“Amaan was excellent, very patient & stayed on the phone with me for over half an hour. Nothing I asked was too much trouble for him to explain. I can understand why Octopus is getting the customer service so right! It's because you can talk to a human! Hopefully the transition from our current supplier to Octopus, will be as easy as today was”
“Octopus Energy wrongfully cancelled my account, claimed I had moved out and cut my power, I was without electricity for 21 hours. When dealing with their "emergency" out of hours team they said I could get an electrician to check the issue and I would be reimbursed. I spent £310 on an electrician and then they tried to add that amount to my account as credit, which I did not want I wanted my money back. I asked for this and was told it would be paid back the next day, it is now a few days later and they say I will have to wait even longer to recieve my refund. Customer service have been slow to reply and not been able to solve any of the issues they have cause in a timely manner.”
“I spoke with Kai over the phone today regarding an account I had to set up for a new move & he was amazing from start to finish! He was very attentive & so polite. Any queries I had he did not hesitate to solve - Thank you!”
“Mo was really helpful, kind and patient with me as I am not great with setting up new bills. The call was quick and simple, he saved me an additional £3 per month which really helps now i am living on my own and I am so glad I joined Octopus! Overall a brilliant experience! Thank you”
“Areeba was exceptional! Had a terrible experience through EDF and Areeba who works for Octopus has done a fantastic job ! Very friendly, explained everything about the switch ! Even sounded enthusiastic about her job ! What a gem you have working for you!! Greg Jackson please give this employee a meal voucher for her holiday next week. She is an absolute diamond ! Can’t wait to get my switch sorted !”
“Mark H COV 10 was so helpful and went above and beyond to assist me with my issue today. He was so reassuring and I feel so much better after speaking with Octopus”
