“I had to call in today after I've been struggling with my bills for a few years since I moved house, I had a brilliant member of staff (Nathan Team Cov-12) who helped me sort through my account and helped me understand what tariff would be best for me etc. Because I struggle with mental health it can be difficult to make these calls and I have struggled sometimes with previous members of staff not explaining things properly. But Nathan sorted everything out for me :-)”
“Mylah of Octopus Energy was professional, polite, efficient and very helpful in assisting us setting up our switch from Scottish Power to Octopus Energy. Mylah reviewed the account details and confirmed the information to ensure the switch will be seamless. Many thanks.”
“The customer service at Octopus is second to none every time no matter what the issue. Just swopped my tariff and Peter S was so pleasant,helpful and informative.”
“Brilliant service from people like Vicky J - an absolute star! Just shows that even if some things go wrong, if you have people like Vicky in your team to provide a human/empathetic view, coupled with really great Subject Matter expertise, and a passion for getting things fixed and right for me as a customer - then as a customer I actually feel more loyal and more pleased about the service. Error happened, you stepped up and fixed it!!!”
“Mark was very helpful and explained the advantage of going onto a fixed rate tariff for 16 months. He also advised me to keep an eye on communications from Octopus and unit rates as it was possible there could be a cheaper rate later on. I found him very helpful. It is so much easier to talk to a actual person rather than communicating by email automated responses. I applaud Octopus for providing this service and hope it will continue.”
“Telephoned to ask about tariff change and add wife to account. Sam answered my call with only 6 mins waiting. He very quickly sorted out new fixed tariff and added wife to account. Very impressive. Many thanks.”
“Called to find out a bit more about switching to octopus. Zac was friendly and informative and took the time to understand my situation and recommended next steps. Probably won't end up saving me money, but the values and service provided are worth switching to me!”
“Adam really understood my issues without any stress. He’s kindly looking into my overpayment problems and said will keep in touch with me throughout the investigation process and really helped put my mind at the ease.”
“Sam seemed to be on the boil. I did detect a little uncertainty when questioned, which is fine, it proves they are not infallible.
Unfortunately the quality of the line was terrible, something that is too commonplace now, leading to a very strong suspicion yet another ploy by the business sector, not unique to Octopus, not that it makes it acceptable, by any means.”
