“I am very pleased with Areeba who has explained to me very well about switching to your company. Very friendly and accommodating . I would say excellent service .”
“Doris was extremely helpful in solving a complicated situation in which my account had been confused with another. She took time and was very patient. Thank you Doris.”
“Jack was extremely helpful , friendly and transparent . Helping me decide to move to Octopus for the 1st time . He listened to my specific questions and gave specific answers . Even calculating the anual comparisons in savings between Ovo and Octupus / Standing Charges and kwh rates . Was very kind of Jack . Who has just the sort of qualities and expertise elderly people need when weighing things up. Doesn't do to be bombarded with to much Unneccessary Facts and Figures .”
“Absolutely terrible Company
21months paid £9k+
After months of complaining, I received a credit on Friday, by Monday the credit had been removed.
Billing specialist called, then put the phone down mid call , after talking over me for 2 minutes
disgusting behaviour from the senior management team.”
“Spoken with Many today in customer service and was very helpful explaining the different tariffs. She recommended the cheaper for me which would be beneficial.”
“Rang customer service, was answered in relatively short time by Jack. He was extremely friendly and helpful and sorted my switch from another supplier in a few moments with no fuss. Many thanks to him .”
“Really honest and verry helpful lady called Dominika helped me set an account up to switch my energy company from Scottish power to octopus energy and found this very easy and helpful Jew to speaking to the correct person and was really happy with my phone call”
“Joshua was super patient and very helpful when I set up a new small business account with him. It’s so great to be able to speak with someone friendly & he explained everything clearly. It makes all the difference.
I really like the ease of the way Meter Readings are submitted and how costings are calculated too.”