“Unfortunately I have only half a job completed as the engineer could not complete the task of replacing the Gas smart meter. He did an excellent job replacing the Electricity smart meter. I phoned Octopus HQ and tried to get an Octopus engineer to replace the Gas meter only to wait till the first engineer completes his Job card and send it to Octopus. Octopus was told about the Gas meter but said it would be sorted out by the engineer. I will have to wait and see if Saad completes the task of getting another engineer to complete the work.”
“Amazing customer service. Mike H was exceptionally helpful, explained everything clearly and guided me through to my best options. Truly professional, keep up the great work.”
“Mo listened to my situation attentively and was able to answer all my questions, as well as priding me with facts and information to guide me into setting up an account.”
“I was delighted as a newbie to Octopus to find how simple it was to work with your support team. Thomas was super helpful and enabled me to do what I needed to set up the account. Thanks you!”
“I've been impressed with my early experience with Octopus Energy! The service is straightforward, and I really appreciate how easy it is to manage everything online. A special shoutout to Shannon for the excellent support provided during our conversation today; friendly, efficient, and knowledgeable. She made sure all my questions were answered and gave me confidence in the service.
I also love Octopus's commitment to renewable energy and transparency in pricing. It's refreshing to see a company that puts customers and sustainability first. Highly recommend!”
“Despite a ten minute wait for an agent to pick up…… Bebe was superb, she handled my new starter queries brilliantly and walked me through the process of switching suppliers. A calm, authoritative voice coupled with clarity of speech made the dialogue instructive and friendly. A real star, and when compared with my previous Supplier (BG) she was in a different league altogether.”
“My story with octopus
I have been sending my electricity meter readings to this company for about 5 years. They always stress me out. I even register my bank account with them. They forget to check their emails. And they keep increasing my electricity rate. And I have to tell them a thousand times either by phone or email. But they still get it wrong. Their service is terrible. They make customers nervous and pressure them. I have repeatedly asked the management of this office to call me to explain the high costs I pay for electricity, but they are indifferent and do not care at all. They have never called me. This is not possible at all. I pay £118 for electricity in a house alone. While I don't use any heating. This gives me a feeling of distrust. I feel this story is a little unbelievable.
02/11/2025”
