“I had tried to switch to Octopus on line a few weeks ago, my old supplier had been in touch to confirm my account with them had closed as they had closed my Direct Debit. As nobody was now taking any money for my energy I tried to log onto the site to be told there was no trace of my change request or e-mail on the system. I rang in and spoke to a lady named Rachael who was very helpful and pleasant to deal with. She said this sometimes happens but went through the process over the phone. The various e-mails appeared in my in-box straight away which enabled me to set things up. Thanks to Rachael's help and efficiency all sorted and another happy customer, thank you.”
“As a new customer to Octopus and also a Senior Citizen, yesterday I needed help to set up my Octopus Home Mini for connection to my newly installed Smart Meter. (Couldn't get the QR code to scan) I spoke to Yvid who was extremely helpful and eventually the problem was solved. Thank you Yvid.
Today l had several questions about my account as it was shown on the Octopus App. This time I spoke to Jacob who answered all my questions in a very clear and professional way. Again thank you Jacob.
I am particularly impressed that if help is needed you can actually speak to someone on the phone. The phone number is easily found and is very quickly answered, unlike many businesses these days where you are kept waiting for ages or they will only respond to emails!!”
“Many thanks to Thomas for helping me get started as a new customer to Octopus 🐙
Nothing was too much trouble , he was very polite , considerate , informative and helpful . He's a credit to Octopus Energy .”
“Mo was incredibly helpful. We needed to set up an account for my husband who doesn’t have a British bank account yet, and Mo solved the issue very easily for us. Great service!”
“Hello, Leila H sorted out my outstanding bill from 25 September and rearranged the transfer from Ovo. The problem was confusion over post codes. By writing 3 digits/letters in an incorrect order my house had moved 7 miles.
Original error was made by Octopus rep. Easy to make a mistake.j.rigby3070”
“Octopus energy, made me happy today because I managed to get through to someone on the telephone!!! Jacob is his name and I found him very polite and helpful.”
“the agent I talked to today Innocebt was a delight to talk to he was patient, cheerful and helpful. innocent was also a good listener.
innocent assisted with 2 queries the first relating to £50 credit when my sister referred me to octopus. ,
My other query was to check if my electric car was connected to the octopus app
innocent answers Both queries quickly with his full knowledge of each query.
Thank you I am a new octopus customer and so far this is a great experience.”
“I rang to change over.i spoke with RACHAEL.she was polite and explained everything so clearly, she answered all my questions clearly so I understood,. I was expecting it to be hard for me to change over but Rachael was really good and made it so easy.thank you Rachael”
“i was so surprised as to the ease of changing energy providers with the guidance of the lady who walked me through with ease ,she was very professional and courteous throughout.
my only regret is i cannot remember her name it was around 11:20am yesterday……
thoroughly a very pleasant transaction
Mr Edward Roy Craven”
