“I called to check on when to switch to an intelligent EV tariff. Ola was really helpful and knowledgeable, now I am all set to switch, great service Octopus!”
“Parveen was exceptional to explain the billing and tariffs and rectify any problems. She also set up my direct debit and explained all of the various options. She is an asset to Octopus.”
“Kainaat who I spoke to on the phone today, was so helpful and got everything sorted out for me changing to Octopus. She was cheerful, polite, and had a lovely manner. Kainaat you are an asset to Octopus. Hope the rest of your day goes well.”
“Raiyan was so patient, so thorough, he listened carefully to our questions and explained things in a way that made it easy to switch to Octopus Energy. He was so good natured and very efficient about getting it done as promptly as possible. Thank you Raiyan!”
“I can only comment on my switching experience from SO Energy to Octopus. Thomas was extremely helpful and took the time to answer my questions as best he could. He was very polite, friendly and patient as I was keen to know as much as possible about how Octopus operate. I have switched to them due to the Renewable energy ethos which is very important to me. The next few months will see how they are from a service point of view, but today Thomas was very efficient and helpful.”
“I had a complicated query to resolve today.
I got through to Aman who listen carefully, was patient and solution focused.
Always nice to get great service, and this was a real standout moment for me.
Many thanks!”
“The person I spoke to on the phone (Greg, I think) was incredibly helpful, polite and gave me all the information needed for a change of supplier to join Octopus Energy.
Thank you!”
“Great help from Bebe today. I wanted to switch and have solar, storage batteries and and an EV so quite a complicated arrangement I thought but Bebe new exactly what I was talking about and expertly sorted it out for me to be on the tariff I wanted. Really pleased and happy with my first dealing with Octupus.”
“after contacting customer service today with my query for the information needed i had spoken to a nice man called mark whom then explained in detail all what i needed to know to the questions i had asked, mark was polite and helpful and spoke with excellent customer service Mark H cov 10 is a credit to Octupus Energy”
“Jacob was extremely friendly and helpful during my telephone conversation this morning (25.2.25). Contact with Octopus is so easy and all Octopus representatives are friendly and courteous.”
“I rang Octopus energy with a question about my account. I was only waiting one minute before being put through to Garima, who was very pleasant and helpful. She answered my query professionally. I have been with the company since being transferred from Bulb and have been totally satisfied with the service I have received.”
“Thought was paying all every month then seen owing 179 pounds had a blow out left. But my niece explained it so applied to come back waiting for answer they said will let me know by Friday or before”
