“Without fail everyone I’ve had to speak to a representative from Octopus I’ve never been disappointed. Always helpful, courteous and caring. It’s hard time for everyone at the moment and I do feel that Octopus is up there with their customer care. 100% confidence in them.”
“Our electricity supplier advised us that the cost of our energy bills would be increasing in the new year. As Which? subscribers we've read good reviews of Octopus energy so I called to get a quote and was pleasantly surprised to find that the quote would halve our payments for electricity. Dominika was very helpful and efficient!”
“Very clear information provided.
Great company that provides a financial reward when recommended.
Only fly in the ointment is the requirement for a security deposit that is paid back quarterly.”
“Excellent customer service. I had a very unusual request which I thought wouldn't be easily catered for in thier systems. It was executed in seconds.”
“I spoke to Andy today who provided me with exceptional service. Ive had a lot of issues with British Gas in the past and speaking with Andy and his colleagues at Octopus Energy has renewed my trust in energy suppliers, its literally like night and day. Thank you so much.”
“Zak P. was friendly, helpful, dealt with my issue which took some time, but kept me informed during the process. Excellent service, and very happy with the result of my enquiry.”
“I’m so happy with the great service I received today! I’m a first time Octopus customer, moving into a new house and I spoke with Caitlin about the gas and electric. She was great! Really friendly, funny and kind. All my questions were easily answered, we found a tariff for dual supply that worked for me and everything was set up swiftly by Caitlin. Brauva! This is first rate customer service… other companies take note!”
