“I ordered solar panels & Tesla battery last October 2024. It’s now January 2025 & am still” waiting for installation. The day the scaffolding (Dec) was supposed to be installed & 2 days before solar installation date. Scaffolding hadn’t turned up by midd afternoon. I contacted Octopus only to be told that they weren’t coming & that they won’t be coming because they hadn’t done a survey on the job. Which I had reminded them of twice before that day. The Solar team are a total shambles. If you want solar installed reliably. Don’t use Octopus 🐙.”
“Had to call up to complete the switch but my call was answered very quickly and Thomas was very helpful, explained why I had to call, helped me get setup quickly and was friendly too, thanks”
“I spoke to Areeba to sign up to Octopus energy. She was very helpful and patient and explained everything to me. The transfer happened on the specified day with no problems and meter readings were automatically taken from the smart meter.”
“I signed up on a £97 per month tariff. They then sent through a bill for £700 for 2 months. This is without having a meter reader. They are now claiming I use £355 worth of energy per month.”
“Absolutely amazing member of staff, helped from start to finish. Feel more at ease about going forward as have been a pay as you go customer to another company for years, but this was by far the best quote. Thank you so much.”
“Transferred our gas and electric over to Octopus today. Radhika provided me with a good list of options and made the process very easy. All at a better rate than we were previously on too.”
“Thomas was brilliant! I called today to switch from my other provider. Thomas talked me through the entire process and answered all the questions I had. He was extremely helpful and friendly individual to speak to. So far I am really impressed with Octupus!!”
“Sharna dealt with the change over of supplier with great ease and clarity. Made me feel very confident with the decision to change supplier.
Excellent service A++”
