“Setting up an account was really simple and quick, Mylah was really helpful and answered all my questions professionally and easily. Very happy with the service, thank you!”
“Easiest switch ever. Had some problems and had to call up, went to a human in a reasonable amount of time, and they went through and set everything up for me. In the downtime we had some banter to pass the time.”
“Absolutely disgraceful service which is ongoing from Octopus. They are ruining my life, causing massive anxiety, trying to get payment for money I do not owe and threatening forced recovery!
Octopus are not my energy supplier, they are asking me to pay money for energy that I haven’t used and lie, waste your time and give no real answers.
AVOID THEM”
“Having been with UW for many years, and many issues, I've finally been able to move over to Octopus. The customer service guy, Greg Jackson, made me genuinely smile (he brightened up my afternoon immensely!), and made me feel fully informed of my options, tariffs, etc etc. I have to say based on this first contact with Octopus energy, I feel absolutely confident that the swap will be a smooth one, and that I will be treated as a human, not just someone to be wooed into bed then left with not an ounce of contact, like UW did/do.
I am confident that Octopus will be in regular contact with me, and that I'll have full and easy access to the goings on in my own little pod of energy consumption. Thank you Greg, for putting a smile on my face”
“It was so easy to get signed up with octopus when I moved to my new home. I spoke to Jack who guided me through the process smoothly explaining everything clearly.”
“I spoke with Octopus Energy representative Beebee who was amazing. The best customer service contact I have experienced for a long time. She was clear, accurate and highly informative. I can't praise her highly enough. It was a great experience.”
