“I spoke to Octopus several times to help me get some information and all the agents were really helpful. Finally, I spoke to Eloise was absolutely amazing in helping me get exactly what I needed as she was very patient and understanding as well as prepared to listen to what I had to say to get what I needed corrected.”
“Having returned home from a lengthy trip away I returned and phoned to query the amount I had been paying for gas and electricity whilst the property was vacant. Nathan went above and beyond looking into this for me, discovering technical issues with my smart meters and in the end confirming I had indeed payed to much. Can not fault him one bit. Even sacrificing some of his lunch hour to help me. Top quality guy and deserves to be moving up the ladder within the company. Real asset for them and hopefully they recognise that.”
“I called today to switch to Octopus. Radhika took my call, answered all my questions clearly and efficiently. Excellent service :) if every interaction I have with Octopus is as good as this I will be 100% satisfied.”
“Moved to Octopus Business because I’ve been so happy with my personal account. Connor was very professional and efficient. Organised everything. Would recommend switching to Octopus Business when you can.”
“It was a hassle free experience and Thomas took care of everything.
I will definitely recommend octopus to my friends and family.
Thanks again Thomas đź‘Ť”
“Spoke to Thomas today - to set up a new account. He was exceptionally helpful and we got everything sorted and arranged promptly, efficently and in a kind manner which was noted and appreciated.
Thank you - Esther”
“Zak P took his time, explained everything to me that I had questions about (I had never set up energy stuff before this is my first home) and was patient and kind. I felt very at ease and it was an amazing experience. He was lovely and made sure I got the correct options for my situation”
“Amaan was absolutely brilliant! So honest and knowledgeable it just made me more confident to make the switch from my original gas company. Very pleased with outcome. Hope it’ll be the best decision for me. Only time will tell.
But great communication and compassion from Amaan that’s great Customer service right there.”
“The experience to transition to Octopus Business has been painless, and I'm glad I've made the switch. As a happy domestic Octopus customer for 4+ years it was a no brainer; competitive business rates with the same level of customer service.
Radhika has been a breath of fresh air to deal with, coming from an awful experience with E.ON. Radhika was diligent, efficient and answered all my questions. She has demonstrated that good service does exist in business energy companies, thank you.”
“Masiza was very helpful, empathic and understanding to my current circumstances.
She was very patient and gave excellent advice.
She is a credit to your team
Thank you once again”
“I was quite concerned when I made the call today and didn't know if my switch was going to get sorted immediately. Thankfully I was blessed to have Zak attend to me and he was very patient and helpful, making sure to ask questions to confirm that I understood everything going on.
I'm glad the switch was seamlessly done and looking forward to my relationship with Octopus energy.
Thank you very much Zak!”
“I’d like to leave a review for Innocent, who finally resolved a three-month issue no one else could fix. My smart meter wasn’t updating, so I wasn’t being billed properly despite paying by direct debit. Other representatives made promises but never followed through.
Innocent fixed the problem immediately, sent me a bill, explained it clearly via email, and was a delight to speak to. Thank you so much for your help, Innocent!”
“I am absolutely lost for words at how completely useless Octopus energy is. It has taken months and we still haven’t got our gas switched across. The woman dealing with it doesn’t read emails properly and can’t actually write a sentence. The electricity got moved across and we were promised a smart meter so we could start measuring the solar energy that we put into the grid. Two months later, we haven’t even had an appointment for that smart meter, although it was promised within two weeks. I wish I had just stayed with our existing provider.”
