“Octopus was great, with a big thanks to Kainaat for the excellent support while setting up my account. Really appreciated the efficiency and patience, it made such a difference during a busy time of moving in.”
“I phoned Octopus for advice on fixed tariffs. I spoke with Sam who explained the difference between the flexible and fixed tariffs. I switched to fixed and thanked Sam for arranging this. The call took less than 5 minutes and was a very easy decision to make. Sam was extremely efficient and helpful on the call.”
“Phoned Octopus to take over the supply to our rented flat when our tenants moved out. Radhika explained the process clearly and was very friendly and helpful throughout the call. Thank you for being so efficient!”
“Answered very quick on the phone and was very helpful and was able to answer all my questions without having to ask someone else an unusual thing on most call centres”
“Had a call with Mark H (COV 10) great experience sorted the second meter out while i was on the phone. Once again great service. Thank you Octopus Energy”
“I have just moved my Mum's account to Octopus having been very happy with the service they have provided to me. Hazel at Octopus was amazing and within a day the account was set up for my mum with a link to her online account and password. So happy I decided to move the account. It is SO REFRESHING to deal with a company that offers fantastic service and makes migrating to them so so straight forward. Thank you so much. Sue”
“Dexter was polite, informed, listened, answered my questions, as well as had a sense of humour! all in all a brilliant conversation and well worth the time. Well done that man.”
“Ayobami was patient (with my lack of technological expertise), helpful, clear, methodical, and informative in assisting me to move from Octopus Fixed Tariff to Octopus Plus Tariff. Thanks”
“Tom was absolutely outstanding. He clearly guided me through the various options regarding a transfer of provider and suitable tariffs. He was patient and polite throughout and spoke without any degree of irritation when I was unable to immediately provide all of the information he required. On sending emails he confirmed that I had received them. He was able to advise on the referral scheme which resulted in a second contract being taken out for a family member. He was a stellar example of proper customer care and I hope this bodes well for my time with Octopus.”
“Spoke with Mo today about moving my account from my old address and setting up a new account in my new home. Mo was really helpful and answered my 50 questions patiently and professionally. Thanks!”
