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Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
I have had only one problem with octopus .and that was a minor problem. Otherwise I have nothing but praise for this company and their operatives . Polite ,friendly. Other companies should take a look & learn.
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Posted 3 weeks ago
We have been making enquiries about changing our power supplier as we are having a Heatpump fitted also by Octopus. We have today started the swap-over, changing suppliers is something I don't often do the man on the phone spent nearly an hour sorting things out with me. He deserves my thanks (Thomas). Now looking forward to seeing the changes working.
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Posted 3 weeks ago
Appalling service to change a smart meter, over 4 wasted visits so far and it still is not working.
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Posted 3 weeks ago
Thank you Tasj - excellent customer service!
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Posted 3 weeks ago
Parveen was very helpful and put my mind at rest can’t fault octopus many thanks
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Posted 3 weeks ago
Parveen was very helpful, even though she was suffering with a cold. Hopefully we can resolve why I wasn't being billed for my electricity at my old address and receive my final bill. Going forward let's hope I don't have the same problem. Regards Antony
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Posted 3 weeks ago
Kieran was sooo helpful, explained everything I needed to know in detail and was super fast setting my account up. Amazing customer service!!!!
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Posted 3 weeks ago
Thank you Garima Kumar - amazing service!
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Posted 3 weeks ago
Fantastic move
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Posted 3 weeks ago
Joshua help me and took his time to explain everything that I couldn’t quite understand and help me though the process of joining , he was so patient thank you Joshua I will definitely recommend octopus energy to my friends and say ask for Joshua .
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Posted 3 weeks ago
the advisor was really helpful and explained everything in detail.
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Posted 3 weeks ago
Kainaat Thank you for all of your help. You made the process very easy and simple Kainaat thank you for your patience Excellent customer service
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Posted 3 weeks ago
I had the good fortune to speak to Thomas today having just moved into my new house. Thomas has excellent customer service skills and skilfully guided me through the process of opening my account, giving me options for tariffs and other useful information. Such a diligent and caring approach is rare these days in my experience. Thomas is a credit to your organisation.
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Posted 3 weeks ago
I have changed to Octopus today, Radhika was brilliant! All sorted in one phone call also brilliant to talk to a knowledgeable human 😊
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Posted 3 weeks ago
Excellent service
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Posted 3 weeks ago
Really helpful. New to Octopus so based on my first experience I am hopeful that this is going to be a good company to deal with :)
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Posted 3 weeks ago
Just moved into a new flat and I spoke with Joshua to switch my energy account. I am not very good with this type of stuff and he was so helpful and understanding and spoke me through everything I needed. would absolutely recommend!
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Posted 3 weeks ago
Swapped from British gas today. Customer service very smooth and helpful Got a referral £50 for my friend and me. Can understand what customer services are saying. Feeling more confident and happy. Tku Sue
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Posted 3 weeks ago
Areeba was very helpful and made the process very simple and easy. We are very happy with the result and reduction in our bills.
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Posted 3 weeks ago
Prompt response to call and resolved query instantly
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Posted 3 weeks ago
Octopus energy is rated 3.8 based on 4,309 reviews