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Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Really good handling of my call and switch Keiron was the best Thank you
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Posted 1 week ago
Zak P was really helpful
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Posted 1 week ago
Nat was Friendly and helpful
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Posted 1 week ago
Such an easy process, incredible deals and communication versus previous energy supplier
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Posted 1 week ago
Great customer service. I am really impressed how my call was received and answered. Great customer experience
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Posted 1 week ago
Very helpful and supportive.
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Posted 1 week ago
Lovely customer service. So nice to speak to somebody and understand them.
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Posted 1 week ago
I spoke with Dexter this afternoon and he was truly a pleasure to speak with. He was very friendly, helpful and polite in answering my queries. If there were more people like Dexter all calls would be a stress free process! Thanks
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Posted 1 week ago
Excellent response to my query. My account is now settled. Very happy.
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Posted 1 week ago
Because you were very helpful
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Posted 1 week ago
Rang today and spoke to Sam, what a very pleasant young man and very helpful and polite thank you Sam
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Posted 1 week ago
I spoke to Jasmine, very friendly, helpful, dealt with my query very quickly and saved me money! happy customer, thank you Octopus.
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Posted 1 week ago
Spoke to Mark H COV10 this afternoon 26th March 2025 regarding my tariff change. Mark was a very personable gentleman and also very knowledgeable. He guided me through the different tariffs and helped me decide which was best for me. As a pensioner with severe health issues, main one being cancer, it was lovely to discuss changes with no pressure. He is a credit to Octopus Energy. Thank you Mark.
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Posted 1 week ago
A very pleasant person to have a conversation with. Got the business sorted efficiently.
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Posted 1 week ago
Gemma was outstanding in her professional support to me during our conversation this morning. She reassured me that my decision to move to Octopus Energy is the correct way forward . Thank you Gemma.
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Posted 1 week ago
Simple straight forward transaction & they were very helpful. 👍
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Posted 1 week ago
Answered my call really quickly, dealt with my enquiry wry quickly and efficiently. Very polite and understandable conversation. Very pleased with outcome Thankyou Maariya
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Posted 1 week ago
Great support and customer service,helped me to switch and answered all questions
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Posted 1 week ago
I have recently bought my first property as a first-time buyer. The previous owners were a business company and getting them changed from a business to a domestic property has been very challenging. This has particularly been stressful as I know that the energy prices are going up in the next coming weeks. However, everyone I've spoke to from Octopus have been extremely helpful and have provided excellent customer service. Today. I spoke with Kai who has stood out, he has been very efficient and friendly and I'm almost sorted now, thanks so much Kai!
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Posted 1 week ago
Great customer service!
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Posted 1 week ago
Octopus energy is rated 3.8 based on 4,309 reviews