“My telephone conversation with Jamie-Leigh this morning really helped settle my worries, when she informed me that the R01 reading is the day time reading and R02 is the night time reading. As the internet was telling me it was the other way around. Jamie was so understanding and empathetic to my concerns, and really reassured me. Her customer service was first class and it really was a pleasure dealing with her. Many thanks Jamie you’ve made my day. Kind Regards Andrew.”
“I had some queries on my A/c No. A-209728 DA and spoke to your consultant Jamie-Leigh on Tues.22nd April 2025. She explained everything to me very clearly, e-mailed Invoice copies to me and I was very satisfied with the outcome. Her Customer Service was excellent and I would certainly give her Five Stars. Yours Faithfully, Mr L. Laherty.”
“Tom was world class with us today and made switching to Octopus a pleasant experience. He had the answer to all our questions and concerns and didn’t hesitate when answering. He went through all the pros and cons rather than just prioritising the pros. Thanks Tom.”
“I have been with Octopus for several Years and always "shop around" to see if I can get a better deal, but have not found one yet! I can change my deal in Minutes if I want and at NO CHARGE. They even tell me if they are offering something that could save me Money. Why change to a different Supplier? I cant think of any good reason.
Well done Octopus, keep up the good work!!!”
“2 days after I received an email from Octopus to tell me I was over £200 in dept I made a online payment and with Summer coming I wanted to reduce my monthly Direct debit but the system would not accept it,Felicity assured me today that she would set it for me in time for the next payment.She was very professional and friendly”
“Rayhan was amazing super skilled in his ability to communicate with customers. Accurate advise and straight to the point. Extremely understanding and actively listens to customers and tries to find solutions which excellent sales skills these days.”
“I have been with British Gas for a number of years. I am a low user, but British Gas insist in charging me at a high rate. Octopus has been recommended to me. I rang this morning to be greeted totally different to British Gas. The young lady was very friendly, helpful, professional and understanding. To be honest I am 74 and living on my own for the first time having lost my wife to cancer. This morning has taken away my concerns of struggling to afford my gas and electric. Thank you so much.”
