“I rang Octopus re my tenant has moved out of my flat, the previous supply was shell energy. The lady I spoke to was Parveen what a breath of fresh air she was so helpful
I gave her the meter readings which matched her readings.
It was a pleasure talking to her 1st class service.”
“Thomas was so friendly and helpful. He got my switch sorted super easily, and signed me up for a smart meter call as we're currently on a prepayment meter. Thanks for your help!”
“I spoke with a lady called Parveen today. As always I find octopus representatives polite and sincere. However, I believe the problem is not with the front line. I moved to Octopus over 5 months ago and still they have not managed to connect with my smart meter. Lots of email pictures of meter and manual readings going back and forth but stil no action. I'd truly appreciate if someone from technical team could support here.”
“Dominika, Was very helpful, patient and warming to talk with.
Me being a first time customer and don't know much about United kingdom ways of living, Dominika made everything seems very smooth for me while connecting to a energy supplier. Thank you very much Dominika !”
“Dexter sorted out the switch to Octopus today VERY efficiently and professionally. I am surprised to see that Octopus generally has such a low customer satisfaction rating (41%) and had I looked this up first I wouldn't have signed up. If all your staff were to handle customners like Dexter, that all-important rating would go through the roof. I tried last week to do this and had a great initial conversation with Charlotte who refered a problem to the metering section - a very propomising start - then nothing... until I started all over again today. Hopefully the delay has not given Ruby Energy the excuse to charge me for the delay into the 1 month notice period. This urgency was made clear to Charlotte and in several subsequent emails. Anyway ... recruit more Dexters please! Will”
“I wasn't kept waiting on hold for long. When the agent, Parveen, answered she was extremely efficient in verifying my details and extremely courteous and friendly. She quickly understood my request and was able to provide me with the information I needed immediately. A very positive experience.”
“I rang Octopus energy(on the 10th Dec) to get some information about switching to them, I tried to everything online though, National database has not updated our property address yet(if Octopus energy can work on it, please do!), so I couldn't do it.
The operator Jack understood this very odd situation straight away and sorted out everything and simulated based on our current usage and so on.
It ended up we save more than £60 a month at least next 12 months.
We always wanted to switch as soon as this odd situation is over and we did it much earlier than we expected.
We have heard a lot of Octopus energy has this excellent customer service and I experienced it today.
Thank you Jack for your kind and professional help, we are happy customers.”
“Amaan was wonderful from the start. Friendly and outgoing and very helpful. And after having a not so great service elsewhere today he really made my day and helped move things along so well. Thank you Amaan! You're amazing.”
“Connor was very helpful when contacting Octopus about installing a meter at a new build property. Very straight forward process, so hopefully connection etc will go as smoothly.”
“Parveen was extremely helpful with my query relating to House Move. She was pleasant, clear and concise and was able to help me out quickly. Very pleased!!!”
