“On this occasion they didn't make me happy at all.
It has taken many emails and phone calls to get the interim bill I requested on 29 March. The issue was finally resolved today by a very helpful member of staff, but it seems that none of the information I had provided earlier had been logged for this address.
On another account (my own gas & electricity account at 4/3 Saunders Street, Edinburgh EHH£ 6TR) last year you suddenly stopped emailing me reminders to send in monthly meter readings. Despite several emails and lengthy phone conversations and promises that I would get monthly reminders, nothing has happened. No email reminders.
What is going on with Octopus? You used to be the most efficient of all the suppliers. I know that the business has expanded enormously over the past few years but it now seems that nothing can be resolved without a lot of effort on the part of the customer.”
“I had a very long conversation with Connor. He took me through the whole process of switching my energy supplier from EDF to octopus. He was very detailed and made the process relatively simple. I know look forward to cheaper energy bills.
Eamon”
“Emily the customer service advisor was patient, polite and a good listener. The questions I asked were handled very professionally and I was happy to switch from my present energy supplier without hesitation.”
“Sorted out a problem with meter readings failing to register correctly. Very good and courteous on the phone despite huge levels of background noise. Thank you Britney.”
