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Octopus energy Reviews

3.8 Rating 4,266 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Areeba was very helpful to me today setting up my account under difficult circumstances Thank you
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Posted 1 month ago
The worst electrical supplier we have had in 60 years. I would stay away from them.
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Posted 1 month ago
Very professional and efficient.
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Posted 1 month ago
Holly AR was helpful polite and sorted issue quickly
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Posted 1 month ago
Service was good
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Posted 1 month ago
I spoke with Thomas about setting up an account for my gas and electric. Thomas was very helpful, professional and knowledgeable. He provided me with the various options available and helped me decide which plan to choose. Excellent customer service, well done to Thomas.
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Posted 1 month ago
Very easy to deal with customer service for new clients is excellent. Staff very helpful and informative.
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Posted 1 month ago
Very helpful and reassuring.
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Posted 1 month ago
Excellent help from Leila H. who explained the new tarrif, and also Direct Debits, very clearly. So far I can't fault Octopus.
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Posted 1 month ago
Just signed up as a new customer and was very happy with the customer service on the phone. Very polite, easy to talk to and gave a careful explanation of everything necessary to know to make the most cost effective decision for our home.
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Posted 1 month ago
Recently moved house and switched to Octopus. Bebe was efficient and friendly. Great service!
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Posted 1 month ago
I had a fairly complex situation where I wanted to transfer three accounts to Octopus with billing address different to the supply address. Dexter answered my call in every way, taking the time and effort to answer all my queries in a positive and effective manner. I was very impressed with his attention to all my areas of confusion which were clarified such that I ended with the new accounts all registered. Completely satisfied new customer.
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Posted 1 month ago
Becca was friendly, informative, helpful - couldn't ask for more
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Posted 1 month ago
Joy was an absolute pleasure to deal with. She very quickly calmed me, was empathetic and completely professional. She is an asset to Octopus with excellent customer service skills. Please thank her for an excellent job done. Thank you Joy.
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Posted 1 month ago
Jacob was very helpful with changing my tariff over, his voice was very clear and precise.
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Posted 1 month ago
Kieran was amazing today. Very helpful and very informative but also very patient with me. The whole moving process was done in quick time. Thankyou Kieran for making it so easy
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Posted 1 month ago
Parveen was excellent, solved the issue immediately and was very friendly!
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Posted 1 month ago
Really friendly staff
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Posted 1 month ago
Izzy was extremely helpful and the process of registering with octopus energy was very easy. Hope to be your long term customer. Thank you
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Posted 1 month ago
Absolutely exceptional customer service!!!! I would highly recommend octopus! Bills have come down drastically! Bravo octopus.
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Posted 1 month ago
Octopus energy is rated 3.8 based on 4,266 reviews