandatory? due to old meter has to be replaced best to have the things installed dumb as 'smart'meters clearly are in any case.”
“I was helped by Innocent who handled my requests with utmost professionalism and friendly nature. He was very understanding and suggested I change my tariff and have a smart meter installed. This I have done with his help. I think he is a great ambassador for Octopus who should be proud to have such a member in their team.”
“Appalling customer service. Had to ring the Ombudsman to get them to fix my gas meter. Finally after 214 days they have sorted it. Full of empty promises, talk of love and power. My advice is avoid this company. Don't believe trustpilot reviews.”
“Kai talked me through switching to you very professionally and answered my questions very patiently as I was unsure about some things.
I didn't feel rushed and felt very comfortable with his manner.
Thank you and I look forward to a good relationship with Octopus energy.”
“Mo was very helpful during my call to change my energy supply to octopus. The call was handled professionally but also in a very happy and friendly manner. The information I received was clear to understand and I felt comfortable to ask about things I needed to know about and was given the time to understand what I was signing up for.”
“Always have had great customer service from Octopus Energy. Today was no exception. Bal was very helpful sorting out a matter of discrepancy with my bill. It was resolved with a courtesy gesture payment rather than acknowledge a mistake in the dates I took over the meter, but non the less, it was a healthy and helpful outcome.”
“Thank you very much for the conversation. You most helpful curtious and your knowledge of products and services was outstanding. Thank you again for helping me to switch suppliers.”
“Kai was very helpful and answered all my questions and due to the high quality of his advice and information, I had no hesitation in switching to Octopus Energy.”
