“Tom was super clear on the options available to me and explaining the steps needed for me to get a new meter connection. He also answered any questions I threw at him. Very short wait time to get through too.”
“I had interaction with Kainaat over call for switching today, I must say it was really smooth and to the point. Very professional, polite and more importantly pointed and simple answers. No unnecessary buttering.”
“DEXTER helped me switch to Octopus for our farm business & holiday cottages.
He was very patient and explained tariffs and everything else clearly and effectively.
It is so much better to speak to a real person, rather than a bot as I did with my previous energy provider! I am looking forward to a smooth transition and all being well from now on, including the future installation of smart meters in our rural area? Très bon travail, Dexter : )”
“I didn't have to wait too long before being put through to someone. It was Tom, and he dealt with the entire issue, not passing me on in a chain. He was clear, told me the tariffs, asked at regular points if I was happy with the offer and wanted to proceed, didn't over-sell, I didn't feel pushed into anything. Very happy.”
“Took extra £100 from my account after the final bill was paid when I switched supplier since then i have tried to get my money back and was told twice that the money will be in my account in 7-10 working days. After more than month all of a sudden I receive a email with some dates and charges and reverse charges and this time i am being told that £100 has been adjusted due to a reverse charge on my energy account dated back in 2021. Absolutely ridiculous I have a smart meter and it sends out readings regularly . They only came up with this story once I asked them for my money and if there was any issue with the readings ( Which I do not agree ) is this how octopus deals with it after many years and on extra payment taken from bank account . After speaking to the manager Amber she admits that errors have been made on my energy account but refuses to pay back me the money. Very frustrating I expected better from octopus but i was clearly wrong.”
“Phoned the customer helpline to enquire about switching and got through fairly quickly. Tom was very helpful and clarified questions I was concerned about. Found it very easy to switch.”
“Afsana and then Mollie have been very efficient dealing with me and sorting my switch from my previous electricity supplier. They made it all very easy and provided all information I needed in a very clear way. Thank you.”
“Tom was incredibly efficient and clear in everything, very patient with two eighty year olds, and made us extremely happy to change to Octopus Energy. Top marks.
Lynn.”
“Thomas was a very pleasant humourus young man who helped me make the energy switch for my 90 year old mum .
The whole process was explained very clearly and did not take very long to do.”
“Octopus energy made me happy because I spoke to a guy called Thomas. He is one of the best sales guys I’ve ever come across. He is efficient, effective and communicative. When a request was made via email, it took time to go through, he kept reassuring me not to worry, that all will be sorted out .That immediately calmed me down.
. He took on board all my worries about being a new customer, he explained everything step by step step, which in turn made me feel comfortable to ask questions.
His service was excellent.”
