“The wait to get through on the phone was very quick. Emily was very helpful and answered all my questions with great satisfaction. I am confident that any queries i have in the future will be dealt with very promptly”
“I spoke with Dexter this morning, it was an altogether comfortable and relaxed experience! He ran me through the tariff options etc. and we agreed on a 14 month fixed tariff initially (which i understood could be changed at any time). We discussed my current system (hybrid installation with Heat pump, new gas boiler, solar panels and storage battery which will be added this weekend.) Also the referral scheme and he took details of my friend, an existing Octopus customer.
Thank you Dexter.
Tudor Joseph”
“Tom was very patient and explained every aspect of me joining your company.in a understandable manner. At 71 yrs old and registered as sight impared. This was a great comfort to Me
.Well done Tom .”
“Called overseas to set up my Elect and Gas account before my relocation to UK. Kainaat was very helpful, efficient and friendly she answered all my quetions and had me setup with in 10 minutes. With over 10 years experience in managing regional customer service teams across Asia I can honestly say Kainaat was amazing.”
“Thomas was absolutely brilliant very knowledgeable of all the products available and very personable with it
There was a lot of information to go through
I enjoyed the whole process Thomas is a credit to your organisation”
“It was a pleasure to speak to Thomas on Monday. I found him to be exceptionally helpful and very considerate of my circumstances.
He addressed all of my concerns regarding the replacement of my current meters .
He took a great deal of trouble explaining tariffs and payment methods.
I am very grateful for the time that Thomas spent on my enquiry and I ended the call convinced that my decision to switch to Octopus Energy was the right one.”
“I rang Octopus Energy yesterday and spoke to Tasj who was very pleasant and helpful. She answered my query quickly. I would highly recommend the company and the great customer service.”
“Zak P made it really easy to understand the complexities of me having a solar array and the process that would need to be gone into once I had transferred to Octopus as my energy provider.”
“My call was answered very quickly, where Niall listened to my query and updated my account with ease. He also followed up with a revised bill following the change to my account. I find Octopus a great company and have always had such great service. Please keep up the excellent customer service!”
