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Octopus energy Reviews

3.1 Rating 2,525 Reviews
51 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 8th January 2025
Craig David Aka Mr Shoelace
Octopus energy 2 star review on 27th November 2024
Steve
Octopus energy 5 star review on 22nd November 2024
Jane Williams
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 1 star review on 5th November 2024
Micheal
65
Anonymous
Anonymous  // 01/01/2019
Satisfied with the answer given
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Posted 1 month ago
Isabella you were patient & helpful. Thanks Ian
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Posted 1 month ago
Your member staff was exceedingly helpful, very polite and knew exactly what was happening Thank you very much. It is wonderful talking to a human being.
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Posted 1 month ago
Excellent service and a patient and knowledgeable operator
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Posted 1 month ago
Joy’s customer service was absolutely splendid! She helped and explained everything I need assistance with on my query and got everything resolved! Thank you!
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Posted 1 month ago
I spoke to Joshua to switch over to Octopus Energy from my current provider, SoEnergy. Joshua was very easy to speak with and made the process so simple, quick and easy. He was very pleasant and polite and is a true asset to the company. Overall it was a seamless and excellent experience.
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Posted 1 month ago
It was very clear and expedient working with Niamh both today and yesterday. She had a clear understanding of our problem and worked diligently to sort it out in a very pleasant manner
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Posted 1 month ago
Brilliant customer service from Bebe with very little waiting and no infuriating menus.
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Posted 1 month ago
Polite, efficient and knowledgeable advisor ( Amaan)
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Posted 1 month ago
Thomas was amazing! So helpful, knowledgable and cheerful! All sorted quickly and efficiently. Lived up to all the expectations I’d heard on the advertisements.
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Posted 1 month ago
Leila was extremeley helpful. Assisted with updating contract.
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Posted 1 month ago
Amaan helped set up my new account and made me smile 🙂
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Posted 1 month ago
It was quick and easy as always and Mandy was particularly helpful thank you.
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Posted 1 month ago
I switched to octopus energy today and spoke with Zak P he couldn’t of been more helpful and answered all the questions I had to help make my switch over as easy and smooth as possible he’s a real credit to the octopus team keep up the good work and you will reach your goals
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Posted 1 month ago
Vicky J helpfully answered all my queries about EV charging tariffs and emailed me relevant links on the Octopus website for me to reference later.
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Posted 1 month ago
Sharna was incredibly helpful, patient and polite and swapped our supply to Octopus quickly and efficiently. The process seems very simple and so far so good! The website/app seems easy to navigate too.-
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Posted 1 month ago
Danny was really helpful when I phoned wanting to know about the fixed rates that Octopus energy offered. Thank you.
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Posted 1 month ago
just signed up and Mylah was very polite and helpful thank you so much.
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Posted 1 month ago
Alex was more than helpful She is a credit to the company happy to explain everything and advise on the way to move forward 😊
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Posted 1 month ago
Amazing rang about a meter that had fallen off wall I was asked to send pictures which I did and new meter was in the next day.
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Posted 1 month ago
Octopus energy is rated 3.1 based on 2,525 reviews