“The staff, Jacob who dealt with me was very understanding and helpful. He was specific about the supports available for vulnerable individuals experiencing financial difficulties and health issues. His confidence encouraged me share my concerns which alleviated my anxiety.”
“Octopus Customer service agent Sharna was really helpful and made my switch really easy.
All questions were answered if she didnt know something she went and found out.
Thank you.”
“I am moving across to Octopus energy and Mollie who was the customer rep was brilliant. It is really useful that Mollie was the first contact and I was able to have the continuity as was able to reply to her email and had the 2nd call to sign up. Mollie has great customer service and was clear. Mollie, thank you.
S Shepherd”
“Emily was the lady I spoke to, she was very good and offered me a very good deal which I accepted, she sounded a very caring and considerate person . I look forward to being with Octopus for many years.”
“Rang Octopus while feeling quite low due to cost of heating and feeling cold. Spoke with Paula who went to great length to explain several issues in detail. She made me feel like she understood my concerns and resolved a couple of issues. Definitely felt less anxious at the end of call. Very grateful pensioner.”
“I spoke to Areeba and she made my energy experience very quick and easy. She helped me with making my switch to Octopus Energy. She was so helpful and had such amazing customer service. Explaining everything to me accurately. Trying to go above and beyond to give me the help I needed. Thank you for the lovely experience.”
“Polite,friendly & very helpful,was able to answer all of my questions & put my mind at rest,making my energy supplier switch so simple I wish I’d done it years ago
Many many thanks”
