“Got through to someone quickly, the advisor was clear, polite and I did not feel like I was just a number. Advisor explained everything clearly so no need to ask any questions or clarification at the end of the call.”
“Called octopus energy today to ask a few questions about switch over to octopus energy from British Gas, I wanted to know if you offered cheaper rates for electric car charging.
Mollie explained that you did offer a cheaper rates and other fantastic rates for didn’t life styles.
She was brilliant and made it so easy to understand what will happen going forward with everything once we switch.
Mollie is excellent at her job and octopus energy should be very grateful she works for them.”
“I called Octopus earlier today. I was feeling incredibly stressed as switching to a new energy provider had proved to be more difficult than I thought. Mollie was absolutely amazing! She sorted the problem in a matter of minutes. She was kind, empathetic and 'human'. Very grateful for outstanding Customer Service I received from her!”
“Don’t believe the hype. Threatening court action for estimated bills for a property we have never lived in. Avoid at all costs. Impossible to speak with anyone who can anything that’s off script. Been going on for months and no one can seem to solve the problem.”
“Lauryn was Perfect .
She listened to exactly what my problem was, and then reassuringly talked me through how to get it sorted .
What more could you ask for ?”
“Had to call up to get an MPAN and MPAR number.
Spoke to Lauryn who was very helpful and was able to get these for me.
She was very professional and polite.”
“I phoned with a query regarding a new direct debit and was told the original had expired and a new one started. I was satisfied and relieved to hear this.”
“It took a while to connect, but the opening message told me they prioritise existing customers. My query was managed very quickly and professionally. Thank you!”
