“My telephone conversation with Jamie-Leigh this morning really helped settle my worries, when she informed me that the R01 reading is the day time reading and R02 is the night time reading. As the internet was telling me it was the other way around. Jamie was so understanding and empathetic to my concerns, and really reassured me. Her customer service was first class and it really was a pleasure dealing with her. Many thanks Jamie you’ve made my day. Kind Regards Andrew.”
“I had some queries on my A/c No. A-209728 DA and spoke to your consultant Jamie-Leigh on Tues.22nd April 2025. She explained everything to me very clearly, e-mailed Invoice copies to me and I was very satisfied with the outcome. Her Customer Service was excellent and I would certainly give her Five Stars. Yours Faithfully, Mr L. Laherty.”
“Tom was world class with us today and made switching to Octopus a pleasant experience. He had the answer to all our questions and concerns and didn’t hesitate when answering. He went through all the pros and cons rather than just prioritising the pros. Thanks Tom.”
“I have been with Octopus for several Years and always "shop around" to see if I can get a better deal, but have not found one yet! I can change my deal in Minutes if I want and at NO CHARGE. They even tell me if they are offering something that could save me Money. Why change to a different Supplier? I cant think of any good reason.
Well done Octopus, keep up the good work!!!”
“Ross was extremely helpful today with trying to sort out why our smart meters aren't sending readings in direct. He was able to get one woking with phone instructions and will arrange an engineer for the other”
“2 days after I received an email from Octopus to tell me I was over £200 in dept I made a online payment and with Summer coming I wanted to reduce my monthly Direct debit but the system would not accept it,Felicity assured me today that she would set it for me in time for the next payment.She was very professional and friendly”
“Rayhan was amazing super skilled in his ability to communicate with customers. Accurate advise and straight to the point. Extremely understanding and actively listens to customers and tries to find solutions which excellent sales skills these days.”
“I have been with British Gas for a number of years. I am a low user, but British Gas insist in charging me at a high rate. Octopus has been recommended to me. I rang this morning to be greeted totally different to British Gas. The young lady was very friendly, helpful, professional and understanding. To be honest I am 74 and living on my own for the first time having lost my wife to cancer. This morning has taken away my concerns of struggling to afford my gas and electric. Thank you so much.”
“Thank goodness for Britney….at last I’m hopeful my electricity meter problem will be sorted after months of calls,emails and photos. Finally have an engineer calling thanks to her help.”
“I’m relieved and pleased! It was my first time dealing with an energy company and I had loads of questions. Grace was so helpful and patient. We got my account set up on line and arranged a new tariff, after she’d explained the options.”
“Now changed my billing set up ,new Go Cardless system cancelled my direct debit, numerous calls and no one could tell me why. One part of the system said it wasn't cancelled and one said it was.
Had to call today to get confirmation of the new billing system which I've gone to which means I pay my bills when they are due . I refused to set up another Direct Debit and my bank advised me not to do so.
I've been a loyal customer and I am currently disgusted at the downturn in customer service. Like many others I wasn't aware a new system had been introduced.
You need to address problems when the fault lies with Octopus not keep sending emails telling me I have cancelled my Direct Debit . Although now I have, I no longer have faith in Octopus Energy and I certainly don't trust this new system . which according to your staff , seems to have a mind of its own.”
