“Joined Octopus today from British Gas . Spoke to a lady called Bebe who handled the switch over excellently,explained everything perfectly and took all information so we don’t have to do anything regarding switchover ! So thanks Bebe for your help and knowledge of doing your job . Mick and Carol Bartlett. 😀”
“I phoned Octopus this morning with a query about how to switch to them. I spoke with Zak P who took me through the process and set up the switch with no hassles at all. The conversation was relaxed, friendly, informative and professional and I have to say that I have never had customer service like it from any other energy company or customer advisor. Prior to this I was slightly dubious about the claims in the Octopus adverts about their customer service - I was wrong! Zak P was excellent in every respect, treated me as a human being, explained everything in full and was unrushed. I am very pleased that I made the call.”
“After receiving an email from Octopus Energy with an estimated Electric bill and because the property is empty, I telephoned and spoke to Parveen whom I found to be very reassuring to try and get the issue of the smart meter no working properly.”
“I had a few questions about transferring to the solar panel tariff and Mamie was able to answer them all. So happy I switched to Octopus and being able to speak to a real live person!”
“Got through fairly quickly and explained the reason for my call and Rachel gave me the info I needed. She also completed the switch process and explained the next steps clearly and politely.”
“Conor has been absolute legend and has listened and taken into account of our situation and really looking forward to be long customers with you and this is because of the service Conor has provided today”
“I phoned to discuss my next payment as I believe it is too high. Ola was very courteous and was able to fulfil my request in a very timely manner. Thank you Ola and best wishes.”
“Excellent efficient and friendly staff. Very helpful and professional on the phone.
My phone call was promptly answered which is appreciated. Thank you🙏”
