“Thought was paying all every month then seen owing 179 pounds had a blow out left. But my niece explained it so applied to come back waiting for answer they said will let me know by Friday or before”
“my call was answered quickly by leila H. She told me all I needed to know and emailed me my new contract details immediately . It would be helpful to speak a little slower! .”
“Ola was great!!
Only a simple enquiry from myself re my account,however he was polite helpful and professional throughout our conversation!!
Thanks again Ola👍
RayHooton”
“Zak P was amazing on the phone and sorted lots of tasks for me. He was very patient with what I’m sure were predictable and daft queries from me. Friendly yet extremely professional he made the onerous task or sorting electricity supply out almost pleasurable. I needed help with refer a friend and he also gave me excellent advice about my current supply and my next steps. Thank you Zak great first contact with Octopus energy, very reassuring!”
“Decided to switch energy provider and move away from British Gas due to there dire customer service. I had been told by several people how good Octopus are. I made the initial phone call to discuss switching over and was greeted by Sharna, on first impressions I was amazed with the professionalism my enquiry was delt with, the care and time given to explain and answer any questions I had. Great first impression and great customer care. Thank you”
“Exemplary service; my problem was fixed with impressive speed and competence. And I only had to listen to about 30 seconds of ghastly rock music before my call was answered.”
“Zak P was brilliant. Explained everything answered any queries.
It was a very pleasant experience and went very smoothly. Thank you.
Octopus Energy has been recommended to us by several people. And also you work hand in hand with Ohme who are installing our EV charger and Perrys car dealership recommended you.
Going by the help we have received and the prompt service it seems like we made a good decision .
Thank you. Lynda Brent”
“I called feeling worried and anxious about my RTS meter. I spoke to Samantha - she took the time to explain (in terms that an OAP like myself could understand) how Smart meters work; that I am not in debit and how to check that I am in credit. Samantha didn't rush me - she was extremely patient; I felt as if I was talking to a friend. Samantha is a fabulous ambassador for Octopus - gold standard customer service. I will continue to highly recommend Octopus as an energy provider.”
“The information Parve en gave me was clear and helpful, she was impartial but the information she gave me I was able to decide what tariff to settle on.A .Starr”
“Really good and friendly service, hopefully the start of a long term partnership. I didn’t have to wait long to speak to someone unlike many customer support lines.
Many thanks”
“I spoke with one of ur colleagues parveen today who was very helpful and excellent in how she explained everything to me and sent lots of links to help me out has I was in a state about paying my electricity she talked me through it and after was able to think what to do and it was so nice having a real person to answer my questions and not just push buttons and not get through”
“I can happily review Octopus Energy with 5 stars.
My review is after the first class help we were given by Mark H. Thank you Mark.
Kind regards,
Graham.”
“It took a little while to get through, but once my call was answered, Raiyan was fantastic. He clearly explained all the options available to me and provided helpful, well-informed advice. His positive attitude and desire to provide good customer service shone through and more reps should follow his example 💪🏻”
