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Octopus energy Reviews

3.0 Rating 2,489 Reviews
51 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 8th January 2025
Craig David Aka Mr Shoelace
Octopus energy 2 star review on 27th November 2024
Steve
Octopus energy 5 star review on 22nd November 2024
Jane Williams
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 1 star review on 5th November 2024
Micheal
65
Anonymous
Anonymous  // 01/01/2019
Helpful and understanding even when the situation is frustrating.
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Posted 4 weeks ago
I am very pleased with Areeba who has explained to me very well about switching to your company. Very friendly and accommodating . I would say excellent service .
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Posted 4 weeks ago
Doris was extremely helpful in solving a complicated situation in which my account had been confused with another. She took time and was very patient. Thank you Doris.
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Posted 4 weeks ago
Very clear happy English speaking man who answered all my questions and explained every I needed.
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Posted 4 weeks ago
Jack was extremely helpful , friendly and transparent . Helping me decide to move to Octopus for the 1st time . He listened to my specific questions and gave specific answers . Even calculating the anual comparisons in savings between Ovo and Octupus / Standing Charges and kwh rates . Was very kind of Jack . Who has just the sort of qualities and expertise elderly people need when weighing things up. Doesn't do to be bombarded with to much Unneccessary Facts and Figures .
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Posted 4 weeks ago
Great customer servie by Maariyah. She was really helpful with everything regarding setting up our account. Many Thanks
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Posted 4 weeks ago
Dealt with enquiry quickly.
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Posted 4 weeks ago
Absolutely terrible Company 21months paid £9k+ After months of complaining, I received a credit on Friday, by Monday the credit had been removed. Billing specialist called, then put the phone down mid call , after talking over me for 2 minutes disgusting behaviour from the senior management team.
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Posted 4 weeks ago
Can’t fault octopus staff, always helpful with any enquiry, professional and sort any issue out.
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Posted 4 weeks ago
Spoken with Many today in customer service and was very helpful explaining the different tariffs. She recommended the cheaper for me which would be beneficial.
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Posted 4 weeks ago
Rang customer service, was answered in relatively short time by Jack. He was extremely friendly and helpful and sorted my switch from another supplier in a few moments with no fuss. Many thanks to him .
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Posted 4 weeks ago
Really honest and verry helpful lady called Dominika helped me set an account up to switch my energy company from Scottish power to octopus energy and found this very easy and helpful Jew to speaking to the correct person and was really happy with my phone call
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Posted 4 weeks ago
Friendly customer service agent quick solutions thank you
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Posted 4 weeks ago
Ola was helpful and checked our correspondence and explained how long we may have to wait for our smart meter to work.
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Posted 4 weeks ago
Maariya helped me through the setting up of a new account. Very good service.
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Posted 4 weeks ago
The advisor was clear and explained the situation well
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Posted 4 weeks ago
Great customer service, Praveen explained all of my concerns clearly. Thank you
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Posted 4 weeks ago
Joshua was very helpful.
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Posted 4 weeks ago
Joshua was super patient and very helpful when I set up a new small business account with him. It’s so great to be able to speak with someone friendly & he explained everything clearly. It makes all the difference. I really like the ease of the way Meter Readings are submitted and how costings are calculated too.
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Posted 4 weeks ago
Friendly efficient customer service, thank you
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Posted 4 weeks ago
Octopus energy is rated 3.0 based on 2,489 reviews