“Your colleague Pete was extremely helpful and friendly. He provided excellent customer service.
I would like to thank him for his help and support. I have fixed my existing account.”
“My friend Crise Naska who is already a customer of yours introduced me to Octopus. I found it difficult at first as I have hearing aid but the aids are not good even at the best of times.
Eventually I charming lady helped me to get set up with your company. I have been complaining about E-on to the residents at Montague Court retirement flats.They assured me that their bills are much lower than mine although I only have a one-bedroom flat. Have rang E-on several times but no one has explained why I have such a high bill plus they won't sent me a bill with details. All I get from them is a much higher bill each month n ask me to increase my monthly debits nearly every month. I am very happy to get rid of them as I didn't contact them but the former flat user did n they thought I would carry on.
Sorry for this long letter but want to explain why I need to choose Octopus Energy instead of the big boys as I am a retired lady living on her pension. Thanks for listening.”
“I spoke to areba today I must say she was very professional and more than accommodating, Areba explained everything clearly and helped with a problem I have, thanks for your help today many thanks Paul”
“Mark quickly understood the 2 accounts problem and updated the data base. So now I can control both accounts using one email address. You couldn't do this with Shell and BG. He also updated both accounts to the fixed tariff. When the line dropped out he immediately phoned back Excellent service”
“Parveen was very helpful & explained everything to me in respect of the current tariff am on, up coming changes in April & further ahead. Thank you for explaining Parveen”
“Mollie, the person I got to help me on the phone was brilliant in helping me set everything up for our new home will be recommending octopus to my friends as really good customer service and good rates :)”
“I had been on the website to try and get a quote for my domestic garage supply but it came up with a problem, so I rang and got through to Adam who was ultra helpful and whilst he couldn't resolve the issue there and then, he gave good advice as to what to ask my existing provider with the hope of getting a resolution so I can move the supply over to Octopus in the near future. As I was on the phone, Adam was also able to move me over to a fixed deal for my house supply and sort my billing query. So different from my experience with UW who I go around and round in circles with. But with Octopus, the service is very friendly, very helpful and much appreciated - thank you Adam! Give the man a raise/bonus/day off!!”
“Mandy really helped my solve my problem quickly. After a initial bad experience from the first 2 people I spoke to who just kepted redirecting me. So thank you Mandy for being so helpful and quick to resolve”
“Doris sounded very pleasant and cheerful. She was very helpful with helping me with my enquiry. She didn't make me feel like a stupid old woman. Doris listened respectfully to my chatter and engaged in my conversation. Has made my day brighter. Thank you. 😊”
“Leila was helping me set up my replacement IHD and did indeed cope with all my grumbles. I was kept up to date and she managed to get it sorted. Excellent service, thank you Leila.”
