“Dexter was very friendly and dealt with my enquiry professionally. He answered all my questions thoroughly and explained everything. Definitely gave me confidence to switch provider and that any issues would get sorted.”
“Hello, Called today to switch from current electricity company as I have had solar panels with battery fitted. Spoke with a very helpful, friendly and efficient Bebe. Bebe made the process so easy to understand and set up. Thankyou very much. Look forward to dealing with Octopus Energy.”
“Contacting Octopus Energy to discuss moving our energy supply to them was easy. Unlike British Gas, they publish a direct telephone number that’s easy to find online, and the people who you speak to are helpful and knowledgeable. Danny answered all of our questions quickly, and gave us the reassurance that we needed to switch supplier.”
“Zack the person I spoke with was knowledgeable, extremely helpful, very friendly and made the experience of changing suppliers extremely easy.
Having the ability to talk with someone who knew the importance that the customer knows exactly what was going to happen and how soon as well as the price. Understanding the importance of my needs was reassuring.”
“Aysha was very helpful, and showed great patience and persistence throughout our phone 'tag' game in establishing a new contract for Henfynyw Church. When she discovered that I was already a customer she let me know that we could claim intro bonuses for the Church and me. Great job!”
“Radhika was so pleasant, positive, "can-do", patient, and attentive to all my questions as a new Octopus customer, that it made the hour-long conversation a delight! She did have to cope with some uncertainties (eg whether I was currently in a contract with my present supplier, which exactly kind of EV we had, and whether a smart meter would work at our property and therefore which tarif would be best/possible for me) and mostly she coped very well with all this - though sometimes she wasn't quite sure how things would work out - but was very reassuring that they WOULD work put! So thank you, Radhika - and may your career with Octopus prosper and progress well!
Adrian Botwright.”
