“The staff I spoke to is Thomas from Octopus Energy. Very helpful, kind, super jovial. Thank you, Thomas, for your support and for taking the time to answer all my questions. We hope you have a lovely day ahead!”
“Amann explained tariffs and fixed rates in terms I could understand and didn't rely on misunderstanding to dupe me into believing a fixed rate was for the bill instead of the energy cost as Ovo did.”
“Emily was polite well mannered and very knowledgeable about the fourth coming price rises and put me at ease with her explanation of the billing process and how Octopus energy works. A pleasure to chat with her.”
“Just signed up with Octopus today and was taken through the process seamlessly by lovely Bebe who will be getting me on the export solar panels tariff. My dealings with British Gas have been awful and their very inflated prices have pushed me to Octopus saving me £110 a month. Thank you Bebe for being very patient and knowledgeable.”
“The way my customer service call went. Spent 20’ to explain what I need and the person i spoke to (Mylah) knew exactly what to advise, never put me on hold and was kind enough to speak slowly so I can hear her properly due to my hearing being impaired.”
“Thomas helped me set up my account after recently moving into my new home. He was extremely helpful and answered all my questions clearly and with compassion. Everything was set up smoothly and easily all thanks to Thomas' help!”
“Bebe made the transfer as painles as possible. I found her very professional and courteous at all times. It makes a change for this process to be a pleasure.”
“I spoke with Sharna on the phone to set up my account and she was very friendly and helpful throughout our conversation. I really appreciated the support and professionalism and it was a great representation of what I hope anyone else from Octopus Energy is like.”
