“Spoke with your representative Sophie. What a breath of fresh air!! Very polite, courteous, knowledgeable actioned what I wanted with utter professionalism. Making it all a straight forward and with utter ease. Well done Sophie 👏”
“Amaan was extremely helpful and helped me set up our energy and sort out my query really quickly and easily. He was very easy to understand over the phone and explained everything in simple terms to make it a smooth transition.”
“Bebe was very helpful in the process of me switching over to Octopus after sub-standard service from another energy company. She answered all of my (probably very silly) questions without judgement and made me feel at ease.”
“Made an enquiry about switching energy provider, my call was dealt with straight away. The advisor was friendly and professional throughout, highly recommended”
“Sharna was absolutely fantastic and got me to where I wanted to with my utilities, explained everything and answered every question I needed answered. Something that was difficult to do online”
“Sharna was very helpful when I contacted her to sign up to Octopus, explaining the different tariffs that are available and the prices of each. The process went smoothly and hopefully it's the start of a satisfactory relationship with Octopus.”
“They are now requiring a three-month deposit and two nearly back-to-back credit checks on new customers.
I find this approach rather excessive, especially since they take their payment in advance!”
“Thomas was so helpful, knowledgeable and patient with my many questions. A real credit to Octopus and he left me feeling full of hope and promise that I have made the right decision to swap to Octopus. Thank you!”
“Tom was extremely helpful and knowledgeable in helping us find the right tariff for us as new ASHP users. It's refreshing to have someone so happy and who cares about helping others on the end of the phone”
