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Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
The phone call was answered quite quickly, although at a busy time. Kainaat was very helpful. My hearing is not too good and she repeated her questions without annoyance. I found her very easy to talk to. I think she is a very patient person. I would be happy to discuss things with her again.
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Posted 1 day ago
Just finished registering with octopus energy found it very easy thanks to the very helpful Kainaat who was able to answer all my questions
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Posted 1 day ago
The rep on the phone was super friendly and I found the rates resonable
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Posted 1 day ago
Called Octopus today to make sure I was on the best tariff. Spoke to Jay - he immediately moved me onto a better tariff. Jay also advised me to get a smart meter, to get better deals and to be able to track usage - now all booked in. Really helpful - amazing customer service and advice.
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Posted 1 day ago
Great service from Thomas, explained everything and what I need to do to switch to the EV Tariff once my switch is complete.
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Posted 1 day ago
Firstly, my call was picked up within 5 minutes, and I'm usually waiting at least half an hour with other energy companies. Secondly, the specialist, Thomas, was very friendly and kind, complimented my name, and was very clear in his explanation, and most importantly, solved my issue within 5 minutes as well. They really do live up to their reputation for being recommended by Which? for 8 years in a row, mainly for their customer service. Extremely satisfied. Well done.
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Posted 1 day ago
Dexter was incredibly helpful sorting out an issue with my credit file at my new property. He was friendly, polite and diligent throughout, and the call was answered promptly despite being a new customer!
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Posted 1 day ago
Vicky answered my call to switch to Intelligent Flux and guided me through the process - very friendly and helpful
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Posted 1 day ago
Dexter helped me get my account sorted. Was super friendly and helpful. Managed to get everything done very quickly
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Posted 1 day ago
Called in as I needed a little clarification. Spoke with Leila H and she was fantastic. Clear, concise information passed across and she fixed my issue within few minutes. Thanks again.
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Posted 1 day ago
Dexter was both very informative and helpful. Would definitely recommend
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Posted 1 day ago
Mollie was very friendly and helpful she made switching so easy
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Posted 1 day ago
Excellent assistant.very knowledgeable and polite. Answered all my questions and got things moving quickly
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Posted 1 day ago
I found it east to get in touch this morning. Emily, your representative, was very helpful in amending my direct, debit payment. She also gave me further advice,with regard to any refund payment that I might request. It is such a pleasure to speak to any of your customer service personnel, who ate always so engaging. Thank you again.
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Posted 1 day ago
I recently spoke to Greg James regarding my monthly payments and instantly reassured me.so I would like to say a big thank you. Kind regards Deborah lavelle
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Posted 1 day ago
The agent was very helpful.
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Posted 1 day ago
Tom was very helpful to setup an account with octopus. Moreover very responsive.
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Posted 1 day ago
Dexter was very helpful and patient.
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Posted 1 day ago
Owen was really helpful, knowledgeable and dealt with my call in a professional manner
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Posted 1 day ago
SHARNA DEALT WITH ME AND I FOUND HER FRIENDLY AND PROFESSIONAL
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Posted 1 day ago
Octopus energy is rated 3.8 based on 4,309 reviews