“Excellent response from Felicity re status of tarrif and issues with the solar panel trip switch since installation of the smart meter. Thank you for your research whist on the phone. Highly recommend Felicity as a customer facing energy specialist.”
“Super quick to answer my call and extremely polite and helpful to resolve my issue in transferring to Octopus.
Emily was a delight to deal with.
Well done”
“Very plain and simple switch over, which Dexter explained immaculately.
Only day one, but let's hope the customer service stays at this high level throughout!”
“I have just switched to Octopus energy. I spoke to Sammy to discuss which tariff to use. She was so friendly, easy to talk to and explained everything so well. The nicest most helpful customer service representative that I have spoken to in such a long time.
I’m so happy I switched. Also I got through so quickly, no waiting, no choosing from options, no pushing me to go online. How refreshing to speak to a human.”
“I phoned to day to ask about switching Kainaat, was friendly, very patient and efficient. She was very clearly spoken and was able to understand and answer my questions and give me answers i wanted and could understand. Please pass on my appreciation.”
“Sammy was a great help today.
Polite, personable and was able to resolve my issue quickly.
5* from me. Thanks Sammy.
If only all helplines were as helpful as you…”
“Kainaat Was extremely helpful and very knowledgeable and helped me to sign up with ease. She explained everything very clearly and is a real model of how all customer services should operate.”
“I am landlord and contacted Octopus Energy for the first time to advise a tenant was moving out. Got through quickly and the agent was knowlegable and very helpful. A pleasant experience compared to others I have to contact.”
