“Radhika was wonderful and so patient. She helped tremendously and her customer service was so good it kept me wanting to Switch. Give that woman a bonus! 10/10”
“It was a fantastic response from Octopus and they made the switch seamless. Bebe handled my request with great care and was very quick. Even though there were technical challenges, she ensured to call me back and complete the onboarding process. Thank you.”
“Hi, I am complaining about some scammers, I was scammed $230,000 which is my life future saving that i invested it to this company, I was told to mail their support because I have a pending withdrawal which I did , along the line there Freeze my account and there didn't offer me the help which I ask for after sending them all there want and then I was so worried and depressed, I couldn't bear it with myself anymore because I don't want to die of inner pain, so I decided to share it online, and that was how I came across a company which is called recovery investment lost funds, so I decide to take a try to see if there can help me, by then I feel so worried again because of the intrusion there gave no me, because I never wanted to fall into any activities that has to do with scam, so I said let me give it a try and I do what there requested, and everything goes well for me, All thanks to Mrs. Morris Meihua. for helping me recover all the money that I invested and I was so courageous and happy. You can contact them if you are having any problem on your investment website or finding it so difficult for you to withdraw your money from any broker which you have invested your money on, they are so fast and reliable, they can help you out to........( m_o_r_r_i_s_m_e_i_h_u_a_ @ g_m_a_i_l . c_o_m )
WhatsApp::: +1---(559) ----214---9914”
“After several years with two energy accounts with Octopus at 2 properties I have had to close both accounts in the last 18 months. 5 years ago Octopus were very good but their service levels have deteriorated significantly since then as they have grown larger and obsessed with eco extreme aspects of energy supply (often via their CEO who is aligned to Milband) rather than concentrate on what matters to customers. I have received several significant "goodwill" payments to compensate for Octopus repeated failures but have finally ran out of patience with them. Living off past reputation would be my asesment of Octopus.”
“Made the process so easy for me, I was so amazed how easy it was to switch. The advisor was so polite and helpful and answered everything I asked in a way I totally understand, very happy with my experience š”
“Efficiency and professional. The advisor was very helpful, knowledgeable and made the process swift and straightforward. Hope I will stay with you for a long time. Well done š”
“How refreshing it was to speak with Areeba who was extremely polite and knowledgeable about all the Octopus offerings. She confidently answered all my questions relating to FIT, export tariffs, nighttime tariffs and EV charger tariffs. Areeba provided a very polished customer facing contact and you should be proud of her! Well Done!”
“Called up today to switch to Octous, spoke to Emily who was super helpful and got the switch done super quick. Emily was polite, helpful and really pleasant. Thanks so much for making so easy”
“Was extremely happy on how easy and smooth the transition was from my previous energy supplier over to Octopus energy when Iām moving into my new property this weekend. The call handler was very professional thorough.”
“Had previous conversations with Kai regarding possibly moving our Account from current provider. He was most helpful in providing by email alternative quotes.
It was not difficult to convince my Committee to make the switch to Octopus, given the advantageous terms on all criteria. Kai telephoned me as arranged this morning and we completed everything satisfactorily thereafter.”
“THE WORST COMPANY EVER! Been trying to sort my account for over a month. And am in arrears 'cos of prior companies incompetence.
You can't speak to a Manager. The girls on the 'phone are inept. I was PROMISED a call at 2pm today. Raced back across Kent for it and it never came. I BEG YOU TO AVOID OCTOPUS ENERGY AT ALL COSTS.
Funny how on Trustpilot the reviews are positive, yet here, more truthful and negative.”
“Spoke to Emily re switching my energy to Octopus. Emily was very helpful, clear in her explanation and very patient with me. Thank you Emily for your great service.”
“Spoke with Conner to-day regarding registering with Octopus Energy.
Conner was extremely helpful, understanding and explained everything in detail.
I will have no issues contacting yourselves in future if need be.
(the difference in correspondence with yourselves compared to my current Energy Supplier is superb)”
“We have had our solar panels and battery fitted in October 24. Installation went well but since then the support has been terrible. Battery continuously showing faults but octopus never return calls or reply to emails with support. The solar team are obviously undermanned . When we finally get an answer the first question always asked is who fitted the system as they have no records. Which is bizarre as octopus fitted it. We are still waiting for our export tariff to be set up. Scaffolding hasn't been removed either.”
