“I spoke to a gentleman called Thomas to sign up to Octopus today, he was really helpful, had a laugh with me and explained everything really well. Was such an easy process and he answered all of my questions and let me know what to expect with the change over.”
“Excellent! Zak explained everything clearly and exceptionally well, as a new home owner and previous experience of trying to switch my energy, I couldn’t have asked for a better person to have answered the phone!
Thank you!”
“Parveen was a delight to discuss thing with. At all times she dealt with me as a valued customer and she and I had the odd good humoured laugh.
She was patient and a good listener, unusual these days.
Parveen took the time to explain to me both the technical and future aspects of my enquiry and made me aware of the options available and that the decision was mine on how I go forward
Couldn’t have received a better service from Parveen. She did your company proud”
“Octopus energy are the best. Always try to help when needed. So glad I was moved to them. I have managed to get some very good deals from them too compared to other suppliers which is why I've been with them a good while now!! 😊”
“Extremely kind and professional guidance on the phone. On two occasions, I spoke to two members of staff (Ollie - yesterday, Parveen - today) I received all information I needed to switch to Octopus.
Waiting time could be slightly shorter to make the whole experience excellent.”
“I have had only one problem with octopus .and that was a minor problem.
Otherwise I have nothing but praise for this company and their operatives .
Polite ,friendly. Other companies should take a look & learn.”
“We have been making enquiries about changing our power supplier as we are having a Heatpump fitted also by Octopus. We have today started the swap-over, changing suppliers is something I don't often do the man on the phone spent nearly an hour sorting things out with me. He deserves my thanks (Thomas).
Now looking forward to seeing the changes working.”
