“Bit of a tricky one - trying to separate a business account from a domestic account - Joshua was very patient and we got there in the end. Turned out to be my computer that wouldn't allow it - used my laptop for private account and desktop in office for the business one. The desktop has multiple layers of security so i think this had something to do with it. Thank you Joshua - much appreciated.
Regards
Paul”
“Nia helped me with all my questions. She was very polite and extremely helpful. It was a pleasure speaking with her today. Really explained everything to me. Couldn’t have asked for me, thank you.”
“nice to speak to someone in the UK, very professional and polite.
after the last to providers in 2 month who just give you lip service to get you to sign with them”
“First class service, friendly, efficient and professional. Areeba (the lady who handled our call and the switch from our existing suppliers) was excellent and a credit to your company. Let's hope the good service continues.”
“This would have been three stars due to an ongoing problem that hadn’t been resolved, but today I spoke to a very helpful person called Sim who sorted everything out with one phone call. Why that couldn’t happen in the first place I don’t know but I’m pleased to have my problem fixed and with the Goodwill gesture the octopus made .”
“Shohidul was very nice and patient. He gave a truly professional service, understood properly our needs and helped us to solve our problems. Highly recommended!”
“The customer service staff member, Bebe, was very polite and very helpful. She explained everything really well and made me feel happy with the service I was receiving.”
“Having issues getting onto the flux tariff as I can’t get hold of a DNO letter.
Customer advisor took some time to understand the problem and tried to help.
Problem not resolved yet but hopefully it will be soon.
Customer advisor was excellent through.”
“I spoke to Alex on the phone, made me feel comfortable, and told me everything I needed to know. I was very happy with the switch over very pleased.
Mrs Teresa Byford”
