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Octopus energy Reviews

3.8 Rating 4,296 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Spike with Dexter today. What a pleasure. Set up my new account, answered all my questions. Brilliant start
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Posted 1 month ago
Great help from Bebe today. I wanted to switch and have solar, storage batteries and and an EV so quite a complicated arrangement I thought but Bebe new exactly what I was talking about and expertly sorted it out for me to be on the tariff I wanted. Really pleased and happy with my first dealing with Octupus.
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Posted 1 month ago
Had a call with Jacob today, he was very pleasant, helpful and efficient. Thanks you.
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Posted 1 month ago
What a pleasure dealing with Emily. Friendly, knowledgeable and super efficient. Thank you so much. Pleased I've made the switch.
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Posted 1 month ago
after contacting customer service today with my query for the information needed i had spoken to a nice man called mark whom then explained in detail all what i needed to know to the questions i had asked, mark was polite and helpful and spoke with excellent customer service Mark H cov 10 is a credit to Octupus Energy
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Posted 1 month ago
Jacob was extremely friendly and helpful during my telephone conversation this morning (25.2.25). Contact with Octopus is so easy and all Octopus representatives are friendly and courteous.
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Posted 1 month ago
I rang Octopus energy with a question about my account. I was only waiting one minute before being put through to Garima, who was very pleasant and helpful. She answered my query professionally. I have been with the company since being transferred from Bulb and have been totally satisfied with the service I have received.
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Posted 1 month ago
Thought was paying all every month then seen owing 179 pounds had a blow out left. But my niece explained it so applied to come back waiting for answer they said will let me know by Friday or before
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Posted 1 month ago
Thomas was incredibly friendly, welcoming and informative. Thanks, Thomas :)
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Posted 1 month ago
So easy to get set up and started Raiyan was so helpful aswell and had all the information I needed! Thanksss!!
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Posted 1 month ago
my call was answered quickly by leila H. She told me all I needed to know and emailed me my new contract details immediately . It would be helpful to speak a little slower! .
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Posted 1 month ago
Ola was great!! Only a simple enquiry from myself re my account,however he was polite helpful and professional throughout our conversation!! Thanks again Ola👍 RayHooton
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Posted 1 month ago
Felicity answered my call promptly and was friendly, helpful and professional.
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Posted 1 month ago
Spoke to Ola today with my query and he was very helpful and resolved my query very quickly and professionally.
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Posted 1 month ago
Zak P was amazing on the phone and sorted lots of tasks for me. He was very patient with what I’m sure were predictable and daft queries from me. Friendly yet extremely professional he made the onerous task or sorting electricity supply out almost pleasurable. I needed help with refer a friend and he also gave me excellent advice about my current supply and my next steps. Thank you Zak great first contact with Octopus energy, very reassuring!
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Posted 1 month ago
There the best company l have used, lm 83years old ,worked all round the world,there web site is amazing 🏌️regards Mr Michael dundon
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Posted 1 month ago
Decided to switch energy provider and move away from British Gas due to there dire customer service. I had been told by several people how good Octopus are. I made the initial phone call to discuss switching over and was greeted by Sharna, on first impressions I was amazed with the professionalism my enquiry was delt with, the care and time given to explain and answer any questions I had. Great first impression and great customer care. Thank you
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Posted 1 month ago
Exemplary service; my problem was fixed with impressive speed and competence. And I only had to listen to about 30 seconds of ghastly rock music before my call was answered.
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Posted 1 month ago
Zak P was brilliant. Explained everything answered any queries. It was a very pleasant experience and went very smoothly. Thank you. Octopus Energy has been recommended to us by several people. And also you work hand in hand with Ohme who are installing our EV charger and Perrys car dealership recommended you. Going by the help we have received and the prompt service it seems like we made a good decision . Thank you. Lynda Brent
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Posted 1 month ago
I called feeling worried and anxious about my RTS meter. I spoke to Samantha - she took the time to explain (in terms that an OAP like myself could understand) how Smart meters work; that I am not in debit and how to check that I am in credit. Samantha didn't rush me - she was extremely patient; I felt as if I was talking to a friend. Samantha is a fabulous ambassador for Octopus - gold standard customer service. I will continue to highly recommend Octopus as an energy provider.
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Posted 1 month ago
Octopus energy is rated 3.8 based on 4,296 reviews