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Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Dexter was very helpful in assisting with my switch from eon. Easy to understand and polite
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Posted 1 week ago
The wait to get through on the phone was very quick. Emily was very helpful and answered all my questions with great satisfaction. I am confident that any queries i have in the future will be dealt with very promptly
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Posted 1 week ago
I spoke with Dexter this morning, it was an altogether comfortable and relaxed experience! He ran me through the tariff options etc. and we agreed on a 14 month fixed tariff initially (which i understood could be changed at any time). We discussed my current system (hybrid installation with Heat pump, new gas boiler, solar panels and storage battery which will be added this weekend.) Also the referral scheme and he took details of my friend, an existing Octopus customer. Thank you Dexter. Tudor Joseph
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Posted 1 week ago
Good service
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Posted 1 week ago
Thank you Salim for being extremely helpful and resolving the issue
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Posted 1 week ago
Tom was very patient and explained every aspect of me joining your company.in a understandable manner. At 71 yrs old and registered as sight impared. This was a great comfort to Me .Well done Tom .
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Posted 1 week ago
Kieran Was polite and help me set up easily recommend this company
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Posted 1 week ago
I asked Ora the questions and got sensible helpful answers. Cannot ask for more.
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Posted 1 week ago
Conner was very helpful and sorted my problem out.
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Posted 1 week ago
Called overseas to set up my Elect and Gas account before my relocation to UK. Kainaat was very helpful, efficient and friendly she answered all my quetions and had me setup with in 10 minutes. With over 10 years experience in managing regional customer service teams across Asia I can honestly say Kainaat was amazing.
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Posted 1 week ago
Mollie was extremely helpful and knowledge. Was able to help with questions swiftly and provided a fantastic service. Thanks for your help! :)
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Posted 1 week ago
Efficient and courteous.
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Posted 1 week ago
Thomas was absolutely brilliant very knowledgeable of all the products available and very personable with it There was a lot of information to go through I enjoyed the whole process Thomas is a credit to your organisation
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Posted 1 week ago
It was a pleasure to speak to Thomas on Monday. I found him to be exceptionally helpful and very considerate of my circumstances. He addressed all of my concerns regarding the replacement of my current meters . He took a great deal of trouble explaining tariffs and payment methods. I am very grateful for the time that Thomas spent on my enquiry and I ended the call convinced that my decision to switch to Octopus Energy was the right one.
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Posted 1 week ago
I spoke to Hazel and explained the best options to suit me and save me money. She was pleasant and very helpful. Thank you Hazel
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Posted 1 week ago
Professional, efficient, very good experience
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Posted 1 week ago
I rang Octopus Energy yesterday and spoke to Tasj who was very pleasant and helpful. She answered my query quickly. I would highly recommend the company and the great customer service.
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Posted 1 week ago
Cards is amazing and went above and beyond to help me. 100% recommend to everyone. Thank you
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Posted 1 week ago
Zak P made it really easy to understand the complexities of me having a solar array and the process that would need to be gone into once I had transferred to Octopus as my energy provider.
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Posted 1 week ago
My call was answered very quickly, where Niall listened to my query and updated my account with ease. He also followed up with a revised bill following the change to my account. I find Octopus a great company and have always had such great service. Please keep up the excellent customer service!
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Posted 1 week ago
Octopus energy is rated 3.8 based on 4,309 reviews